About Four Seasons:

Four Seasons is driven by its people. We are a collective of individuals who strive for excellence, push boundaries, and treat each other with respect. Our team members worldwide create unforgettable experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. A world-class employee experience and company culture enable us to deliver exceptional guest experiences.

We believe in recognizing familiar faces, welcoming newcomers, and treating everyone we meet with kindness and respect. Whether you work with us, stay with us, live with us, or discover with us, our purpose is to create lasting impressions that will stay with you for a lifetime. This comes from our belief that life is richer when we truly connect with the people and world around us.

About the Role:

This position requires a dedicated individual who shares our passion for excellence and enthusiasm for delivering personalized experiences. As a Concierge Supervisor at Four Seasons Hotel Osaka, you will report to the Assistant Chef Concierge and be responsible for creating lasting memories for our guests.

Key Responsibilities:

• Supervise the Concierge team in the absence of the Chief Concierge.
• Schedule and conduct training for staff while preparing necessary procedures and documents.
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Respond to guest inquiries in an accurate and timely manner, making recommendations based on local knowledge and hotel practices.
• Ensure that Concierge Staff knows what activities are available in the city and establishes close contacts with vendors to provide information, ticketing, and reservations for guests.

About You:

• You hold a university degree or equivalent experience.
• You have previous experience in hospitality, service, or the luxury industry (preferred but not required).
• You possess excellent organizational skills, including maintenance of records, executive calendars, and correspondence.
• You have good communication and telephone skills, with experience composing different types of documents.
• You are proficient in MS Word, Excel, and PowerPoint, and have working knowledge of Opera and courier services.

Estimated Salary:$70,000 - $90,000 per year