Yokohama, Kanagawa IBM

Introduction
◆◆◆ 業務内容 ◆◆◆

・障害発生時の早期復旧および原因究明

  • 障害発生時にはシステム全体の状況を迅速に把握し、現場およびお客様と連携して早期復旧を図る。
  • 取得したログや各種データを分析し、障害の根本原因を特定する。
  • 必要に応じて上位サポートや開発チームへエスカレーションを行い、グローバルチームとして問題解決に取り組む。

・障害の未然防止に向けた対応

ーマイクロコードやハードウェアの技術変更があった場合、内容のご説明や更新のご提案を行う

ーグローバルチームからの重要情報連携があった場合、その内容や対応についてご説明する

ーIBM Storage Insightsやコールホームによる障害予兆検知を受け取った場合の内容説明

・問題対応状況やコードリリースに関するお客様への定期的なご報告

◆◆◆ 当ポジションの魅力 ◆◆◆

ストレージ製品のテクニカルサポートとして、最先端のテクノロジーに直接触れながら、周辺分野を含む幅広い技術スキルを身につけることができます。また、海外の開発チームとの協業が日常的に行われており、グローバルな視点で課題を捉え、解決に取り組む力を養うことができます。さらに、実機を扱える環境が整っているため、自らのアイデアを迅速に検証し、知識を実践へとつなげることが可能です。

よりお客様に近い立場で活躍するロールとしてTAM(Technical Account Manager)があります。TAMはIBMのStorage製品についてテクニカルなスキルを持ちつつお客様マネージのスキルも必要とするロールですが、国内のサポート部門、営業部門、システム構築部門との協業のみならず、グローバルチームとも密に連携を行う非常にやりがいのあるロールです。TAMはExpert CareというIBMの新しい保守サービスにおいてPremiumという最上位のサービスをご購入いただいたお客様に個別にアサインされます。Expert Careは順調に売り上げを伸ばしており、IBMとしても力を入れていて今後大きく成長していく職種となります。

Your Role And Responsibilities
ストレージ製品のテクニカルサポートスペシャリストとして、お客様に対し高度な技術支援を提供します。開発チームや現場と連携しながら問題解決に取り組み、最適なソリューションを提案します。特に、Expert Care Premiumをご契約のお客様に対しては、障害の未然防止および障害発生時の対応をリードし、システムの安定稼働を支援します。

Required Technical And Professional Expertise
・Fundamental skills in Information Technology

・Communication skills with customers in Japanese

・Communication skills in English (CEFR B2)

Preferred Technical And Professional Experience
・Skills related to storage products, SAN (Storage Area Network) products and Network switch products

・Experience in technical support

・Experience in IBM Systems products maintenance service

・Experience in explaining hardware failures to customers



  • Yokohama, Kanagawa IBM ¥2,500,000 - ¥5,000,000 per year

    ストレージ製品のテクニカルサポートスペシャリストとして、お客様に対し高度な技術支援を提供します。開発チームや現場と連携しながら問題解決に取り組み、最適なソリューションを提案します。特に、Expert Care Premiumをご契約のお客様に対しては、障害の未然防止および障害発生時の対応をリードし、システムの安定稼働を支援します。 · 障害発生時にはシステム全体の状況を迅速に把握し、現場およびお客様と連携して早期復旧を図る。 · 取得したログや各種データを分析し、障害の根本原因を特定する。 · 必要に応じて上位サポートや開発チームへエスカレーションを行い ...


  • Yokohama, Kanagawa IBM Remote job¥9,000,000 - ¥12,000,000 per year

    IBM Zハードウェア障害に関する保守サポート業務に従事します。障害対応・原因判別、顧客対応、技術員との連携などを担当します。 · 週3日以上オフィスに出社できる · 英語での会話に抵抗がない · チームメンバーとのコミュニケーションを楽しめる · ビジネスレベルの日本語 · 日常会話以上の英語能力 · 一般的なIT知識 · 自主性、自ら考え行動できる · 障害対応・原因判別 · 顧客対応 · 技術員との連携 · グローバルチームとの連携 · チーム内での知識共有やプロセス改善 · 英語 · 一般的なIT知識 · Linux系資格 · Network系資 ...


  • Tokyo IBM ¥2,400,000 - ¥3,600,000 per year

    This is a Japanese-speaking technical support role located in Japan. ...


  • Yokohama, JP Tuxera ¥120,000 - ¥240,000 per year

    We are looking for a Embedded Automotive Executive to join our Global Sales Team. · Tuxera is a world-leading provider of quality-assured data management and networking software. ...

  • system engineer

    2ヶ月前


    Yokohama, Kanagawa Visteon Corporation ¥4,000,000 - ¥12,000,000 per year

    As a system engineer at Visteon, you will be part of a global technology leader in the mobility space, focused on building cross-functional and cross-cultural teams. You will work on developing systems engineering requirements, performing requirements analysis, and collaborating ...


  • Yokohama, Kanagawa Schaeffler ¥8,000,000 - ¥12,000,000 per year

    Schaeffler aims to strengthen its position as a leading system supplier in E-Mobility. This role was created to ensure seamless integration of electronics and mechatronic subsystems—particularly Power Electronics—into global system projects. Many key suppliers for these technolog ...


  • Yokohama, Kanagawa DNV ¥4,500,000 - ¥6,300,000 per year

    We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence. · Cond ...


  • Yokohama, Kanagawa Schaeffler ¥120,000 - ¥180,000 per year

    This position was created to comprehensively manage electronic engineering aspects of targeted automotive system products, acting as the primary technical interface for customers and ensuring close cooperation with the lead development location. · Promote automotive system produc ...


  • Yokohama, JP Tuxera ¥3,000,000 - ¥6,000,000 per year

    We are looking for a native Japanese-speaking Marketing Specialist to join our Japan team. You will help plan and execute regional marketing activities that build awareness, generate demand, and support sales growth in Japan's embedded software market. · We are looking for someon ...


  • Yokohama, Kanagawa ZF Group ¥900,000 - ¥1,200,000 per year

    We are R&D team for Passenger cars chassis products located in Yokohama and Hiroshima to support closely for JOEMs. One of our main products is vehicle suspension damper, which have been receiving very well reputation from customer/market hence growing Damper business globally. · ...


  • Yokohama, Kanagawa Molex ¥900,000 - ¥1,200,000 per year

    Electrical and Field Application Engineer for Vehicle Sensing Solution Japan to support the design of automotive sensors. · Electrical / Field Application Engineer for Vehicle Sensing Solution Japan to support the design of automotive sensors. · Lead technical communication with ...

  • Field Service Engr

    4週間前


    Yokohama Honeywell ¥4,000,000 - ¥8,000,000 per year

    As a Field Service Engineer II, you will provide technical support and service for customers, troubleshooting, installing, and maintaining advanced automation systems. · Perform installation, maintenance, and troubleshooting of Honeywell automation systems at customer sites. · Pr ...


  • Yokohama, Kanagawa AUMOVIO ¥900,000 - ¥1,200,000 per year

    We are seeking a motivated professional to serve as a trusted partner for customers in discussion on architecture topics, helping to navigate and master the growing complexity of broad ANS PL4 functions and products portfolio. · Strong expertise in automotive electrical and elect ...

  • System Lead, ASI

    3週間前


    Yokohama, Kanagawa Magna International ¥900,000 - ¥1,200,000 per year

    The System Lead directs system-level engineering activities from the concept phase through to mass production, leading system-related deliverables and activities based on the product development schedule. · Planning at the system level: development scope, task definition and assi ...

  • Technical Lead

    4週間前


    Yokohama, Kanagawa Wipro ¥8,000,000 - ¥15,000,000 per year

    We are seeking a motivated Technical Lead with strong development and maintenance expertise in automation, tooling, enhancing monitoring integrations and automating health checks through scripting and custom applications. · Development, enhancement and maintenance of automation a ...


  • Yokohama, Kanagawa Leybold ¥4,000,000 - ¥6,000,000 per year

    As a technical support specialist or manager, your mission is to provide first-line technical support to Field Service Engineers(FSE), our partners and customers. · Operate as a key member of the VTS team, providing technical support for vacuum pumps, accessories, and multi-pump ...


  • Yokohama, Japan, , Septentrio ¥900,000 - ¥1,080,000 per year

    We are looking for highly qualified and motivated professionals like you. · Excellent communication skills are required as you will be the first point of contact for key customers. · You should be customer-oriented, solution-focused, and able to engage within the EMEA FAE team As ...


  • Yokohama, Kanagawa NAVTOR ¥4,000,000 - ¥6,000,000 per year

    We are seeking a highly skilled IT System Administrator to manage, maintain, and secure our IT infrastructure. This role involves ensuring the smooth functioning of systems, optimizing performance, and implementing robust cybersecurity measures to protect organizational data and ...


  • Yokohama, Kanagawa YASH Technologies ¥4,000,000 - ¥12,000,000 per year

    Fourthsift ERP consultant with 7-10 years of experience supporting ERP systems, providing technical and functional support for Fourthsift ERP modules, and troubleshooting and resolving ERP issues. · Strong understanding of business processes in finance, logistics, or HR. · Excell ...


  • Yokohama, Kanagawa Schaeffler ¥900,000 - ¥1,200,000 per year

    This role is designed to comprehensively manage electronic and mechanical engineering aspects of targeted automotive system products. · Lead Technical Acquisition: Promote products and drive technical acquisition efforts. · Manage Electronic & Mechanical Design: Oversee design pr ...


  • Yokohama, Kanagawa Atlassian Remote job¥120,000 - ¥260,000 per year

    We're looking for a Senior Technical Support Engineer to join our Cloud products support team with the goal of making our customers awesome. You will join a growing team of specialists improving our support capabilities, capacity, and quality for our customers in Japan. · You wil ...