As a High Touch Operations Manager (HTOM), you will lead the delivery of high-touch expert care services and be paid for directly by the client. You will provide reactive support and build relationships with the customer's operational teams, coordinating all areas of Cisco to help customers resolve incidents as quickly as possible and maximize availability. You will act as an escalation point for customers, keeping them updated throughout the life of the incident and assisting with analyzing incidents after resolution. You will also coordinate with other Expert Care resources to maximize availability and improve operational efficiency for customers. You will lead the operational sections of the Monthly Business Review (MBR) and Quarterly Business Review (QBR) to build trust, articulate value, and provide perspective. You will build and maintain strong relationships with customers and other Cisco teams, having in-depth knowledge of customer infrastructure, critical sites, and operational procedures agreed with customers. You will work closely with DAY1 Project Engineering, BCS Engineering, and Systems Engineering teams to provide input and guidance on operational technical issues across all ongoing and upcoming projects. You will lead and drive cross-functional internal and external collaboration on critical outages and complex issues at device as well as network level to improve key issues and customer sentiment. You will lead Root Cause Analysis (RCA) for escalated or recurring issues and drive customer discussions during RCA and Post Incident Review (PIR) read-out sessions. You will participate in weekly or bi-weekly case review calls to facilitate reactive resolution of break/fix issues. If the escalated issue is of critical severity, out-of-hours work may be required.
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Shinjuku NEXUS CORPORATIONAs a High Touch Operations Manager (HTOM), you will lead the delivery of high-touch expert care services and be paid for directly by the client. You will provide reactive support and build relationships with the customer's operational teams, coordinating all areas of Cisco to hel ...
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Shinjuku NEXUS CORPORATIONJob Description: · Cisco High Touch Expert Care (HTEC) is a dynamic and fast-paced support team that manages technical support for Cisco's largest customers. As part of this team, you will have the opportunity to work with many of Cisco's technical services organizations and gain ...
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Koto Rapyuta Robotics フルタイムRapyuta Roboticsはロボティクス革命の推進に向けて、才能豊かで意欲があり、難題に果敢に挑戦する人材を求めています。当社は、まったく新しい次世代のロボティクスプラットフォームを創造する企業です。 · 配属先となる自動フォークリフトソリューションチームでは、社内の営業部門、製品開発チームと協力し、制限ある予算、期間内にプロジェクトを成功へ導くための最善策を考案、実行することを目指しています。 · 採用において、ICT等テクノロジーを活用して倉庫の改善をドライブした経験を重要視致します。 · [職務内容] · 自動フォークリフトプロジェクトのオペ ...
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Tokyo Amazon Japan G.K. フルタイムセントラルオペレーションの概要セントラルオペレーションは、Amazon Logistics (AMZL) の新しい取り組みです。急速に拡大している物流の最後の区間、ラストマイルネットワークを運営するためのOperationを構築します。仕事の内容- Programの計画立案 · - Shift Operation管理、業務割当管理 · - Stakeholder (Delivery Associates/Delivery Service Providers/Station Managers/Customer Service Associatesなど) と ...
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Tokyo Amazon Japan G.K. フルタイム購買ソリューション事業 · 法人向けのECサービスでは、バルク配送や配送方法の詳細設定など、個人宅向けとは別のSupply Chainを構築する必要があります。AmazonにおけるB2BのSupply Chain構築はまだまだ成長段階にあります。 · 主な責任 · 既存のプロセスとシステムを強化する · 戦略的なプロセス改善とソリューションの設計を行う · プログラムのKPIレポートの開発、実施、およびガバナンスを行い、すべての利害関係者に対し、マイルストーンとパフォーマンスを可視化する · WW Supply Chain チーム、ビジネスリーダーなどの ...
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Tokyo Zoom Full timeWhat you can expect · Zoom is hiring a Senior Sales Business Partner to assist Japan's sales leadership. The position includes headcount planning, territory design, quota setting, and forecasting assistance. The ideal candidate is an analytical thinker who can drive growth and op ...
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Tokyo Capital Group Full timeI can succeed as an Operations/Facilities Manager at Capital Group · As an Operations/Facilities Manager, you work as a first-level manager under limited direction; are completely responsible for the Tokyo site, day-to-day operations and the site(s) physical office environment. ...
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Tokyo AudibleABOUT THIS ROLE · Based in Tokyo, Audible is seeking a Manager, Catalog Operations to support our Asia-Pacific Catalog Operations team. In this role, you will be responsible for ensuring the accurate creation, ingestion, and maintenance of product metadata for Audible's global ca ...
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Tokyo Pernod Ricard Full timeJob title : Retail Operations Manager · Business/Region : Pernod Ricard Travel Retail Asia - North Asia - Japan · Line Manager : Sales Manager, TR Japan · Location : Tokyo, Japan · This position sits in our Global Travel Retail business (GTR). GTR is one of the Group's largest ma ...
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Tokyo UCB患者さんのためにあなたの力を発揮してください · ※フルリモート不可/Hybrid work model · ※Please check if the candidate has applied for a job at UCB in the past year. 一年以内のご応募歴を必ずご確認ください。 · ※Please make English and Japanese resume combined in one document to submit 英語と日本語の書類を一つに纏めてご提出ください。 · ※If you have any ...
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Sales Operations Manager
22時間前
Tokyo Candela Medical FranceJob Description · The Sales Operations Manager is responsible for developing and delivering sales enablement tools, programs, and processes that support the productivity of the sales force. · Key responsibilities include planning, reporting, pipeline and opportunity lifecycle man ...
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Tokyo British American Tobacco PermanentJob Description · BAT is evolving at pace - truly like no other organisation. · To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our new values every day. · Come and Join us · Title: Operations Finance Manager · Functio ...
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Tokyo SymriseAbout Symrise AG · Symrise is a global supplier of fragrances, flavors, food, nutrition, and cosmetic ingredients. Its clients include manufacturers of perfumes, cosmetics, food and beverages, pharmaceuticals and producers of nutritional supplements and pet food. Its sales of € ...
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Tokyo Keywords Studios Full timeAssociate Operations Manager · Your mission as an Associate Operations Manager is to manage one or more projects from initiation to completion, overseeing the work of project teams, ensuring client satisfaction and financial performance, and building strong relationships with Key ...
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Tokyo Rakuten Full timeDescription · Job Overview · The Rakuten Group's IT Procurement Office is responsible for overseeing the procurement of IT-related products for Rakuten Group, Inc. and its global subsidiaries. Our mission is to contribute to Rakuten's financial benefit by creating value through e ...
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Tokyo Genmabジェンマブは、革新的で独自性のある抗体治療薬の開発に注力し、患者さんの人生をより豊かにすることを目的としています。 · Position Summary: · The position is responsible for all the case processing and safety data management matters related to pharmacovigilance area activities for products both in development phase and in post-marketing pha ...
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Tokyo TikTok RegularAbout the TikTok Gaming Creator Team · We're dedicated to fostering a thriving community of gaming creators. Our mission is to drive high-quality content production, increase engagement, and promote product adoption through scaled content and education programs. · We'll create in ...
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Tokyo Adidas Full timePurpose & Overall Relevance for the Organization: · The goal of the eCommerce (eCom) team is to deliver one integrated consumer journey to create a premium and seamless experience so that we not only meet their expectations, but also exceed them while meeting our targets when a ...
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Tokyo Takeda フルタイムタケダの紹介 · 世界中の人々の健康と輝かしい未来に貢献することを企業の存在意義としています。そして目指す未来を共有しながら、一人ひとりが自分の可能性を引き出し、お互いの個性を認め合う、多様性にあふれた先進的な組織作りに取り組んでいます。世界中の人々のいのちに貢献し、さらなる成長と活躍を目指します。 · タケダの目的 · 「Better Health for People, Brighter Future for the World」は会社の目的です。われわれは、人が成功し、繁栄する環境を作るために、患者や医療に関わるすべての人たちと一緒に仕事をすること ...
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Tokyo BASF Japan Ltd. PermanentWe are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future. · We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress. · Not only your pe ...
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Tokyo Rakuten Full timeDescription · : Business Overview · About Rakuten/Business · We belong to Rakuten Group, Inc. and are entrusted with Rakuten Mobile operations. · This division has entered the carrier business with innovative technology and advancedness, and continues to take on the challenge ...
