Tokyo Morgan McKinley ¥3,000,000 - ¥6,000,000 per year
Operations Client Services (Financial Services)

You will be part of a true global environment to work at with an exposure to securities trading operations.
Provide exceptional client support, onboarding, and guidance while handling inquiries across multiple channels in a fast-paced financial environment.

Responsibilities
Onboard new clients and provide excellent support through inbound and outbound calls, chats, and case management systems.
Make outreach calls to potential clients, assist with initial funding, trading setup, and expanding the client base.
Respond to client inquiries related to trading platforms, product offerings, funding, transfers, reporting, technical issues, and access management.
Collect client feedback to improve digital experiences and support enhancements to online platforms and service tools.
Ensure compliance with regulatory checks, including identity verification and risk-related processes, while maintaining accurate account information.
Participate in events, seminars, or roadshows to support client engagement and represent the service team externally.

Requirements
Capable of both Japanese and English proficiency in global marketing trading operations environment.
Knowledge of global trading market, securities products, operations flow is required.
Client-oriented with strong communication skills.
Operations background in client onboarding, KYC, trade support, settlement areas are welcomed.

About the Client
A global financial services organization providing multi-asset access to individual and institutional clients, enabling trading, funding, and investment solutions.
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