Dealing Desktop Support Position

Mitsubishi UFJ Financial Group (MUFG) is a leading global financial institution with 160,000 colleagues worldwide. We strive to make a difference for every client, organization, and community we serve.

We are seeking a Dealing Desktop Support Specialist to join our team. The ideal candidate will have strong technical skills and experience in providing end-user support in a dealing room environment.

Responsibilities:

• Contribute to the overall success of the Dealing Room Support team by ensuring specific individual goals, plans, and initiatives are executed/delivered in support of the team's business strategies and objectives.
• Provide first and second-level technical system support to all production systems used by users.
• Manage and maintain the currency of all issues in a manner that provides high-quality support services to its users.
• Manage and provide technical support on any trading and market system, including Refinitiv/Thomson Reuters, Bloomberg, EBS, etc.
• Manage and responsible for Refinitiv market data access and Bloomberg SID reporting for users billing, etc.
• Manage and responsible for trading phone and voice recording system, etc.
• Manage and responsible for System asset ledger related to treasury system and system access.
• Liaise with second and third-level support when applicable and provide recommendations to management with regards to resolution.
• Provide effective day-to-day end-user technical support to all trade floor users on production systems, including PCs, printers, applications, and trading phone systems.
• Perform PC refresh, plan, and deploy for new hires, installation of equipment, PC moves service requests within SLA, and ensure assets tracking is updated.
• Record and maintain assets inventory system.
• Must accurately record and update ticket in ITSM system.
• Prepare and update technical documentation.
• Determine the best solution based on the issue and details provided by users.
• Identify and escalate business and technical challenges.
• Communicate with other technical teams, clients, and managers in a professional manner as situations arise, and at regular intervals ensuring that all parties involved are kept up to date at all times.

Requirements:

• Minimum 3 years' experienced and skilled working with Wintel desktops/laptop/Thin client/Virtual Desktop/Corporate Mobile phone.
• Experience in 1st level support in the end-user environment.
• Experience in TCP/IP networking knowledge and troubleshooting skills.
• Experienced and skilled working with Microsoft Office, M365, Outlook, Teams.
• Experienced and skilled working with Trading Phone and recording System.
• Experienced in Market data systems: Bloomberg, Thomson Reuters Eikon.
• Experienced in Trading systems: Thomson Reuters FX Trading, EBS, etc.
• Microsoft Office: Advanced of Word, Excel, Access, and PowerPoint.
• Good technical working knowledge of Windows Servers and SQL Server.
• General understanding of financial markets and products is an added advantage.
• Experience working within financial services being desirable.
• Experience in first and second level of supporting and managing dealing room applications, system, and infrastructure.
• Experience in Trading Phone systems: IPC Unigy, voice recorders, Turrets, Omni soft Turrets.
• Excellent leadership skill.
• Experience in leading and managing a team of System Administrators.
• Excellent communications skills (written and verbal), and able to manage key stakeholders.
• Excellent organization skills and ability to manage multiple complex initiatives.
• Ability to prioritize and multi-task in a fast-paced/demanding environment.
• Strong analytical and problem-solving.
• Strong interpersonal/relationship-building skills and customer service values/practices.
• Ability to create technical documentation.
• Willingness to accept additional responsibilities.

MUFG Bank Ltd & MUFG Securities Asia Limited (collectively referred to as 'MUFG') is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organisational fit, regardless of race, religion or gender.