★ポジションの魅力★
・多国籍な精鋭チームを率いる: 日本にいながら、多様な国籍のエンジニアやコンサルタントをまとめ上げる、真の国際的リーダーシップが身につきます。
・急成長企業ならではのスピード感: 拡大期の今だからこそ、プロセスの改善や組織づくりそのものに提案ができ、自分の介在価値をダイレクトに実感できます。
【業務詳細】
サービスデリバリーマネージャーとして、新規および既存クライアントに対する高品質なITソリューションの提供と運用管理を統括していただきます。
具体的には:
サービスライン管理: フィールドエンジニアとサポートセンターの運営監督。SLA遵守の徹底。
サービス運用マネジメント: ITIL基準に沿ったプロセス構築。エンジニアの採用・指導・評価。
顧客満足度の向上: クライアントとの関係構築。エスカレーション対応および定期的なレビューの実施。
プレセールスコンサルティング: 顧客要件のヒアリング、ソリューション設計。提案書の作成サポート。
収益・利益管理: セクションの収益性トラッキング、請求レートの最適化、稼働率のモニタリング。
■ 福利厚生
福利厚生:
ボーナスあり
社会保険完備(健康保険、厚生年金、雇用保険、労災保険)
交通費支給
その他、法定の福利厚生を完備
■ 応募条件
【必須条件】
・サービスデリバリーまたはサービスマネジメントの実務経験。
・英語(流暢/ビジネスレベル以上:読み書き・会話)
・日本語(ビジネスレベル)。
・P&L分析、ビジネスプランニングへの理解。
・MS Office(Word, Excel, Outlook)の高度な操作スキル。
・高い問題解決能力、マルチタスク能力、強い責任感。
■ 語学力
英語のレベル: 流暢
日本語のレベル: ビジネス会話
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