To lead and manage the Service Delivery function for Japan and South Korea, ensuring the highest standards of customer service, operational excellence, and client satisfaction. The role is pivotal in driving successful implementations, maintaining strong client relationships, and supporting business growth within the region.
Duties and Responsibilities
- Lead, develop, and manage the regional service delivery team, including recruitment, onboarding, and ongoing training of service delivery specialists.
- Define and implement service delivery standards and best practices to ensure consistent, high-quality support across all client engagements.
- Oversee and manage implementation projects from initiation to completion, ensuring timely delivery, budget adherence, and alignment with customer expectations.
- Maintain optimal resource allocation and skill levels to meet current and future service demands, while identifying and promoting new revenue opportunities.
- Serve as the primary point of contact for client relationship management, ensuring high satisfaction levels and acting as a trusted advisor to clients.
- Represent HRS in Japan and South Korea markets, advocating for client needs while aligning with company goals.
- Collaborate with Sales and Marketing teams to support business development initiatives, including client acquisition and expansion opportunities.
- Any other duties as assigned by the Immediate Supervisor or Management
Job Requirements
- Bachelor's degree or higher in Computer Science or Hospitality
- Experience in IT service delivery for the hospitality industry is essential
- Minimum 5 years of experience in the installation & configuration of Hospitality PMS, POS products, together with the associated customer training.
- Experience of working with competitive hospitality products including PMS and Spa systems; management experience in the hospitality industry is desirable.
- Familiar with Oracle PL/SQL. Professional certification is preferable.
- Possess strong analytical skills to identify cause of issues & recommend solutions
- Familiar with Project Management skill. Professional certification is preferable.
- Professional work ethics and strong leadership ability
- Excellent communication and entrepreneurial skills
- Driven personality with a business savvy mindset
- Able to travel extensively within your region and be away from home extensively.
-
Tokyo, Tokyo HRS Hospitality & Retail SystemsTo lead and manage the Service Delivery function for Japan and South Korea, ensuring the highest standards of customer service, operational excellence, and client satisfaction. · Lead, develop, and manage the regional service delivery team, including recruitment, onboarding, and ...
-
Tokyo ADM ¥900,000 - ¥1,200,000 per yearThe Senior Marketing Manager will partner with sales leaders to accelerate growth and strengthen ADM's leadership in the beverage flavors segment. The role is responsible for uncovering actionable consumer and market insights, developing compelling brand and category strategies, ...
-
Japan Archer Daniels Midland ¥4,000,000 - ¥8,000,000 per yearThe Senior Marketing Manager will partner with sales leaders to accelerate growth and strengthen ADM's leadership in the beverage flavors segment. The role is responsible for uncovering actionable consumer and market insights, developing compelling brand and category strategies, ...
-
Tokyo ADM ¥5,000,000 - ¥10,000,000 per yearThe Senior Marketing Manager will partner with sales leaders to accelerate growth and strengthen ADM's leadership in the beverage flavors segment. · Propose, align, and execute locally relevant marketing strategies based on ADM's strengths and weaknesses. · Co-lead with CD&D and ...
-
Tokyo Okta JP ¥8,000,000 - ¥15,000,000 per yearDrive Hyper-Growth at Okta Japan and Korea. · An exceptional Senior Sales Strategy & Operations Manager will drive Okta's fast-growing Japanese and Korean markets in collaboration with local GTM leaders. · ...
-
Tokyo Amazon ¥9,000,000 - ¥12,000,000 per yearセントラルオペレーションのマネージャーとしてチームメンバーと積極的に関わり、メンバーからの意見に基づく職場改善によりエンゲージメントを高めます。また、数名から数十名のチームのマネージャーとして、業務上の知識・スキル、アマゾンカルチャー等の指導を行うことはもちろん、部下の悩みに傾聴し、問題の解決に向けて自ら動きます。さらに、部下の勤怠や労働時間等の把握、管理を適切に行います。 · チームメンバーの育成とサポート · 担当プロセスの品質・作業効率の向上 · 日々のオペレーション対応 · プロジェクトリーダーとして改善を推進 · 1+ years of emp ...
-
Tokyo Okta ¥5,000,000 - ¥10,000,000 per yearWe're building a world where Identity belongs to you. Drive Hyper-Growth at Okta Japan and Korea. · ...
-
Tokyo, Japan Okta ¥8,000,000 - ¥15,000,000 per yearWe're building a world where Identity belongs to you. · ...
-
Senior HR Generalist
11時間前
Tokyo, Tokyo Spotify ¥60,000 - ¥120,000 per yearWe are looking for a Senior HR Generalist to join our Global HR team This is a fundamental role in the HR team and will be central to ensuring HR operational efficiency and effectiveness along with supporting the business locally. · This role will be responsible for HR within th ...
-
Product Manager
2ヶ月前
Greater Tokyo Area Pro5 ¥18,000,000 - ¥25,000,000 per yearOur client is hiring its first Product Manager in Japan a foundational role that bridges leadership, innovation, and execution. You will spearhead a Proof of Concept (PoC) with our Japanese partner, acting as the key liaison between Korea and Japan while leading the introduction ...
-
Tokyo, Tokyo The Trade Desk ¥5,000,000 - ¥10,000,000 per yearThe Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. We are seeking a team member to join our People Operations Team to deliver exceptional service to our Japan & South Korea employees. · Act as the trusted advisor to employ ...
-
Tokyo, Tokyo Turnitin Remote job¥6,000,000 - ¥12,000,000 per yearThe Regional Marketing Coordinator – NE Asia plays a key role in supporting the execution of integrated marketing initiatives that drive brand awareness, customer engagement, and pipeline growth across Japan and South Korea. · Support the localization of content, managing third-p ...
-
Tokyo Turnitin, LLC ¥4,000,000 - ¥8,000,000 per yearThe Regional Marketing Coordinator – NE Asia plays a key role in supporting the execution of integrated marketing initiatives that drive brand awareness, customer engagement, and pipeline growth across Japan and South Korea. · ...
-
Tokyo, Tokyo Alpha Technologies ¥900,000 - ¥1,200,000 per yearReporting to the Regional Sales Manager, the Territory Sales Manager, East Asia is responsible for growing revenue through new and existing accounts in Japan and Korea. · Achieve quarterly and annual revenue goals and pipeline growth targets. · Deliver short- and long-term territ ...
-
Tokyo, Tokyo On ¥120,000 - ¥180,000 per yearWe are hiring a Retail Project Manager to deliver On's future DTC retail environments in Japan and Korea. You will be based in our Tokyo or Seoul office, and your expertise in project management, construction systems, financial oversight, and high-design alignment will be critica ...
-
Tokyo SAV (Scale Asia Ventures) Remote job¥120,000 - ¥240,000 per yearWe are seeking an experienced Venture Partner (Japan Business Development) to represent Scale Asia Ventures in Japan. This role will serve as our on-the-ground liaison between Tokyo and Palo Alto, helping the firm strengthen fundraising relationships, develop strategic corporate ...
-
Tokyo, Tokyo Indicor ¥6,000,000 - ¥12,000,000 per yearReporting to the Regional Sales Manager, the Territory Sales Manager, East Asia is responsible for growing revenue through new and existing accounts in Japan and Korea. · Achieve quarterly and annual revenue goals and pipeline growth targets. · Deliver short- and long-term territ ...
-
Commercial Manager
2週間前
Tokyo PepsiCo ¥8,000,000 - ¥15,000,000 per yearManage Quaker & Snacks import-export business for Japan market, partnering closely with our Japan partners: Frito Lay for Snacks and Yutaka for Quaker by leading the strategic planning / AOP process, growing business by leading executions with business partner's operating (execut ...
-
Sr. Legal Counsel
2週間前
JP - Tokyo Twitter ¥5,000,000 - ¥10,000,000 per yearWe are looking for an experienced lawyer with exceptional credentials and experience in internet law to join our International Legal team. · Managing X's litigation portfolio in close collaboration with the Litigation team and outside counsel · Drafting and negotiating sales, par ...
-
Tokyo Digital Edge DC ¥10,000,000 - ¥20,000,000 per yearWe are seeking a Sales Director to lead our sales and customer success teams in Japan. The successful candidate will have a proven track record of driving sustained revenue growth and winning new business in Japan's data centre or broader digital infrastructure market. · Lead gro ...
-
Project Manager
1ヶ月前
Tokyo XYZ Robotics ¥400,000 - ¥800,000 per yearThis is a full-time on-site role for a Project Manager located in Tokyo, Japan. The Project Manager will be responsible for overseeing project planning and execution, coordinating with cross-functional teams, managing project budgets and timelines, and ensuring projects meet qual ...