Working alongside a wonderful team at The Peninsula Tokyo, we are seeking a Guest Relations Executive to achieve the company's objectives and create a memorable guest experience
※As this position includes certain front desk responsibilities, such as check-in and check-out, you may initially be assigned to front desk operations as part of your career development.
Work for a highly prestigious hotel in Guest Relations Team.
Staff at The Peninsula Tokyo are talented, highly motivated, dedicated to excellence and have an aptitude for languages.
Key Accountabilities
- Actively engage with guests and provide personalized service using the Peninsula Service Principles to all arrival, in-house, and departing VIPs / other guests
- Greet and escort guests for in room check in for VIP & car booking arrivals with accuracy
- Maintain thorough knowledge of hotel offerings, including hotel's policies and procedures
- Execute profile maintenance in accordance with company data standards, including updating and merging of existing guest profiles
- Coordinate with hotel departments in matters regarding input, sharing, and retrieval of guest related data and information.
General Requirements
- Comprehensive understanding of hotel operations, systems, technology, and VIP service. Strong verbal and written communication skills. High attention to detail. Ability to multitask and manage time efficiently.
- 2+ years of experience (Preferably Guest Relations / Front Desk background)
- Diploma or University Degree
- Knowledge in hotel Property Management System (PMS) and Microsoft office
- Cultural sensitivity and high emotional intelligence. Discretion and confidentiality in guest matters. Ability to communicate effectively. Flexibility in working various shifts, including evenings, weekends, and holidays.
We are delighted to receive your resume for further consideration.
-
The Peninsula Tokyo The Hongkong and Shanghai HotelsWe are seeking a Guest Relations Executive to create a memorable guest experience at The Peninsula Tokyo. · Actively engage with guests and provide personalized service using the Peninsula Service Principles. · Greet and escort guests for in room check in for VIP & car booking ar ...
-
Tokyo Marriott Full timeOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. · ...
-
Chiyoda HSH Full timeThe Peninsula Hotels operates twelve world-class luxury hotels. We are seeking an experienced Guest Relations Manager to join our team.We are currently seeking an experienced Guest Relations Manager to join our vibrant and diverse team. · ...
-
〒- 東京都 港区, Hyatt Vacation Ownership ￥2,000,000 - ￥4,200,000 per yearThe Guest Relations Officer will report to the Sales Manager and work at the Sales Gallery. They will receive guests arriving to attend sales previews, check-in guests, provide customer service, confirm guest attendance, distribute gifts, create reports on effective cost measures ...
-
Meguro Four Seasons Hotels and ResortsWe are looking for a Guest Relations Manager to join our team at Four Seasons Hotel Kyoto. As a member of the Rooms Division, you will work across disciplines to deliver an exceptional experience for our guests. · Manages the staff at the Front Desk. · Assures that all financial ...
-
Meguro Four Seasons Hotels and Resorts+ Manage daily front desk operations including checking in guests and responding to inquiries. + Conduct performance evaluations and discipline staff when necessary. + Utilize Golden appropriately for maximum guest recognition/satisfaction · + Ensure all financial and credit proc ...
-
Tokyo Four Seasons Hotels and Resorts ￥4,000,000 - ￥6,500,000 per yearWe are seeking a Guest Relations Manager at Four Seasons Hotel Tokyo at Marunouchi who will maintain harmonious and professional relationships with all departments and guests. · Maintain harmonious and professional relationship with all departments · Comply with and enforce Four ...
-
Meguro Four Seasons Hotels and ResortsThe Guest Relations Manager manages the staff at the Front Desk, interviews, trains, and schedules staff. Conducts performance evaluations and disciplines staff when needed. · ...
-
Tokyo Four Seasons Hotels and ResortsWelcoming and greeting guest warmly to ensure great spa experience.We provide assistance to guests about retail merchandise. · ...
-
Chiyoda Four Seasons Hotels and Resorts Full timeWe are looking for a Spa Guest Relations Officer to join our team at Four Seasons Hotel Tokyo at Marunouchi. As a member of our spa team, you will be responsible for providing exceptional guest experiences and ensuring that our guests feel comfortable and have a great spa experie ...
-
Tokyo - Marunouchi Four SeasonsWelcoming and greeting guest warmly at Four Seasons Hotel Tokyo at Marunouchi by following Four Seasons standards and operational procedures. · ...
-
Tokyo Four Seasons Hotels and ResortsAbout Four Seasons Four Seasons is powered by our people We are a collective of individuals who crave to become better to push ourselves to new heights and to treat each other as we wish to be treated in return Our team members around the world create amazing experiences for our ...
-
JP-Tokyo Philip Morris InternationalWe're totally transforming our business and building our future on smoke-free products with the power to improve the lives of a billion smokers worldwide. · Taking the lead on managing fiscal and regulatory projects based on a holistic engagement strategy to streamline stakeholde ...
-
Tokyo Hyatt HouseYou will be responsible to provide an excellent and consistent level of service to your customers. · ...
-
.png?1714733948)
Housekeeping Manager
1ヶ月前
Tokyo Soho House & CoTo undertake responsibility for maintaining the standards of cleanliness within the House. · ...
-
Tokyo Mandarin OrientalMandarin Oriental Tokyo seeks Guest Experience Coordinator for its Rooms Division team. · The successful candidate will support company philosophy through daily use of Pillars of Legendary Quality Experiences to ensure Guest Satisfaction. · Responsible for grooming and appearance ...
-
Housekeeping Manager
1ヶ月前
Tokyo myGwork - LGBTQ+ Business CommunityThis role involves maintaining cleanliness standards within Soho House while leading a team to meet member guest expectations. · To oversee cleanliness levels are maintained throughout the Housekeeping Department. · To manage the hotel uniforms implementation process ensuring con ...
-
Housekeeping Manager
3週間前
Tokyo Soho House & CoTo undertake responsibility for maintaining the standards of cleanliness within the House... · ...
-
Tokyo Princess Cruises ￥2,500,000 - ￥5,000,000 per yearWe are seeking an experienced Bartender to join our team on board Princess Cruises ships. As a Bartender, you will play a crucial role in delivering exceptional guest experiences by providing friendly, attentive and authentic service. · ...
-
Tokyo Okada ManilaThis role is responsible for performing extraordinary service experience to VIP Player from Japan Region and also acts as single information point to assist Japan VIP Player in conveying and solving any VIP Player complaints, concerns and inquiries. · Maintains professional worki ...
-
Tokyo Okada Manila ￥2,000,000 - ￥2,800,000 per yearThis role is responsible for performing extraordinary service experience to VIP Player from Japan Region and also acts as single information point to assist Japan VIP Player in conveying and solving any VIP Player complaints, concerns and inquiries. · ...
