Responsibilities:
- Offer professional, friendly and engaging service
- Keep uniform in good condition and maintain personal appearance and hygiene
- Store luggage for guests and ensure precise counting upon arrival and departure
- Transfer luggage to and from guest rooms in a timely and efficient manner
- Maintain tidiness of the front of the house and luggage storage room
- Receive, distribute, send and hold mail and messages
- Provide room orientation and assist guests with hotel facilities
- Answer telephone and relay messages
Qualifications:
- Currently living in Japan with previous customer experience an asset
- Excellent communication and interpersonal skills with Spoken English and Japanese mandatory
- Exceptional time management and multi-tasking skills
- Strong problem-solving abilities and ability to work under pressure
- Ability to work well with colleagues and focus on guest needs
- Some positions require late nights, weekend and holiday work, with continuous standing and walking throughout the shift
Benefits:
- Part of the International Accor global and hotel team
- Employee meals, laundry and yearly anniversary stay
- Career progression within the hotel and Accor network
- Work within a progressive team
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