(Job Description)You will be an experienced advisor to clients in the operation of software for Enterprise. Must be self-driven with an entrepreneurial spirit and have the passion and energy to work in a fast-paced environment. You must have the experience and confidence to deliver strategy and roadmap presentations to executives. You must also have the technical ability to work directly on solutions to establish and maintain your position as a "trusted advisor" to multiple tiers of customers. Ultimately, the successful candidate will be expected to help customers demonstrate their value by facilitating the use and adoption of the TBM applications they have purchased.
Your Role and Responsibilities
(Business Description)
- Develop a thorough understanding of Apptio products, including:
Deployment and maintenance best practices
Value proposition and sales messages
Out of the Box reporting
- Work with the Professional Services team to ensure all customers complete the onboarding process.
- Create an onboarding/rollout plan with each customer to expand public awareness of Apptio products.
- Support customer needs across departments.
- Effectively communicate technical knowledge and operational excellence, educate customers on best practices, and ensure a healthy platform is maintained.
- Understand and educate customers on the activities required to maintain the Apptio platform.
- Ensure customers are confident in implementing Apptio throughout their organization.
- Educate customers on new features (platform and applications).
- Monitor active tickets and work with the support team for timely resolution and escalation as needed.
- Ensure customers are able to support the product operationally and review usage metrics to evolve the customer experience within Apptio.
- Encourage customers to leverage the Apptio Community at every opportunity.
- Communicate effectively and collaborate with Apptio's sales team to improve customer outcomes.
- Update appropriate metrics using company-defined tools.
Required Technical and Professional Expertise
- Bachelor's degree or equivalent experience
- 2+ years in a client relationship role managing multiple clients within a portfolio
Preferred Technical and Professional Expertise
- Must have CSM experience
- Willingness to learn technical products.
- Experience working in a SaaS company.
- Energetic and a team player.
- Knowledge of the IT industry and finance.
- Experience in Technology Business Management (TBM) and/or IT finance areas
About Business UnitWhat is Apptio?Apptio (an IBM Group company) is a leading technology investment management company that helps clients make financial and operational decisions related to Information Technology (IT), multi-cloud FinOps, and development resource portfolio management. Apptio's mission is to create business value from all technology investments. Leveraging the cloud and the Al/ML data engine, Apptio's SaaS solutions provide a clear link between technology investments and business outcomes and ROI. Apptio's solutions provide cost transparency, actionable insights, planning and forecasting, business value management, and showback/chargeback. leader with thousands of customers worldwide, Apptio helps business leaders optimize technology costs and accelerate investments in cloud and digital transformation. For more information, visit />
Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
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About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
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At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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