Auxia is building the Agentic Customer Journey Orchestration Platform, redefining how enterprises activate, engage, and retain their customers through intelligent, adaptive AI systems. Backed by $23.5M in funding from top-tier investors — VMG Technology Partners, Stage 2 Capital, and MUFG Innovation Partners — we're on a mission to make every enterprise truly intelligent.
Our founders, Sandeep Menon (ex-VP Marketing, Google) and Ravi Desu (ex-Global Engineering Lead, WhatsApp Payments @ Meta), are building Auxia with the same ambition and technical excellence that powered global platforms used by billions. Learn more about our vision here and here.
Today, Auxia powers 3B+ daily events, 6,500 queries per second, and 250M+ decisions per day, helping global enterprises like DOCOMO, Mercari, Atlassian and MUFG unlock the full potential of their first-party data.
Your Impact
You won't just be integrating software — you'll be shaping how the world's leading brands adopt agentic AI. As a Forward Deployed Engineer on Auxia's Customer Impact team, you'll lead complex, cross-functional technical programs — bridging product, engineering, and customer success to ensure flawless enterprise integrations. Your work will influence not only implementation success but also product evolution and scalability across our AI-driven marketing stack.
What You'll Do- Lead end-to-end enterprise implementations — system design, integration, solution customization, and deployment — collaborating with engineering, data science, and product teams.
- Translate client objectives into clear technical requirements and development roadmaps, ensuring alignment with scalability and reliability goals.
- Manage technical dependencies, risks, and delivery timelines across multiple projects.
- Develop and optimize data integration workflows, leveraging APIs, cloud data warehouses, and data pipelines for high-throughput, secure data exchange.
- Act as the primary technical point of contact for key partners, offering hands-on troubleshooting and solution design.
- Review and analyze system logs and integration performance to identify issues and proactively improve reliability.
- Drive continuous improvement by tracking implementation metrics, optimizing workflows, and recommending product and process enhancements.
- Collaborate with leadership and cross-functional teams to influence feature development and future platform evolution.
- 5+ years of experience in forward deployed engineering, solutions engineering, or a related technical role within enterprise software, data integration, or AI-driven platforms.
- Professional working proficiency in Japanese and strong communication skills in English
- Proven record managing large-scale, cross-functional technical projects in enterprise environments.
- Deep expertise in data integration, APIs, and cloud platforms (AWS, GCP, Azure).Proficiency in SQL and comfort with data analysis and debugging.
- Familiarity with AI/ML platforms, especially in customer engagement or personalization use cases.
- Understanding of LLM / agentic patterns (tool use, retrieval, guardrails, evaluation) and ability to write or review prompt specs / runbooks.
- Experience working in source code repositories to make configuration or environment changes.
- Excellent communication and problem-solving skills, with the ability to translate technical details for diverse stakeholders.
- Bachelor's degree in Computer Science, Engineering, or related field.
Why Auxia
Impact - Be at the forefront of Agentic AI, driving the evolution of enterprise personalization — from manual segmentation to self-learning systems.
Influence - Work directly with Auxia's founders and leadership team, alongside ex-Google, Meta, and Lyft engineers. Your insights will shape both our roadmap and the future of enterprise AI.
Work Environment
• 100% Onsite, Tokyo(5 days/week) – because innovation thrives in collaboration.
• Fast-moving, research-driven environment where ideas turn into production within weeks.
• A team that believes in freedom with accountability — great minds solving hard problems, together.
Diversity, Equity & Inclusion - At Auxia, we are committed to building a workplace that celebrates diversity, fosters inclusion, and ensures equal opportunity. We welcome applicants from all backgrounds, regardless of race, gender, religion, age, sexual orientation, or disability.
Ready to Join the Journey?Auxia is not just a company — it's a movement to make every customer interaction intelligent, adaptive, and human. If you're driven by deep technical challenges, global impact, and the chance to build with some of the sharpest minds from Google, Meta, and Lyft, this is your next big leap.
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