- Manage day-to-day operations of the storefront and payment systems, including internal user support and management, data handling, and issue management
- Support documentation and operation of the storefronts
- Act as key point of contact for inbound inquiries regarding storefront systems
- Manage defect management, SLA, and vendor performance, as well as payment fraud management
- Proactively suggest process improvements and promote adoption of new techniques and tools
- Monitor and correct problems in existing systems and processes
- Ensure proper QA tools are in place to provide QA coverage reports
- Exchange and clarify information within and outside of the organization, including composing documentation and creating summaries and trainings
- Support management of projects involving storefront systems
- Contribute to general site and operations
- Entrepreneurial mindset with results-oriented approach
- Strong organizational and communication skills, with a can-do attitude and attention to detail
- Ability to manage time and resources effectively
- Bachelor's degree or equivalent
- Minimum 2 years of experience in eCommerce Systems, Demandware, and/or Platforms
- Strong IT background and project management skills
- Business-level English and Japanese required
- DtC eCommerce Team
- Global Operational Excellence Team
- Global Payments Team
- IT
- Legal
- Global Data Protection
- Global IT
- External Technology Partners
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