Working alongside a wonderful team at The Peninsula Tokyo, we are seeking a Guest Relations Executive to achieve the company's objectives and create a memorable guest experience
※As this position includes certain front desk responsibilities, such as check-in and check-out, you may initially be assigned to front desk operations as part of your career development.
Work for a highly prestigious hotel in Guest Relations Team.
Staff at The Peninsula Tokyo are talented, highly motivated, dedicated to excellence and have an aptitude for languages.
Key Accountabilities
- Actively engage with guests and provide personalized service using the Peninsula Service Principles to all arrival, in-house, and departing VIPs / other guests
- Greet and escort guests for in room check in for VIP & car booking arrivals with accuracy
- Maintain thorough knowledge of hotel offerings, including hotel's policies and procedures
- Execute profile maintenance in accordance with company data standards, including updating and merging of existing guest profiles
- Coordinate with hotel departments in matters regarding input, sharing, and retrieval of guest related data and information.
General Requirements
- Comprehensive understanding of hotel operations, systems, technology, and VIP service. Strong verbal and written communication skills. High attention to detail. Ability to multitask and manage time efficiently.
- 2+ years of experience (Preferably Guest Relations / Front Desk background)
- Diploma or University Degree
- Knowledge in hotel Property Management System (PMS) and Microsoft office
- Cultural sensitivity and high emotional intelligence. Discretion and confidentiality in guest matters. Ability to communicate effectively. Flexibility in working various shifts, including evenings, weekends, and holidays.
We are delighted to receive your resume for further consideration.
-
The Peninsula Tokyo The Hongkong and Shanghai Hotels ￥840,000 - ￥1,440,000 per yearWorking alongside a wonderful team at The Peninsula Tokyo to achieve the company's objectives and create a memorable guest experience. · ...
-
Guest Relations
1ヶ月前
Tokyo Careers at Marriott Full time￥2,000,000 - ￥3,000,000 per yearOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. · Processing operational needs · Addressing guest requests · Completing reports · Sharing the highlights of the local area · ...
-
Tokyo The Peninsula Hotels ￥900,000 - ￥1,200,000 per yearThe Peninsula Hotels is seeking an experienced Guest Relations Manager to join their vibrant and diverse team. As a Guest Relations Manager, you will maintain a visible presence in hotel areas, actively engage with guests and provide personalized service using the Peninsula Servi ...
-
Chiyoda HSH Full time￥3,514,200 - ￥4,076,400 per yearThe Peninsula Tokyo is seeking an experienced Guest Relations Manager to join its vibrant and diverse team. This position involves interacting with and overseeing the preparation of VIP guests from both local and international. ...
-
Tokyo Four Seasons Hotels and Resorts ￥4,000,000 - ￥6,000,000 per yearThe Guest Relations Manager is responsible for maintaining harmonious and professional relationships with all departments, ensuring that all financial and credit procedures are followed, and resolving customer glitches from all areas of the hotel. The ideal candidate will have a ...
-
Tokyo Four Seasons Hotels and Resorts ￥3,680,000 - ￥10,000,000 per yearWe are seeking a Guest Relations Officer to join our team at Four Seasons Hotel Tokyo at Marunouchi.This individual will be responsible for ensuring our guests have a seamless experience from check-in to departure. · ...
-
Guest Relations Manager
15時間前
Tokyo - Marunouchi Four Seasons+ Four Seasons is powered by our people. We are a collective of individuals who crave to become better... · + Discover a true boutique experience at Four Seasons Hotel Tokyo at Marunouchi. · We seek an organised Guest Relations Manager with excellent communication skills... · ...
-
Chiyoda Four Seasons Hotels and Resorts Full time￥1,050,000 - ￥1,380,000 per yearWe are seeking a Guest Relations Manager to join our team at Four Seasons Hotel Tokyo at Marunouchi. The ideal candidate will have a passion for delivering exceptional guest experiences and possess excellent communication skills. · ...
-
Tokyo - Marunouchi Four Seasons ￥2,500,000 - ￥4,500,000 per yearWe are looking for a Guest Relations Officer who will ensure our guests are well looked after from the start. This high profile department carries a special responsibility. · ...
-
Chiyoda Four Seasons Hotels and Resorts Full time￥2,500,000 - ￥5,000,000 per yearWe are seeking an experienced Guest Relations Officer to join our team at Four Seasons Hotel Tokyo at Marunouchi. · Maintain harmonious relationships with co-workers supervisors and all departmentsPerform smooth check-in check-out process based on benchmark standardsHandle guest ...
-
〒- 東京都 港区, Hyatt Vacation Ownership ￥2,000,000 - ￥4,200,000 per yearThe Guest Relations Officer will report to the Sales Manager and work at the Sales Gallery. They will receive guests arriving to attend sales previews, check-in guests, provide customer service, confirm guest attendance, distribute gifts, create reports on effective cost measures ...
-
Tokyo Four Seasons Hotels and Resorts ￥3,000,000 - ￥6,000,000 per yearWe are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to ...
-
Tokyo The Peninsula Hotels $90,000 - $120,000 per yearWe are currently seeking an experienced Guest Relations Manager to join our vibrant and diverse team. · Maintain a visible presence in hotel areas, actively engage with guests and provide personalized service using the Peninsula Service Principles to all arrival, in-house, and de ...
-
Tokyo Philip Morris International ￥120,000 - ￥240,000 per yearTake the lead on managing the fiscal and regulatory projects based on the holistic engagement strategy to streamline key stakeholders towards the common goal, which enables PMJ/PMI to achieve our regulatory and fiscal objectives. · Support engagement with key stakeholders, includ ...
-
Tokyo Four Seasons Hotels and Resorts ￥4,000,000 - ￥6,500,000 per yearWe are seeking a skilled Guest Relations Manager to join our team at Four Seasons Hotel Tokyo at Marunouchi. As a key member of our front office team, · you will be responsible for delivering exceptional guest experiences through proactive communication, · efficient problem-solvi ...
-
Tokyo Four Seasons Hotels and Resorts ￥3,000,000 - ￥5,000,000 per yearWe are looking for an experienced Guest Relations Officer to join our team at Four Seasons Hotel Tokyo at Marunouchi. · Maintain harmonious relationships between colleagues. · Assist guests throughout their stay by providing exceptional service. · Process payments efficiently whi ...
-
Tokyo Four Seasons Hotels and Resorts ￥2,500,000 - ￥5,000,000 per yearAs a Guest Relations Supervisor at Four Seasons Hotel Tokyo at Marunouchi, you will be responsible for ensuring exceptional guest experiences through a commitment to luxury with genuine heart. You will work with a team to create amazing experiences for guests, residents, and part ...
-
Meguro Four Seasons Hotels and ResortsWe are looking for a Guest Relations Manager to join our team at Four Seasons Hotel Kyoto. As a member of the Rooms Division, you will work across disciplines to deliver an exceptional experience for our guests. · Manages the staff at the Front Desk. · Assures that all financial ...
-
Meguro Four Seasons Hotels and ResortsThe Guest Relations Manager manages the staff at the Front Desk, interviews, trains, and schedules staff. Conducts performance evaluations and disciplines staff when needed. · ...
-
Tokyo Four Seasons Hotels and Resorts ￥2,500,000 - ￥5,000,000 per yearWe are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions th ...
-
JP-Tokyo Philip Morris InternationalWe've chosen to do something incredible. We're totally transforming our business and building our future on smoke-free products with the power to improve the lives of a billion smokers worldwide. · We'll empower you to take risks, experiment and explore · You'll feel like you bel ...
