Tokyo Oxford University Press ¥2,500,000 - ¥4,000,000 per year
About the Role

We are looking for a talented Customer Services Assistant to join our Customer Services Team who will be responsible for serving for all types of customers such as trade customers, schools, teachers and end-users by answering the enquiries, handling the orders and promoting actively with using wide knowledge of OUP products.


Key Responsibilities:

  • Customer Care/Consulting

Take care of incoming emails and phone calls from customers which means answering enquiries, often include consulting regarding textbook selection and digital support.

This includes customers who use OUPJ e-commerce site and schools which open the direct account with OUP.

  • Support Sales Team
As a member of the group directly receiving customer enquiries, liaise with Sales Team to support the customers.

  • Trade accounts maintenance
Supporting trade accounts by answering the enquiries, handling the orders and providing promotional materials.
This includes visiting the customers.
Trade accounts maintenance may occasionally require overnight domestic travel.

  • Liaise with Internaional Education and Academic department staff
The focused subject is not only ELT titles but also international education and academic products as well. Therefore, this position is needed to work very closely with these divisions.

  • Event attendance

Plan and attend CS/Trade oriented events covering all the subjects such as an academic conference and storytelling at bookstore online and physically.

Staff other major events organized by other department as required.
Domestic travel on some weekends (mostly overnight travel) may be required.

  • Committees
Active participation in cross divisional committees and other special projects.
About You

Essential:
Bachelor's degree or above
Native in Japanese and business level English or higher

Interested not only in English language education but also broad area of education and academic studies that OUP covers, and in publishing industry itself.

Excellent understanding on Japanese commercial customs
Well-motivated to meet with new people
Act proactively and work independently with a desire to learn wide subject across all OUP products.
Have a problem-solving mentality and actively seek challenges
Proficient in MS Office
Good at multitask ways of working.
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