Bilingual onsite IT support Engineer Medical device industry client Tokyo

4週間前

Tokyo Computacenter

職務概要:

当社では日比谷本社および井配送センターにおいて包括的なITサポートを提供できる経験豊富な
ITサポートスペシャリスト
を募集しています理想的な候補者はネットワークやインフラエンドユーザーサポートに関する実務経験を有し英語・日本語での優れたコミュニケーション能力を備えている方です

主な業務内容:

  • デスクトップノートPCモバイル端末(iPhoneを含む)の一次・二次サポート
  • **Active Directory(AD)**のアカウント管理権限設定グループポリシーの運用
  • ネットワーク接続インフラアプリケーションシステムパフォーマンス
    に関するトラブルシューティング
  • 外部ベンダーとの調整およびサービス契約の管理
  • チケッティングシステム
    (例:ServiceNowJira)を使用した問い合わせ対応とSLA遵守
  • ハードウェア・ソフトウェアのインストール更新トラブル対応
  • ITセキュリティ基準の維持および社内ポリシーの遵守
  • IT資産管理および在庫管理のサポート

応募資格:

  • ITサポートまたは類似職種での3~4年の経験
  • 英語・日本語のビジネスレベル(読み・書き・会話)
  • 以下の技術知識:
  • ネットワーク基礎(LAN/WANVPN)
  • インフラとアプリケーションサポート
  • Active Directory管理
  • デスクトップおよびモバイル端末のサポート(WindowsiOS)
  • ベンダーマネジメントおよびチケッティングシステムの経験
  • 優れた問題解決能力と自律的な業務遂行能力

歓迎スキル:

  • ERP, CRM ,
    AWS環境
    やクラウドインフラの知識
  • ITILプロセス
    やベストプラクティスの理解
  • 遠隔拠点や配送センターのサポート経験
  • ドキュメント作成および報告スキル

待遇・メリット:

  • グローバルな環境でのバイリンガル業務経験
  • スキルアップやキャリア成長の機会
  • イノベーションと効率性を重視した協働的な職場文化

勤務地

東京・日比谷の顧客オフィス

平井配送センター

(両拠点で約65~70名のユーザーをサポート)

勤務時間:

午前9時~午後5時30分(月曜日~金曜日)

在宅勤務はできません

We are seeking an experienced
IT Support Specialist
to provide comprehensive technical support across our Hibiya Main Office and Hirai Distribution Center. The ideal candidate will have strong troubleshooting skills, excellent communication abilities in both English and Japanese, and hands-on experience with network, infrastructure, and end-user support.

Key Responsibilities:

  • Provide first and second-level IT support for desktops, laptops, and mobile devices (including iPhones).
  • Manage and maintain
    Active Directory (AD)
    accounts, permissions, and group policies.
  • Troubleshoot and resolve issues related to
    network connectivity, infrastructure applications, and system performance
    .
  • Coordinate with external vendors and manage service agreements to ensure timely resolution of technical issues.
  • Handle IT service requests and incidents through the companys
    ticketing system
    , ensuring SLA compliance.
  • Support end-users with hardware and software installations, updates, and troubleshooting.
  • Maintain IT security standards and ensure compliance with company policies.
  • Assist in IT asset management and inventory tracking.

Required Qualifications:

  • 3–4 years of experience in IT support or a similar technical role.
  • Business-level proficiency in
    English and Japanese
    (reading, writing, speaking).
  • Strong technical knowledge in:
  • Network fundamentals (LAN/WAN, VPN)
  • Infrastructure and application support
  • Active Directory administration
  • Desktop and mobile device support (Windows, iOS)
  • Laptopand desktop kitting
  • Experience with
    vendor management
    and
    ticketing systems
    (e.g., Manage engine,ServiceNow, Jira).
  • Excellent problem-solving skills and ability to work independently.

Preferred Skills:

  • Knowledge of ERP, CRM ,
    AWS environment
    and cloud-based infrastructure.
  • Familiarity with
    ITIL processes
    and best practices.
  • Experience in supporting
    remote offices and distribution centers
    .
  • Strong documentation and reporting skills.

Benefits:

  • Opportunity to work in a bilingual environment with global exposure.
  • Professional development and skill enhancement opportunities.
  • Collaborative work culture with a focus on innovation and efficiency.

Work Location

  • Based at customer office in Hibiya, Tokyo
  • Once in a month to Hirai Distribution Center (Providing support to approximately 65–70 users across both locations)

Working hours:

  • 9:00 AM – 5:30 PM (Monday to Friday)
  • No work-from-home option

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