Job Description:
- Responsible for overseeing the daily operations of the Front Desk, Guest Experience, and Instant Services
- Manage the lobby efficiently during peak hours to ensure adequate coverage and a seamless operation
- Assist the team with check-ins, check-outs, phone management, and other tasks as necessary
- Fulfill guest requests at the highest standards, always embodying the Kimpton points of distinction in every interaction
- Set a service delivery example, promote guest feedback, and document and address it accordingly
- Keep track of inventory and place orders for office supplies, collateral, and other operational necessities
- Ensure smooth handling of room reservation requests in the absence of dedicated staff
- Provide support to Front Desk, Instant Services, and Guest Experience teams by promptly addressing emails within four hours of receipt
- ADDITIONAL responsibilities will be assigned to qualified candidates
Job Location:
- Tokyo - 23 Wards, Shinjuku-ku
- Shinjuku Station
Work Conditions:
- Job Type: Permanent Full-time
- Salary Range: 4.8 million yen to 5.4 million yen
- Salary Bonuses: Additional bonuses may be provided on top of the base salary
- Work Hours: Evening or weekend shifts may be required
- Holidays: 10 vacation days initially
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