Niseko Park Hyatt
Organization- Park Hyatt Niseko

Summary

会社概要

パーク ハイアット ニセコ HANAZONO は、北海道の雄大な自然に囲まれたラグジュアリーリゾートです。私たちは、ゲスト一人ひとりに寄り添ったパーソナライズされたサービスを通じて、期待を超える体験と心に残る思い出を創造することを使命としています 。

職務内容

本ポジションは、宿泊部門のコンシェルジュアシスタントマネージャー(正社員・常勤)として、コンシェルジュサービスの管理、予約対応、ゲストとのコミュニケーションなど、日々の業務を通じて卓越したカスタマーサービスを提供していただきます。ゲスト満足度の向上を第一に考え、柔軟かつ迅速に対応できる方を歓迎します 。


主な業務内容 :
アクテビティや観光案内、館外レストランのご紹介、送迎手配
宿泊部のみならず、他部門との連携業務
コンシェルジュチームへの指導、サポート、教育
ゲストエクスペリエンスマネージャー並びにチームの業務補佐
パーク ハイアットのサービス基準の維持・徹底

Company Description

Park Hyatt Niseko Hanazono is a luxury resort nestled in the heart of Hokkaido's stunning natural beauty. Renowned for its world-class hospitality, refined design, and exceptional guest experiences. We are committed to delivering personalized and intuitive service that exceeds expectations and creates lasting memories for every guest.

Role Description

We are seeking a full-time Concierge Assistant Manager to join our Rooms Division team in Niseko.

In this role, the Concierge Assistant Manager will manage concierge services, handle reservations, and communicate with guests, all while providing exceptional customer service on a daily basis.

We welcome candidates who prioritize guest satisfaction and can respond flexibly and promptly to various situations.


Key Responsibilities:
Provide information on activities, sightseeing, and off-site restaurant recommendations, as well as arrange transportation.
Collaborate with other departments beyond the Rooms Division.
Guide, support, and train the concierge team.
Assist the Guest Experience Manager and team with their duties.
Maintain and uphold Park Hyatt's service standards.

Qualifications

応募資格

コンシェルジュ業務またはホスピタリティ業界での実務経験
優れたコミュニケーション能力(対面・電話・文書 )
マルチタスク能力と業務の優先順位を見極めるスキル
Microsoft Office(Word , Excel, Outlook など)の操作スキル
お客様のみならず、提携業者含め、日本語並びに英語での業務対応が可能な方

Qualifications

Practical experience in concierge services or the hospitality industry.
Excellent communication skills (in-person, telephone, and written).
Ability to multitask and prioritize tasks effectively.
Proficiency in Microsoft Office applications (Word, Excel, Outlook, etc.).
Capable of conducting business in both Japanese and English, not only with clients but also with partner companies.
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