IT Support Engineer Computacenter Renewable Energy Client Tokyo

2週間前

Tokyo, Japan Computacenter Jobs in Asia


Computacenter is seeking a skilled and motivated IT Support Engineer to join our onsite role at our Renewable energy client. The ideal candidate will have at least 4 years of experience in desktop support.

Key Responsibilities:

  • Work closely with business stakeholders and overseas IT teams to provide IT services
  • Provide End User Support
  • Design, deploy, monitor, troubleshoot and improve IT Infrastructure (especially Desktop PC, IP Phones)
  • IT Asset management
  • Reporting
  • Creating documentation (aimed at End-Users & aimed at IT)
  • PC/Monitor setup for new joiners
  • Desktop Support of PCs/Laptops/Tablets/Corporate mobile phones
  • Rack and stack of network equipment (as needed)
  • Basic configuration/troubleshooting of network equipment (Smart Hands support)
  • Obtaining quotations for IT equipment including peripherals
  • IT Equipment Disposal
  • Communication Tools support including Video conferencing support, IP Phones
  • Monthly system health check
  • Maintenance of Server room environment
  • Support for Office Move/Extensions
  • Planned or Emergency Onsite assistance
  • Install new, dispose old, and configures operating systems (Windows, IOS), software applications (Microsoft Office), utilities and service packs based on end user needs.
  • Perform software and hardware upgrades, routine maintenance, and monitoring. This include both client equipment like desktop, laptop, mobile devices if any
  • Tests new software operating systems, upgrades and applications prior to implementing into production
  • May train users in use of equipment and software.
  • May participate in projects as a project team member.
  • Update ticketing system in a timely manner.

Requirements:

  • Minimum of 4 years of experience in desktop support and network support.
  • Experience working with an incident ticketing management system.
  • Bilingual proficiency in English and Japanese (business level, JLPT N2 or higher).
  • Strong technical skills and knowledge of desktop support processes and Infra side too.

Preferred Qualifications:

  • Excellent problem-solving skills with the ability to work independently.
  • Experience working with overseas IT teams.
  • Strong communication and interpersonal skills.
  • Ability to thrive in a fast-paced and dynamic environment.
  • IT certifications such as CompTIA A+, CCNA are a plus.

Work Location:


Based out of at our client location which is in central Tokyo.

Language Skills:

Must be bilingual with minimum JLPT N2 level reading/writing/speaking skills.


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