To lead and manage the Service Delivery function for Japan and South Korea, ensuring the highest standards of customer service, operational excellence, and client satisfaction. The role is pivotal in driving successful implementations, maintaining strong client relationships, and supporting business growth within the region.
Duties and Responsibilities
- Lead, develop, and manage the regional service delivery team, including recruitment, onboarding, and ongoing training of service delivery specialists.
- Define and implement service delivery standards and best practices to ensure consistent, high-quality support across all client engagements.
- Oversee and manage implementation projects from initiation to completion, ensuring timely delivery, budget adherence, and alignment with customer expectations.
- Maintain optimal resource allocation and skill levels to meet current and future service demands, while identifying and promoting new revenue opportunities.
- Serve as the primary point of contact for client relationship management, ensuring high satisfaction levels and acting as a trusted advisor to clients.
- Represent HRS in Japan and South Korea markets, advocating for client needs while aligning with company goals.
- Collaborate with Sales and Marketing teams to support business development initiatives, including client acquisition and expansion opportunities.
- Any other duties as assigned by the Immediate Supervisor or Management
Job Requirements
- Bachelor's degree or higher in Computer Science or Hospitality
- Experience in IT service delivery for the hospitality industry is essential
- Minimum 5 years of experience in the installation & configuration of Hospitality PMS, POS products, together with the associated customer training.
- Experience of working with competitive hospitality products including PMS and Spa systems; management experience in the hospitality industry is desirable.
- Familiar with Oracle PL/SQL. Professional certification is preferable.
- Possess strong analytical skills to identify cause of issues & recommend solutions
- Familiar with Project Management skill. Professional certification is preferable.
- Professional work ethics and strong leadership ability
- Excellent communication and entrepreneurial skills
- Driven personality with a business savvy mindset
- Able to travel extensively within your region and be away from home extensively.
-
Tokyo, Tokyo HRS Hospitality & Retail SystemsTo lead and manage the Service Delivery function for Japan and South Korea ensuring the highest standards of customer service operational excellence and client satisfaction. · ...
-
Tokyo ADM ￥900,000 - ￥1,200,000 per yearThe Senior Marketing Manager will partner with sales leaders in Japan & Korea to accelerate growth and strengthen ADM's leadership in the beverage flavors segment. · Propose locally relevant marketing strategies based on ADM's strengths and weaknesses. · Co-lead with CD&D and Sal ...
-
Japan Archer Daniels MidlandThe Senior Marketing Manager will partner with sales leaders to accelerate growth and strengthen ADM's leadership in the beverage flavors segment. · The successful candidate will bridge global and regional marketing strategies with local market realities, · Propose locally releva ...
-
Minato AppleThe Wallet, Payments & Commerce team is responsible for bringing ground-breaking financial services to consumers with a vision to replace the physical wallet and help people live financially healthier lives. · We are looking for an outstanding Business Development professional wh ...
-
Minato AppleWe are looking for an outstanding Business Development professional who drives initiatives with autonomy and makes a meaningful impact. · In this position you will build and nurture strategic partnerships with eCommerce merchants Payment Service Providers Processors and other key ...
-
Minato Apple Full timeAt Apple, our team doesn't simply build products; we pioneer groundbreaking innovations that transform industries. · ...
-
Tokyo Amazon ￥900,000 - ￥1,200,000 per yearセントラルオペレーションは、当社の配達ビジネスであるAmazon Logistics (AMZL) の新しい取り組みです。急速に拡大している物流の最後の区間、ラストマイルネットワークを運営するためのOperationを構築します。セントラルオペレーションは、注文数の予測や配送ドライバー台数の計画、運用方法を改革していくことを目指した、AMZLの要となる重要な取り組みです。 · ...
-
Tokyo griddable ￥3,000,000 - ￥6,000,000 per yearWe are seeking a risk management manager who can lead overall risk management activities including crisis management lead, privacy operations as well as digital enablement for Japan, South Korea and Taiwan. · ...
-
Tokyo OktaOkta is seeking an exceptional Senior Sales Strategy & Operations Manager to drive Okta's fast-growing Japanese market. · Own the Annual GTM Planning Cycle: Lead the end-to-end annual planning process for Japan Sales organization. · Local Market Insight: Conceptualize and execute ...
-
Marketing Planner
1週間前
Tokyo AceolutionThis role supports APAC regional marketing operations with a primary base in Japan. · Support APAC marketing planning by coordinating campaign timelines, deliverables, and approvals. · Manage end-to-end content workflows, including briefing, localization, reviews, and final asset ...
-
Tokyo, Japan VisaWe are seeking a Vice President to lead the VCA and Advisory business for the Japan, Korea & Mongolia geographic cluster (JKM). This role reports to the SVP, Head of VCA, AP and the SVP, Group Country Manager, JKM. · ...
-
Senior HR Generalist
2ヶ月前
Tokyo, Tokyo Spotify ￥60,000 - ￥120,000 per yearWe are looking for a Senior HR Generalist to join our Global HR team This is a fundamental role in the HR team and will be central to ensuring HR operational efficiency and effectiveness along with supporting the business locally. · This role will be responsible for HR within th ...
-
Senior HR Generalist
1ヶ月前
Tokyo, Tokyo SpotifyWe are looking for a Senior HR Generalist to join our Global HR team This is a fundamental role in the HR team and will be central to ensuring HR operational efficiency and effectiveness along with supporting the business locally. · In this role you will support all stages of the ...
-
Senior HR Generalist
2週間前
Tokyo, Tokyo SpotifyWe are looking for a Senior HR Generalist to join our Global HR team This is a fundamental role in the HR team and will be central to ensuring HR operational efficiency and effectiveness along with supporting the business locally. · ...
-
Tokyo MonotypeWe are seeking a Senior Project Manager for Japan & Korea who can bring structure to complex workflows, manage cross-functional stakeholders, and communicate confidently across local, regional, and global teams. · Drive end-to-end project execution across Japan & Korea · Establis ...
-
Tokyo Visa ￥1,200,000 - ￥2,400,000 per yearVisa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Make an impact with a purpose-driven i ...
-
Tokyo Build+ (formerly Wahl+Case) ￥2,000,000 - ￥2,800,000 per yearWe are looking for a Partner Manager to lead strategic partnerships across Japan and the broader APAC region. · ...
-
Japan - Tokyo SalesforceSalesforce is seeking a risk management manager who can lead overall risk management activities including crisis management lead, privacy operations as well as digital enablement for Japan, South Korea and Taiwan. · ...
-
Tokyo, Japan TurnitinThe Regional Marketing Coordinator – NE Asia plays a key role in supporting the execution of integrated marketing initiatives that drive brand awareness, customer engagement and pipeline growth across Japan and South Korea. · ...
-
Tokyo SalesforceSalesforce is seeking a risk management manager who can lead overall risk management activities including crisis management lead, privacy operations as well as digital enablement for Japan South Korea and Taiwan. · ...
-
Greater Tokyo Area AmanJoin our dynamic corporate team and become part of Aman Group. · ...
