Tokyo Rakuten Full time

We are seeking a professional to strengthen our corporate services department in Rakuten Mobile.

The ideal candidate will have knowledge of customer support operations, with experience in management and telecommunications business a plus.

Responsibilities include planning and building strategies to improve customer satisfaction, managing productivity, and designing and improving service operations.

You will work closely with marketing, sales, and other teams to maximize customer satisfaction and drive business growth.

This is an opportunity to join a dynamic team and shape the future of the domestic corporate mobile market.

Key Responsibilities:

  • Plan and build strategies to improve customer satisfaction
  • Manage productivity and improve practical locations
  • Design and improve service operations
  • Analyze and resolve business process bottlenecks
  • Provide sales support and negotiate with subcontractors
  • Prepare business manuals and other documents

Desired Qualifications:

  • Fluency in English and Japanese
  • Understanding of the entire process from SIM application to delivery completion in the telecommunications industry
  • Experience in management and telecommunications business


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