Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers' critical path of progress by making them smarter, faster and more efficient.
Job Summary & Responsibilities
- Responsible for field service operation of FTIR and IBU tool supports except AWX.
- Plan and implement action items for revenue growth including billable, service contract and upgrade business development.
- Keep high customer satisfaction on key customers.
- Timely escalate issues to technical support team and report to upper management.
- Build strong and efficient support team by dense communication with team members and managers.
Qualifications
- Strong leadership mind.
- Experience of field service support, preferably in semiconductor industry.
- Communication with English.
Onto Innovation offers competitive salaries, estimated at $120,000 per year, and a generous benefits package, including health/dental/vision/life/disability, PTO, 401K plan with employer match, and an Employee Stock Ownership Program (ESOP) along with health & wellness initiatives. We provide a collaborative working environment along with resources, and state-of-the-art tools & equipment to promote success; and a welcoming, inclusive corporate culture where individuals are recognized for their contributions.
We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Positions requiring access to technical data may have to undergo an export licensing review process.
Benefits
Our employees are our most important assets, which is why we offer comprehensive benefits and rewards programs to help protect your welfare and financial security. These programs include physical health benefits, retirement savings, time-off benefits, and opportunities for career growth and community connections.
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