職務概要:
当社では日比谷本社および井配送センターにおいて包括的なITサポートを提供できる経験豊富なITサポートスペシャリストを募集しています理想的な候補者はネットワークやインフラエンドユーザーサポートに関する実務経験を有し英語・日本語での優れたコミュニケーション能力を備えている方です
主な業務内容:
デスクトップノートPCモバイル端末(iPhoneを含む)の一次・二次サポート
Active Directory(AD)のアカウント管理権限設定グループポリシーの運用
ネットワーク接続インフラアプリケーションシステムパフォーマンスに関するトラブルシューティング
外部ベンダーとの調整およびサービス契約の管理
チケッティングシステム(例:
ServiceNowJira)を使用した問い合わせ対応とSLA遵守
ハードウェア・ソフトウェアのインストール更新トラブル対応
ITセキュリティ基準の維持および社内ポリシーの遵守
IT資産管理および在庫管理のサポート
応募資格:
ITサポートまたは類似職種での3~4年の経験
英語・日本語のビジネスレベル(読み・書き・会話)
以下の技術知識:
ネットワーク基礎(LAN/WANVPN)
インフラとアプリケーションサポート
Active Directory管理
デスクトップおよびモバイル端末のサポート(WindowsiOS)
ベンダーマネジメントおよびチケッティングシステムの経験
優れた問題解決能力と自律的な業務遂行能力
歓迎スキル:
ERP, CRM ,AWS環境やクラウドインフラの知識
ITILプロセスやベストプラクティスの理解
遠隔拠点や配送センターのサポート経験
ドキュメント作成および報告スキル
待遇・メリット:
グローバルな環境でのバイリンガル業務経験
スキルアップやキャリア成長の機会
イノベーションと効率性を重視した協働的な職場文化
勤務地
東京・日比谷の顧客オフィス
平井配送センター
(両拠点で約65~70名のユーザーをサポート)
勤務時間:
午前9時~午後5時30分(月曜日~金曜日)
在宅勤務はできません
We are seeking an experienced IT Support Specialist to provide comprehensive technical support across our Hibiya Main Office and Hirai Distribution Center.
The ideal candidate will have strong troubleshooting skills, excellent communication abilities in both English and Japanese, and hands-on experience with network, infrastructure, and end-user support.
Key Responsibilities:
Provide first and second-level IT support for desktops, laptops, and mobile devices (including iPhones).
Manage and maintain Active Directory (AD) accounts, permissions, and group policies.
Troubleshoot and resolve issues related to network connectivity, infrastructure applications, and system performance.
Coordinate with external vendors and manage service agreements to ensure timely resolution of technical issues.
Handle IT service requests and incidents through the companys ticketing system, ensuring SLA compliance.
Support end-users with hardware and software installations, updates, and troubleshooting.
Maintain IT security standards and ensure compliance with company policies.
Assist in IT asset management and inventory tracking.
Required Qualifications:
3–4 years of experience in IT support or a similar technical role.
Business-level proficiency in English and Japanese (reading, writing, speaking).
Strong technical knowledge in:
Network fundamentals (LAN/WAN, VPN)
Infrastructure and application support
Active Directory administration
Desktop and mobile device support (Windows, iOS)
Laptopand desktop kitting
Experience with vendor management and ticketing systems (e.g., Manage engine,ServiceNow, Jira).
Excellent problem-solving skills and ability to work independently.
Preferred Skills:
Knowledge of ERP, CRM ,AWS environment and cloud-based infrastructure.
Familiarity with ITIL processes and best practices.
Experience in supporting remote offices and distribution centers.
Strong documentation and reporting skills.
Benefits:
Opportunity to work in a bilingual environment with global exposure.
Professional development and skill enhancement opportunities.
Collaborative work culture with a focus on innovation and efficiency.
Work Location
Based at customer office in Hibiya, Tokyo
Once in a month to Hirai Distribution Center (Providing support to approximately 65–70 users across both locations)
Working hours:
9:00 AM – 5:30 PM (Monday to Friday)
No work-from-home option
Show more Show less
-
Tokyo Computacenter ￥1,200,000 - ￥1,500,000 per yearWe are seeking an experienced IT Support Specialist to provide comprehensive technical support across our Hibiya Main Office and Hirai Distribution Center.The ideal candidate will have strong troubleshooting skills, excellent communication abilities in both English and Japanese, ...
-
Tokyo ComputacenterWe are seeking an experienced IT Support Specialist to provide comprehensive technical support across our Hibiya Main Office and Hirai Distribution Center. · ...
-
Tokyo Total IT GlobalThe Desktop Support Engineer will provide day-to-day onsite and remote desktop support to end users across multiple client locations in Tokyo. · The engineer will collaborate closely with the Service Desk, supervisors, and managers to ensure consistent and high-quality IT support ...
-
Tokyo NEO Search Partners Inc.We are recruiting for this role for our client. The role is directly with them on a permanent basis. · The role involves leading business analysis for certain tools in the Japan office partnering closely with the Japan IT Business Partner and senior commercial leaders. ...
-
Tokyo Robert HalfWe are seeking Cybersecurity Senior Consultants to support growing client demand in Japan and across the APAC region.The role involves delivering security governance, privacy compliance, and IT risk management solutions for enterprise clients. · ...
-
Tokyo iSearchWe're hiring a Risk Consultant / Engineer to support Japan's advanced semiconductor manufacturing facilities on behalf of a global European P&C insurer with a long-established presence in Japan. · Are you a semiconductor engineer, process engineer, facilities engineer, or EHS pro ...
-
Tokyo Robert Half ￥10,800,000 per yearYou will play a critical role in supporting the commercial organization through high-quality data analysis, sales reporting, KPI monitoring, and forecasting. · ...
-
Tokyo WHR Global ConsultingDesign mechanical parts for dry etching equipment process chambers and related units. · ...
-
Tokyo ROYAL AGENT株式会社 ￥6,000,000 - ￥7,200,000 per yearA fast-growing AI engineering startup based in Tokyo is seeking an engineer who embeds into client organizations to deploy AI solutions and support AI projects end-to-end. · ...
-
Tokyo CognizantThis role involves providing technical support for desktop/laptop PCs, mobile phones, printers, monitors, server/network equipment in office and manufacturing environments. · ...
-
Tokyo ISF NET, Inc. 【Official】 ￥4,000,000 - ￥5,000,000+Bilingual IT Helpdesk Engineer (Based in Japan) · +Providing on-site support for hardware and software issues · Working at a help desk to assist users with IT-related inquiries · Servicing both Japanese and international users · ...
-
Tokyo Proclinical Staffing ￥460,000 - ￥780,000 per yearWe are looking for an experienced Life Sciences agency recruiter to join our team in Tokyo, providing exceptional talent to our Life Sciences partners across APAC. The ideal candidate will have a proven track record of achieving personal billing targets and experience in sourcing ...
-
Tokyo MicroPort NeuroScientificBuild the Future of Neurovascular Care in Japan MicroPort NeuroScientific APAC is seeking an exceptional Sales Manager to lead our neurovascular business expansion in Japan. · ...
-
Tokyo Unisys Full time￥2,658,800 - ￥3,980,160 per yearThis role involves providing full-range field engineering support to large clients. · It includes performing maintenance tasks, · installing products, · and resolving client problems. · ...
-
Tokyo Unisys ￥800,000 - ￥1,200,000 per yearProvides the full range of Field Engineering support for an assigned base of large / complex clients. Experience in BT Turret systems is added advantage. · ...
-
Tokyo Capgemini Full timeDeliver amilliondollartransitionprogramfromMainframetoOpen/CloudManageonsiteoffshoreteamtodelivertheprojectontimequalityandbudgetWorkwithclientcloselytoreresolveanyissuesSupportsalesteamforexploringthebusinessopportunitiesSupportpracticesimprovecapabilitiesandmethodologies · ...
-
Tokyo CapgeminiThis role involves delivering a million-dollar transition program from Mainframe to Open/Cloud. · ...
-
Database Engineer
2週間前
Tokyo TEKsystemsWe are looking for an experienced Database Engineer (5+ years experience) to join our client, Japan's leading e-commerce and technology company. This is an exciting opportunity to contribute to a globally recognized company at the forefront of digital transformation. · Analyze an ...
-
Executive Consultant
2ヶ月前
〒- 東京都 千代田区, Acacium Group ￥8,000,000 - ￥12,000,000 per yearWe are seeking an experienced Life Sciences agency recruiter to join our expanding team in Tokyo. The successful candidate will have a strong track record of achieving personal billing targets and building relationships with clients and candidates. · As a recruitment consultant, ...
-
Lead Engineer
3週間前
Tokyo コグニザント Cognizant ￥10,000,000 - ￥20,000,000 per yearWe are seeking a highly experienced and bilingual Lead Engineer to drive the delivery of Industrial IoT (IIoT) and Industry 4.0 solutions across manufacturing and energy sectors. · 12+ years of experience in Industrial Automation, Manufacturing Operations Management, Digital Manu ...
-
Tokyo RakutenThe company is Rakuten Mobile, a telecommunications industry leader. · In the essential telecommunications industry, we offer innovative satellite communication and DX solutions crucial for solving societal challenges. Through such social contributions, you can enhance both your ...
