JOB SUMMARY
Reporting to the Sales Manager, the incumbent will work at the Sales Gallery and receive guests arriving to attend the sales preview. He / She will also be responsible for guest check-in, customer service, guest confirmation, gift distribution, reporting, ensuring that effective costs measures are maintained as well as administrative duties.
JOB SPECIFIC TASKS
- Promote good working relationships between the Sales Gallery and all other departments, ensuring clear lines of communication are maintained.
- Lead by example by maintaining high standards and professional leadership, inspire, motivate and be an active hands-on participant.
- Assist the Sales Manager in the overall efficient operation of the Sales Gallery as well as generation of reports.
- Respond to and manage in a timely manner any guest concerns or complaints in conjunction with any relevant departments i.e. Marketing, Customer Delivery.
- Ensure all guests are greeted and registered in a timely manner, and that all gallery administrative support associates provide the highest level of guest service in their interaction with tour guests at all times.
- Ensure that all cash operation accounts are regularly checked and audited and any discrepancies are immediately reported to the Finance department and Sales Manager.
- Ensure that Sales Gallery facilities, property and assets are maintained to a high standard at all times.
- Manage vouchers' count and inventories.
- Managing inventories and ordering and invoices of items in Gallery.
- Closing of manifest in OTM.
- In charge of line order.
Completing reports required for sales operations.
Perform other duties as requested.
CANDIDATE PROFILE
Preferred Education and Experience
- Bachelor's degree holder preferred and/or minimum of two (2) years of related experience (e.g. Assistant, Administration).
- Experience working as a team assistant/coordinator for sales/marketing team in a small to medium companies.
- Experience working in multinational companies and using English in business occasion.
Required Qualifications
- Proficiency in communicating, reading and writing in Japanese and English.
- Proficiency in the use of IT skills (e.g. Outlook, Teams, Excel, PowerPoint, and Word).
- Ability to manage multiple priorities and be a self-starter.
- Excellent time management, organizing skills and attention to details.
Willing To:
- Work closely with PD, DOS and DOM.
- Liaise with Sales, Marketing, HR, and other relevant departments.
- Provide translation services.
- Occasionally dealing with customer enquiries, vendors, partners, or other relevant contacts.
- Support M&S management on projects and ad hoc tasks.
- Be flexible work schedule depends on business needs (e.g. visitor visit).
職務概要 (JOB SUMMARY)
セールスマネージャーの直属の下、セールスギャラリーにて勤務し、セールスプレビューに来場するゲストの受付を担当します。加えて、ゲストのチェックイン、カスタマーサービス、来場確認、ギフト配布、レポート作成、コスト管理の徹底、ならびに各種事務業務を担います。
職務内容 (JOB SPECIFIC TASKS)
- セールスギャラリーと他部門との良好な関係を促進し、明確なコミュニケーションラインを維持する。
- 高い基準とプロフェッショナルなリーダーシップを維持し、模範を示し、チームを鼓舞・動機付けし、積極的に業務に参加する。
- セールスマネージャーを補佐し、セールスギャラリーの効率的な運営およびレポート作成を支援する。
- マーケティング、カスタマーデリバリーなど関連部門と連携し、ゲストからの懸念や苦情に迅速に対応・管理する。
すべてのゲストが迅速に迎え入れられ、登録されるようにし、ギャラリーの事務サポート担当者が常に最高水準のサービスを提供することを確保する。
- 現金取引口座を定期的に確認・監査し、不一致があれば直ちに財務部門およびセールスマネージャーに報告する。
- セールスギャラリーの施設、資産を常に高水準で維持する。
- バウチャーのカウントおよび在庫管理を行う。
- ギャラリー内の在庫管理、発注、請求書処理を行う。
- OTMにおけるマニフェストのクローズ業務を行う。
- ラインオーダーを担当する。
- 営業業務に必要なレポートを作成する。
- その他、必要に応じて指示された業務を遂行する。
応募者プロフィール (CANDIDATE PROFILE)
望ましい学歴・経験
- 学士号取得者が望ましい、または関連業務(アシスタント、事務職など)で2年以上の経験。
- 中小規模企業における営業/マーケティングチームのアシスタント/コーディネーター経験。
- 多国籍企業での勤務経験およびビジネス場面での英語使用経験。
必須資格
- 日本語および英語でのコミュニケーション、読解、文書作成能力。
- ITスキル(Outlook、Teams、Excel、PowerPoint、Word)の習熟。
- 複数の業務を管理できる能力、自発的に業務を進める姿勢。
- 優れたタイムマネジメント、整理能力、細部への注意力。
求める姿勢
- PD、DOS、DOMと密接に連携して業務を行う。
- 営業、マーケティング、人事、その他関連部門と連携する。
- 翻訳業務を提供する。
- 顧客からの問い合わせ、ベンダー、パートナー、その他関係者への対応を行う場合がある。
- M&Sマネジメントのプロジェクトや臨時業務をサポートする。
- ビジネスニーズ(例:来訪者対応)に応じて柔軟な勤務スケジュールに対応する。
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
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