About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
About the role
Assisting Front Office Manager the entire Guest Experience Team on daily basis task in particularly guest interaction in order to achieve guest satisfaction and record and ensure guests' satisfaction
What you will do
· Ensure all local and corporate policies, works rules and benchmark standard are properly applied
· Utilize Golden/Medallia and FD operational system appropriately for a maximum guest recognition/satisfaction · Checks all "Profile of Guest Preference" requests and preferences are acted upon prior.to guests' arrival.
· Coordinates within Room Dining on the set up of amenities VIP rooms prior to guests' arrival.
· Is familiar with VIP room blocks and conducts random inspections of rooms.
· Developing guest connection and gain feedback from the guest regarding their overall stay or specific issue in particular then actively seeking solution to resolve the problem
· Follow up any Guest Experience occurred, consult and discuss with Supervisor/Manager and make a necessary follow up accordingly.
· Actively obtains feedback from guests and inform the relevant departments the actions taken to rectify the feedback and to ensure guests' satisfaction.
· Resolves glitches from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
· Coordinate correspondence with guests pre and post stay, ELITE GUEST is a MUST to contact Works with Front Office Rooms Controller to pre-assign rooms for all The VIP reservations, taking note of special requests and early arrivals.
· Identifies staff training requirements and service improvements areas.
· Supervises and guides all staff to ensure that hotel policies and procedures are adhered to.
· Conducts daily and monthly meetings to highlight areas of improvement in the service aspects and obtain feedback.
· Perform any additional duties as assigned by Front Office Manager or Director of Room.
· Monitors for the accurate maintenance of guest history database.
· Ensures guest preferences are collected and action upon in order to
delight our guests.
· Establishes relationships with guests to delight and gain loyalty.
· Ensures guest recognition program are maintained.
· Ensures that all guest glitches are handled efficiently and politely.
· Analyzes cause for complaint and take action to minimize any reoccurrence.
· Update guest history remarks (Opera system) for any guest complaint or comments to make sure delighted service presentation upon next arrival
What you bring
College graduate or Certificate in Hotel Management. Diploma or Degree in recognized Hospitality institution. or equivalent experience
Preferred 3 years' experience in related position with Four Seasons or other luxury hospitality brands
What we offer:
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
-
Osaka Four Seasons Hotels and Resorts Full timeAbout Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences f ...
-
Osaka Four Seasons Hotels and Resorts Full timeAbout Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences f ...
-
Osaka Four Seasons Hotels and Resorts Temps pleinAbout Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences f ...
-
Osaka Universal Beijing Resort ITManager, Infrastructure Operations (IOps) and Parkwide Technical Infrastructure (PTI) · Summary · このポジションは、Universal Studios Japanのインフラの運営を日常的にサポートし、フロリダ州オーランドにあるUniversal Parks & Resortsインフラストラクチャ オペレーション チームにレポートします。 · インフラに関する重要なシステムの統合、データセンター及び関連する環境設計のマネジメントを行います。 · 本求人に関 ...
-
Osaka Amazon Data Services Japan G.K. フルタイム新しく、かつ成長著しいデータセンター産業で働いてみませんか?Amazon Web Servicesは、データセンターでのロジスティクスアソシエイトのポジションを募集しています。 · 求められるのは、明るい性格で、何ごとにもモチベーションを持って、ヴィジョンを元に仕事をできる方です。 このポジションで求められる理想的な能力として、仕事において、しっかりとした職務倫理を持っていること、細部まで配慮ができること、期限を守れること、そして更なる業務改善へコミットメントができることです。 · ロジスティクス アソシエイトは、必要に応じてデータセンターの 技術者 と ...
-
Osaka Philips フルタイムJOB DESCRIPTION Job Title · Business Marketing Specialist Job Description · Business Marketing Specialist · EMR&CM(病院情報システム)におけるビジネスマーケティングのポジションとなります。 · 弊社が有する海外ソリューションの国内展開における市場調査、マーケティングプラン/ビジネスプラン策定および遂行を担って頂きます。 · また、国内開発を行っているソリューションに関する市場要望をとらえた製品戦略の検討もお願いします · あ ...
-
Osaka Takeda フルタイムDescription · "Better Health for People, Brighter Future for the World" is the purpose of a company. We aim to create a diverse and inclusive organization where people can thrive, grow and realize their own potential while enabling our purpose. We continue to innovate and drive ...
-
Night Manager
1週間前
Osaka Accor Full time· Company Description · Swissôtel Nankai, Osaka is a deluxe hotel ideally located in the heart of Namba, Osaka's most exciting entertainment, shopping and dining district. The hotel sits above Nankai Railway's Namba Station offering direct train access to Kansai International Ai ...
-
Osaka Marriott International Full timePOSITION SUMMARY · Contact appropriate individual or department (., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-s ...
-
Lobby Ambassador
2日前
Osaka Four Seasons Hotels and Resorts Temps pleinAbout Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences f ...
-
Osaka Four Seasons Hotels and Resorts Full timeAbout Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences f ...
-
Attendant-Bellstand
1週間前
Osaka Marriott International Full timePOSITION SUMMARY · Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to gues ...
-
F&B Supervisor
1週間前
Osaka Four Seasons Hotels and Resorts Full timeAbout Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences f ...
-
Osaka Four Seasons Hotels and Resorts Full timeAbout Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences f ...
-
Hostess
1週間前
Osaka Four Seasons Hotels and Resorts Temps pleinAbout Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences f ...
-
Osaka Four Seasons Hotels and Resorts Full timeAbout Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences f ...
-
Osaka Marriott International Full timeJOB SUMMARY · Responsible for successfully executing all operations in two departments (Front Office and Food and Beverage/Culinary or Engineering/Maintenance and Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the fi ...
-
Core Supervisor
2日前
Osaka Four Seasons Hotels and Resorts Full timeAbout Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences f ...
-
Quality Manager
2日前
Osaka Marriott International Full timeJOB SUMMARY · Implements quality assurance processes and verifies training and development activities are strategically linked to the company's mission, vision, brand standards, and targets customer needs. Verifies employee satisfaction and focuses on continuous improvement at t ...
-
Osaka Accor Part time· Company Description · Swissôtel Nankai, Osaka is a deluxe hotel ideally located in the heart of Namba, Osaka's most exciting entertainment, shopping and dining district. The hotel sits above Nankai Railway's Namba Station offering direct train access to Kansai International Ai ...
-
Core GRO
1週間前
Osaka Four Seasons Hotels and Resorts Full timeAbout Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences f ...
