Key Responsibilities:
Act as the primary service contact for assigned major customers
Manage customer relationships, building confidence and trust, proactively anticipating customer needs based on established relationships and customer expectations
Monitor received reports for PMs and callouts
Redirect Work Orders to appropriate Channels
Communicate with the Branches on 1-hour responses missed and consolidate into a report for Management on request
Coordinate / communicate with State Admin on outstanding jobs that need quotes / raise work packages to obtain the purchase orders to meet EOM invoicing requirements
Raise Work Packages for Callouts which exceed the blanket order amount and track all information on a Master Register
Review progress invoices issued against project works, claimed costs and outstanding costs upon request
Submit quick changes for equipment entry (correction, removal or replacement of serial number as required)
Consolidate new equipment lists upon request
Resolve invoice issues from AR and Customer by liaising with the National Contracts Administrator and BDM
Raise Purchase requisitions via EPR workflow system for maintenances completed by subcontractors
Requirements
Bachelor's degree in Business Administration, Engineering, or a related field, with 3–5 years of experience in customer service or service coordination.
Proficient in Microsoft Office (especially Excel) and experienced with ERP/work order systems (e.g., Oracle, SAP).
Skilled in managing customer relationships and coordinating with internal teams to resolve service or invoicing issues.
Detail-oriented with strong organizational and multitasking abilities to track multiple jobs and documentation.
Excellent communication, problem-solving, and reporting skills with a proactive, customer-focused approach.
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