Associate Operation Manager

3日前

Tokyo Keywords Studios Full time

Associate Operations Manager

Your mission as an Associate Operations Manager is to manage one or more projects from initiation to completion, overseeing the work of project teams, ensuring client satisfaction and financial performance, and building strong relationships with Keywords' clients.

Main Responsibilities:

  • Manage one or multiple projects concurrently.
  • Assume full ownership of assigned projects and ensure clients' expectations are met by assigning a team accordingly and adjusting processes and setups if needed.
  • Advise clients on best practices and agree on project processes and timelines.
  • Prepare schedules and liaise with Team Leads and facilities based on availability and suitability for the project.
  • Participate in designing and improving processes, methodologies, and tools.
  • Proactively manage changes in project scope, identify potential risks, and devise contingency plans.
  • Manage day-to-day client interaction at a management, workflow, and strategy level on assigned projects.
  • Constantly seek opportunities to increase customer satisfaction and develop deepening client long-lasting relationships.
  • Assign roles and coordinate workflows within the project team.
  • Request department software and hardware to the appropriate point of contact.
  • Provide relevant and thorough briefings to Team Leads and agents, ensuring that the overall project strategy and client expectations are understood by all members of the team while maintaining a good project culture.
  • Assist recruitment efforts by interviewing candidates.
  • Maintain and communicate Team Leads' and agents' performance records, including providing feedback and mentoring on an ongoing basis. Track, manage, and analyze KPIs of the project.
  • Report project statuses and information on a regular basis, including creation of MBR/QBR/ABR, as well as assist leads with WBR feedback.
  • Ensure the project is financially successful, and accurate financial documents are created and delivered to the client on time. Set up and maintain projects in the internal financial database system.
  • Ensure quality control procedures are carried out on all projects, and all project documents are complete, current, and stored appropriately.
  • Use client or industry tools (CRM/Backend) if needed, and where applicable create views, reports, and streamline workflows.
  • Initiate milestone reviews and post-project reviews and action any process/changes improvements accordingly.
  • Facilitate team and client meetings effectively, including during the kickoff phase.
  • Resolve and/or escalate project or HR issues in a timely fashion.
  • Adhere to all Keywords policies, processes, and security.

Requirements:

  • You have 2+ years of leadership experience as a Team Lead or Senior Team Lead.
  • Your communication skills in English are excellent (both verbal and written).
  • Working knowledge of MS Office, GSuite, PowerBI, and CRM tools. Knowledge on advanced Google Sheet formulas is also needed.
  • You have great analytical skills, strong client management skills, attention to detail, plus you're a highly organized, proactive person with the ability to prioritize tasks.
  • You're strongly focused on continuous improvement and operational optimization and will be able to efficiently resolve conflicts.
  • Promoting a culture of open communication is important to you as well.
  • You have experience working within an international environment.
  • You have the necessary knowledge on how to actively implement and promote feedback mechanisms in assigned projects.
  • You're able to recognize patterns and inconsistencies in large amounts of data and information.
  • You're able to handle and prevent project issues, plus track and control project financials.
  • You're equipped with awareness of the bigger picture: considering the project, client, company, and team while making decisions.

Benefits:

  • Commuting Allowance: Up to ¥30,000/Month
  • Work from home allowance: Up to ¥10,000/Month
  • Social Insurance: Full Shakai Hoken (health insurance, pension, employment insurance, labor accident insurance)
  • Paid Annual Leave
  • Sick Leave
  • Employee Assistant Program
  • Language Program
  • Employee Share Purchase Plan (ESPP)
  • Referral program
  • Medical check-up
  • Company Events

  • Associate Manager Consulting

    1週間前

    Tokyo JPES DXC Technology Japan, Ltd. フルタイム

    Job Description: · 【 業務内容 】 · Analytics & Engineeringの部門でのアドバイザリ部の採用です。 · アドバイザリ部ではお客様の様々な課題に対して、相談を受け、お客様と一緒になってシステム化を計画フェーズなどからご支援しています。 · その中でデータ活用系のソリューション(Denodo、ThoughtSpot、DataIku、Vertica、Snowflake、Informatica、Talend、Celonis、BluePrismなど)のソリューションコンサルタント/データ活用系アーキテクトとして成長し ...

  • Associate Product Manager, Medinfo

    3日前

    Tokyo IQVIA フルタイム

    部門概要 · ">RWAS (Real-World & Analytics Solutions), Medical Information Strategy · ">・リアルワールドデータ(日常における医療・健康ビッグデータ)の真の活用を軸に、国内外におけるIQVIAの様々なケイパビリティをつないで新たな価値を創出していく部署です。 · ">・同部門には、データサイエンス、医療IT、患者中心、IT技術開発を軸に組成されるチームがあり、多様な能力を持つメンバーとの協働はもちろんのこと、部門外の様々なチームと日常的に関わりながら業務を遂行します 。 · " ...

  • Associate Manager, Quality Assurance

    14時間前

    Tokyo Stryker Japan KK フルタイム

    医療機器の品質保証業務 · この役割では、医薬品医療機器等法に基づく品質保証業務を適切に遂行し、グループ内でのコラボレーションを通じて組織全体の業務改善に貢献することが求められます。 · 主な活動と責任 · 医薬品医療機器等法に基づく品質保証業務の適切な遂行 · 品質情報への対応や顧客サポート · ISO13485:2016の要件の順守と維持管理 · 外国製造業者の製品品質の維持と改善への取り組み · 製品回収や改修が必要となった場合の推進（社内の調整や行政とのコミュニケーション） · 薬務取引（PMDAや都庁との対応） · 外国製造業者登録やQMS適合 ...

  • Advisory Consultant(Associate Manager Level)

    1週間前

    Tokyo JPES DXC Technology Japan, Ltd. フルタイム

    Job Description: · 【業務 内容】 · DXのサービスを展開する部門で、お客様の課題を解決するソリューション、SIプロジェクトや運用保守サービスなどを提案するお仕事です。顧客業務に強い事業部/チームと連携して、Pre-Sales/アドバイザリコンサルタントとして提案活動を行います。提案するソリューションは弊社がパートナリングを行っているパートナーのソリューションをはじめとして、様々な企業のソリューションを扱う事が可能です。海外のDXCや傘下企業(Luxoftなど)と連携し、海外でのソリューションやサービスをお客様に提案することも可能 ...

  • Brand Manager/Senior Brand Associate, Beauty Wellness

    3日前

    Tokyo Shiseido

    資生堂ビューティウエルネスは、日本の美容・健康をテーマに据えた会社「資生堂」が誕生した新しいブランドです。24年前に日本コラーゲン市場の第一位であるザ・コラーゲンと、ハーブメディシンの専門企業ツムラ社との協力で作られたチューンボーテやカゴメとのコラボレーションから生まれた時間美容ドリンクルーティナがシリーズとして展開されています。 · 主な責任 · マーケティング担当者として、ECサイトのユーザー基盤の構築、各々のブランドの成長戦略や活動計画、顧客への提供価値を最大化するブランド戦略策定、活動計画実行、新製品開発パイプラインの策定、商品開発、統合されたマ ...

  • Associate Operation Manager

    3日前

    Tokyo Keywords Studios Full time

    Associate Operations Manager · Your mission as an Associate Operations Manager is to manage one or more projects from initiation to completion, overseeing the work of project teams, ensuring client satisfaction and financial performance, and building strong relationships with Key ...

  • Operations Associate

    1週間前

    Tokyo Techstars

    Location: Tokyo, Japan · Program Associate - · Job Summary · The Accelerator Operations Associate is the key operational member of the Accelerator program team. As the Accelerator Operations Associate, your focus is on program operations and the execution of the Techstars play ...

  • Associate, APAC Operations

    3日前

    Tokyo Barings Full time

    About Barings · We value our associates and reward them for their personal and professional integrity, effective communication, unique skills, teamwork, and dedication to client interests. · Job Description · As an APAC Operations member in Tokyo: · Manage bespoke operations for ...

  • Associate Director Site Operations

    14時間前

    Tokyo Gilead Sciences K.K. Full time

    Job Description · This is a leadership role responsible for providing facilities and site operations leadership and expertise to support the Vice President and Senior Leadership team in Japan. The Japan operation consists of a country headquarters office in Tokyo and 28 material ...

  • Associate Product Manager

    14時間前

    Tokyo shell-up Full time

    Job Description: · We are seeking an Associate Product Manager to join our team at shell-up.inc, a dynamic company dedicated to innovative web system development within the Marketing and Advertising industry. · You will play a pivotal role in shaping our product offerings, ensuri ...

  • Associate Logistics Manager

    1週間前

    Tokyo Hasbro

    Hasbro (NASDAQ: HAS) is a global play and entertainment company committed to Creating the World's Best Play Experiences. From toys and games to television, movies, digital gaming and consumer products, Hasbro offers a variety of ways for audiences to experience its iconic brands, ...

  • Associate Community Manager

    1週間前

    Tokyo Amazon Japan G.K. - A43 Full time

    Selling Partner Experience (SPX) org works to deliver a delightful end-to-end experience that enables selling partners to grow and thrive in our WW stores. We are builders, with direct responsibility for Seller Central, Seller Customer Service, Support and Help experiences, and L ...

  • Associate Finance Manager

    1週間前

    Tokyo Coca Cola Full time

    Description · Summary: A successful Customer & Commercial Leadership ("C&CL") is one who can support a strong finance strategy within the Franchise Leadership Area to drive revenue growth and margin expansion . · Focus, Scope & Impact: · Drive key business decisions partne ...

  • Operations/Facilities Manager

    14時間前

    Tokyo Capital Group Full time

    Operations/Facilities Manager · You will work as a first-level manager under limited direction, responsible for the Tokyo site's day-to-day operations and physical office environment. Lead and manage a team to execute daily activities within the site(s) and enhance the work exper ...

  • Associate, Network Member Partner Operations

    2日前

    Tokyo GLG

    We are seeking an Associate to support GLG's business in Japan, located in our Tokyo office. · Associates are the driving force behind GLG's Insight Network, the world's largest and most diverse source of firsthand expertise. The Associate role is a fast-paced, expert-facing posi ...

  • Manager, Catalog Operations

    1週間前

    Tokyo Audible

    ABOUT THIS ROLE · Based in Tokyo, Audible is seeking a Manager, Catalog Operations to support our Asia-Pacific Catalog Operations team. In this role, you will be responsible for ensuring the accurate creation, ingestion, and maintenance of product metadata for Audible's global ca ...

  • Operations Manager, Japan

    1週間前

    Tokyo Symrise

    About Symrise AG · Symrise is a global supplier of fragrances, flavors, food, nutrition, and cosmetic ingredients. Its clients include manufacturers of perfumes, cosmetics, food and beverages, pharmaceuticals and producers of nutritional supplements and pet food. Its sales of € ...

  • Sales Operations Manager

    14時間前

    Tokyo Candela Medical France

    Job Brief · The Sales Operations Manager is responsible for the development and delivery of sales enablement tools, programs, and processes to support activities essential to sales force productivity.General Summary · The Sales Operations Manager is responsible for the developmen ...

  • Retail Operations Manager

    14時間前

    Tokyo Pernod Ricard Full time

    Retail Operations Manager · Job Summary: · This role sits within our Global Travel Retail business (GTR), one of the Group's largest markets, bringing Pernod Ricard brands to life in the exciting and innovative Travel Retail channel. · Key Responsibilities: · Customer Account Man ...

  • Sales Operations Manager

    1週間前

    Tokyo Zoom Full time

    What you can expect · Zoom is hiring a Senior Sales Business Partner to assist Japan's sales leadership. The position includes headcount planning, territory design, quota setting, and forecasting assistance. The ideal candidate is an analytical thinker who can drive growth and op ...

  • IT Procurement Operation and Management

    3日前

    Tokyo Rakuten Full time

    Description · Job Overview · The Rakuten Group's IT Procurement Office is responsible for overseeing the procurement of IT-related products for Rakuten Group, Inc. and its global subsidiaries. Our mission is to contribute to Rakuten's financial benefit by creating value through e ...