Key Acountabilities :
Responsible for delivering an exceptional level of onsite IT Support service to our hotels participating in the cluster services.
Maintain, manage and support participating hotel admin/back of house infrastructure
Patch and maintain infrastructure as needed
Receiving and owning escalations from cluster hotels.
Ensuring that any incidents are resolved as quickly as possible.
Driving improvements in customer satisfaction.
New hotel opening activities as needed
Work with hotel and Manager, Technology Management Services for CAPEX planning for assigned hotels .
Required Education, Experience, Technical Skills and Knowledge Required Education, Experience, Technical Skills and Knowledge
Microsoft and / or Cisco qualifications essential.
ITIL Foundation V3 Certification minimum
3+ plus years working in technical support, preferably in a hospitality arena.
2+ years' experience of working within an ITIL environment.
Strong knowledge of Hotel Systems (PMS, POS, B/O, Revenue Systems, S&C, etc)
Subject Matter Expert technical ability in three of the following areas and a strong understanding in the others:
Email and Internet based technologies
Security and Patch Management
Microsoft client technologies
Microsoft server technologies
Cisco networking technologies
IP technical knowledge
Voice (Analogue & IPT) systems
Experience of using typical Service Management tools
Experience of using remote control software and AD management
Good communications and analytical skills
Self starter
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale.
With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons.
You'll experience our unique culture and brilliant colleagues who will support and inspire you.With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there's Room for You at IHG.
Over recent years, we've transformed our company.We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity.
That's why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively.
We recognise that every role is different, that's why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.
IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws.
We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button.
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