About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who strive to become better, push ourselves to new heights and treat each other with the respect we wish to receive in return.

We create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. Our world-class employee experience and company culture enable our team members to deliver exceptional guest experiences.

About the Role

This role assists the CORE team with daily tasks, particularly guest interaction, to achieve guest satisfaction and record and follow up on guest inquiries.

Key Responsibilities

1. Ensure all local and corporate policies, works rules, and benchmark standards are properly applied.
2. Answer all calls promptly within three rings and transfer them to the correct guest.
3. Accurately record all requests for wake-up calls and handle them correctly.
4. Familiarize yourself with the telephone console and Service Center equipment.
5. Perform follow-up calls to guests concerned to ensure service/facility defects have been rectified to satisfaction.
6. Maintain a logbook of office equipment downtime and calculate reports when systems are out of service.
7. Perform any other duties assigned by the CORE Supervisor.

Requirements

• High School education or equivalent experience.
• One to two years' experience in a related position with Four Seasons or another luxury hospitality brand.
• Ability to read, write, and speak English, Japanese, and other foreign languages (preferable).

What We Offer

• Competitive salary, wages, and comprehensive benefits package.
• Excellent training and development opportunities.
• Complimentary accommodation at other Four Seasons Hotels and Resorts.
• Complimentary dry cleaning for employee uniforms.
• Complimentary employee meals.