本ポジションは、活気ある Shared ITチーム の一員として、金融、製薬、製造業など幅広い業界に対して重要なITサービスを提供します。
デスクトップサポートの経験が 2年以上 あり、東京近郊の複数拠点への出張が発生するため、柔軟性と適応力が求められます。
主な業務内容
既定の手順やベストプラクティスに基づき、ハードウェアおよびソフトウェアの問題をトラブルシューティングし、L1およびL2レベルのデスクトップサポートを提供
複雑な問題を必要に応じてL3サポートチームへエスカレーション
デスクトップ/ノートPC、周辺機器、および関連ソフトウェアのインストール、設定、保守
ワークステーション、バーコードリーダー、ラベルプリンター、ネットワーク機器などのハードウェアセットアップに関するオンサイト技術サポートの提供
電話システム関連の問題を監視・トラブルシューティング
チケット管理システムを使用し、サポート依頼の迅速な対応および記録・報告の正確な管理
IT資産管理および各種ITプロジェクトの支援
追加業務
顧客のグローバルITチームと連携し、インシデント対応を実施
外部ベンダーとの調整(スケジュール管理、見積依頼、請求処理など)
ITプロセスや手順に関するドキュメントの作成・更新
作業報告書の作成および期限内提出
東京エリアを中心とした各拠点への出張対応(定期的・臨時ベース)
応募条件
デスクトップサポート業務の実務経験 2年以上
インシデントチケット管理システムの使用経験
複数の勤務地への定期的な出張が可能であること
英語および日本語のビジネスレベル(JLPT N2以上)
デスクトップサポートに関する高い技術知識と実務スキル
歓迎スキル・経験
優れた問題解決能力と自主的に業務を進めるスキル
海外ITチームとの業務経験
高いコミュニケーション力・対人スキル
変化の早い環境で柔軟に対応できる能力
CompTIA A+、CCNA などのIT関連資格保有者は歓迎
勤務地
本ポジションは 東京都港区三田のComputacenterオフィス に常駐し、
東京およびその他エリアのクライアントサイトへの出張が発生します。
語学力
日本語:JLPT N2以上(読み・書き・会話においてビジネスレベル)
英語:読み・書き・会話いずれもビジネスレベル
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