事業拡大フェーズのBtoB人材育成サービス「AirCourse」のカスタマーサクセスグループに所属し、カスタマーサクセスリーダー候補として顧客成功の実現と組織強化を牽引する重要なポジションです。
まずはプレイヤーとして、エンタープライズ企業を中心とした重要顧客へのオンボーディング支援やアダプション施策の実行、アップセル・クロスセルの機会創出を担っていただきます。適性と実績に応じて、カスタマーサクセス戦略の策定やメンバー育成、チームマネジメントを担っていただくことを期待しています。
【具体的には】
クラウド型eラーニングサービス「AirCourse(エアコース)」を導入・活用する企業様に対して以下のような業務を行っていただきます。
・エンタープライズ企業を中心とした重要顧客への対応
・オンボーディング業務(サービスの導入支援)
・アダプション業務(サービスを活用いただくためのコンサルティング)
・既存顧客へのエキスパンド/Churn防止の施策立案と実行
・カスタマーサクセスチームのマネジメント(目標設定、進捗管理、育成等)
・顧客や市場ニーズをプロダクト開発部門へ還元(※プロダクト企画部門と連携)
【求める人材】
・ IT、インターネット関連サービスの法人営業またはカスタマーサクセス経験(5年以上)
・ マネジメント経験(チームリーダー、マネージャー等)
・ エンタープライズ企業(従業員数1000名以上規模)への対応実績(新規営業・既存営業・CS問わず)
【歓迎】
・ 営業企画経験
・ Salesforce(CRM)構築・運用経験(営業プロセスの設計、KPI管理、施策立案などの経験)
・ チームの立ち上げ経験
・ 大規模組織でのチームマネジメント経験
【給与】
年収600~750万円,※職務経験を考慮のうえ決定いたします。
【勤務地】
東京都港区赤坂4丁目8-18 赤坂JEBL4階
【勤務時間】
09:00~18:00
【雇用・契約形態】
【待遇・福利厚生】
交通費全額支給 資格取得報奨金 資格取得補助制度 書籍購入補助 セミナー受講支援制度
【休日・休暇】
完全週休2日制(土日祝) 有給休暇 特別休暇 産前産後休暇 育児休暇 介護休暇 看護休暇 慶弔休暇
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