Tokyo Adidas Full time
The Site and Payment Operations Assistant Manager is a key role that drives business growth and delivers a seamless consumer experience. This role is responsible for day-to-day operations of the storefront and payment systems, supporting process improvement, and collaborating with internal teams to ensure the highest quality experience for consumers. Key Responsibilities:
  • Manage day-to-day operations of the storefront and payment systems, including internal user support and management, data handling, and issue management
  • Support documentation and operation of the storefronts
  • Act as key point of contact for inbound inquiries regarding storefront systems
  • Manage defect management, SLA, and vendor performance, as well as payment fraud management
  • Proactively suggest process improvements and promote adoption of new techniques and tools
  • Monitor and correct problems in existing systems and processes
  • Ensure proper QA tools are in place to provide QA coverage reports
  • Exchange and clarify information within and outside of the organization, including composing documentation and creating summaries and trainings
  • Support management of projects involving storefront systems
  • Contribute to general site and operations
Requirements:
  • Entrepreneurial mindset with results-oriented approach
  • Strong organizational and communication skills, with a can-do attitude and attention to detail
  • Ability to manage time and resources effectively
  • Bachelor's degree or equivalent
  • Minimum 2 years of experience in eCommerce Systems, Demandware, and/or Platforms
  • Strong IT background and project management skills
  • Business-level English and Japanese required
Key Relationships:
  • DtC eCommerce Team
  • Global Operational Excellence Team
  • Global Payments Team
  • IT
  • Legal
  • Global Data Protection
  • Global IT
  • External Technology Partners


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