About Rakuten Mobile
We belong to Rakuten Group, Inc. and are entrusted with Rakuten Mobile operations.
This division has entered the carrier business with innovative technology and advancedness, and continues to take on the challenge of providing attractive services.
Corporate Business Department Overview
We provide mobile communication services for corporations.
We create mobile services for corporations, starting with strategy planning based on market research, and then proceed through service planning, product planning, communication system development, and supply chain construction.
We manage the entire process of delivering these services, which we have devised ourselves, to our customers through marketing, advertising, sales strategy planning, sales promotion, sales channel construction, etc.
Job Position
The Corporate Business Department is responsible for maximizing customer satisfaction by building operations for back office tasks such as supply chain management and productivity management within the customer support area, while collaborating with marketing, sales, etc.
Key Responsibilities
- Planning and building strategies to improve customer satisfaction
- Productivity management and improvement of practical locations
- Service operation design, operation, and improvement
- Business process bottleneck analysis and resolution
- Sales support
- Negotiations with subcontractors and productivity management
About Us
We are an organization in Rakuten Mobile's corporate services department that primarily handles back-office operations such as contract management and supply chain management.
We work closely with various departments to provide comprehensive services to our customers.
Requirements
- Japanese resume submission required
- Knowledge of customer support operations
Mandatory Qualifications:
- Management experience (people/business)
- Work experience related to telecommunications business
Desired Qualifications:
- Understanding of the entire process from SIM application to delivery completion in the telecommunications/carrier industry
- English proficiency at everyday conversation level
- Understanding of the telecommunications industry
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