Work at a Global IT Consulting Company
HOT Job-Service delivery manager (IT support)
採用企業
BiOS, Inc.
勤務地
東京都 23区
雇用形態
契約
給与
経験考慮の上、応相談
募集要項
Place:
Akasaka, Minato-ku, Tokyo
Minatomirai, Nishi-ku, Yokohama, Kanagawa
Mita, Minato-ku, Tokyo
Job description
This position will primarily manage all user support services provided by Bios for a foreign-affiliated client, conduct business communications with clients, and guide them toward resolving issues and achieving future growth
Responsibilities include but are not limited to the following:
- Manage business as usual (BAU) operations
- Fulfill IT support service needs and achieve goals and expected deliverables in accordance with customer policies, procedures, and processes.
- Identify improvement opportunities, resolve issues, resolve conflicts and critical paths, and ensure consistent SLA results.
- Build and maintain positive working relationships with customers and other stakeholders.
Build and maintain an inclusive and engaged team culture.
- Report and review service performance to customers.
Work Hours:
Mon ~ Fri 9:00 to 18:00
One hour's lunch break each day
応募必要条件
職務経験
3年以上
キャリアレベル
中途経験者レベル
英語レベル
ビジネス会話レベル
日本語レベル
流暢
最終学歴
高等学校卒
現在のビザ
日本での就労許可が必要です
スキル・資格
Required Skills
Technical Skills
- L2 On-site and remote support troubleshooting experience
- 3+ years troubleshooting PC hardware/Software (Windows workstation 10, Office, Basic Back-office software) and Wintel network (Active directory user and PC accounts, GPO, MS Exchange and/or Office 365)
- 3+ years' experience working for IT service company or servicing as IT Support for 50+ users company.
- Good knowledge of network infrastructure, protocols and services.
Management skills
- 2+ years of experience managing a department or team of 10 or more people
- Client negotiation experience (contracts, service quality, cost, etc.)
- Experience in numerical analysis, report creation (monthly and weekly), and proposal writing
- Team development experience
- Human Resource Development
Requires Languages:
Japanese: Fluent (JLPT1) ~ Native
English: Business level
Work Hours:
Mon ~ Fri
9:00 to 18:00 , or any other hours suggested by BiOS
One hour's lunch break each day
勤務地
- 東京都 23区
労働条件
雇用形態契約給与経験考慮の上、応相談
アウトソーシング会社情報
株式会社バイオス
会社説明
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