Account Director


Salary:
Negotiable


Location:
Otemaachi, Tokyo


Contract:
Full Time, Permanent

Shifts: 8 hours from 9 am to 6 pm with 1 hours unpaid lunch break, Monday – Friday

Work model:
hybrid

Williams Lea seeks a (JOB TITLE) to join our team

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms.

Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role
日本拠点にて複数の銀行関連アカウント、その他主要アカウントをリードいただける アカウントディレクター を募集しています。シニアリーダーとして、候補者には現地クライアントとの戦略的パートナーシップを主導し、APAC地域での事業成長を担っていただきます。
このポジションには、クライアントおよび社内ステークホルダーの高度なマネジメント能力、ビジネス開発における洞察力、そして影響力を発揮し交渉を成功に導く力が求められます。

We are seeking an Account Director to be based in Japan to lead multiple Banking or other accounts for the Japan region.

As a senior leader, the successful candidate will be responsible for owning and managing the strategic partnership with the local client and the growth of the APAC business.

The role will require significant client and internal stakeholder management, business development acumen and the ability to influence and negotiate.

Key responsibilities
多様なサービスと複数契約を含む大規模かつ複雑なローカルアカウントのAPAC領域を統括し、その成功に責任を持つこと
設定された目標に対する財務実績およびサービス提供全体の達成責任(予算策定、P&Lの継続的な管理を含む)
日本国内でのRFP、契約更新、ビジネス開発のリーダーシップを発揮し、APAC全体に影響を及ぼすグローバル案件にも参画
戦略的なクライアントアカウントプランの策定・実行、成長機会の特定、効果的なコスト管理
シニアクライアントとの関係性構築とエンゲージメント全般、顧客満足度の維持向上
クライアント組織および当社内(ローカル・リージョン・グローバル各レベル)におけるステークホルダーとのリレーションシップ構築・調整・円滑なコミュニケーション
ビジネス目標とクライアントの期待を満たし、さらに上回る成果の実現
ビジネスディレクターとの緊密な連携によるアカウント戦略の整合性確保

日本拠点のリージョナルオペレーションマネージャーを通じた以下の実行管理:
日本国内のクライアント先常駐アカウントリーダー複数名の統括
高効率かつ先進的な業務運営の推進、クライアント要件を超える成果の実現
常に最適なチーム構成を維持
将来的なアカウントニーズおよび組織全体の人材計画に沿った後継者育成
契約遵守の徹底
Ownership and responsibility for the success of the APAC portion of a large and complex local account, with multiple services, under multiple contracts
Accountability for financial performance against set targets and overall service delivery against operational and business targets, including setting of budgets and ongoing management of P&L
Leadership of local RFPs, contract renewals and business development initiatives, with involvement in global initiatives impacting APAC
Creating and delivering against strategic client account plans; identifying growth opportunities and effective cost management
Ownership of senior client relationships and overall client engagement and satisfaction
Relationship building, stakeholder management and communication at all levels within the client structure and internally at Williams Lea on local, regional and global levels
Ensuring the objectives of the business and the expectations of the client are met and exceeded
Effective communication with the Business Director to ensure local account alignment
Management of the Japan-based Regional Operations Manager to ensure:
the successful management of multiple account leaders based at client premises in Japan
efficient operational excellence is driven and maintained, proactive and exceeds client requirements
the overall regional team structure is appropriate for the operations and the client at all times
succession planning to meet the future needs of the account and to contribute to the wider Williams Lea organisational planning
adherence to the client contracts at all times

Personal attributes
クライアントおよび社内マトリクスにおける卓越したリレーションシップマネジメントと交渉スキル
多文化環境下での強力なリーダーシップ・マネジメント・コーチング能力、明快で効果的なコミュニケーション力
チームをリードし、動機づけ、育成し、定着させる力(適切な委任と自ら実務に関与する柔軟さ)
インベストメントバンキングや金融サービス領域での豊富な経験、または関連業界における優れた応用可能スキル
ビジネスサポートサービス分野で培われたオペレーショナルエクセレンス思考
商業的洞察力、P&Lの所有・管理・報告の経験
ビジネス開発力と成長志向
多文化環境での複雑な人事課題への対応力
厳しい納期下でのプロジェクトマネジメントスキル
日本語および英語の流暢さ
Compelling senior relationship management and negotiation skills, in both client and internal matrix structures
Strong multi-cultural leadership, management and coaching with highly effective communication skills
Able to lead, motivate, train and retain team members; know when to delegate, when to "pitch-in"
Significant experience working with Investment Banking clients, in Financial Services, or with demonstrable transferable experience and skills from a connected industry
An operational excellence mindset, ideally from experience in a business support services environment
Commercial acumen, P&L ownership, management and reporting
Business development acumen and growth mindset
Able to deal with difficult personnel issues across cultures
Project management to often challenging deadlines
Fluent in Japanese and English

Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives.

As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

Commuting allowance (actual cost reimbursed, up to ¥50,000/month)
・Full social insurance coverage (health, pension, employment, and workers' compensation)
・Annual paid leave: 15 days after 6 months of service
・Birthday leave
・5 days of personal/sick leave per year
・Childcare leave system

・Retirement age: 65

・6-month probation period (no change in terms and conditions)

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a "protected characteristic" in discrimination law).

It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at (we do not accept applications to this email address).

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