Tokyo 株式会社タイミー ¥7,000,000 - ¥9,000,000
【仕事内容】

【職務概要】

本ポジションのミッションは下記のとおりです。

(1)オペレーション部が必要とするオペレーター像を明確にし、求めているレベルのオペレーターを育成できるよう研修カリキュラムを構築

(2)トレーニングのプロフェッショナルとしてメンバーの声やデータを分析し、メンバーのスキル向上や研修資料のブラッシュアップ

(3)オペレーション管理者との密な連携を行い、オペレーション管理者がスムーズかつ効果的にメンバーの育成をできるような仕組み作り

【職務詳細】

<仕組み構築>

・研修カリキュラム/プログラムの作成および改善

・座学研修/OJT実施方法の改善、仕組み再構築

・複数の研修が安定して運用できる仕組みの構築

<運用と改善>

・オペレーター(アルバイトスタッフ)研修の実施

・OJTなど研修後のサポート ・受講者のパフォーマンス管理、改善

・研修スケジュールの管理および改善

・各種プロジェクトのハンドリングおよび他部署との連携

☆人の成長に関わる分野であるため、スキルを伸ばすことによって将来的にCS組織のマネジメントにも応用することができます

【業務内容変更の範囲】

同社業務全般

【求める人材】

【必須】

・事業会社のカスタマーサポート部門もしくは研修会社にて研修カリキュラム/プログラムの立案、作成のご経験がある方

・「人の育成、成長」に対して熱い想いがある方

※組織コンサルタント経験がある方、人事部門での研修担当のご経験がある方も大歓迎です

【尚可】

・toB, toC両方のCS/コールセンターのご経験

・対複数名のオペレーター向けの研修、OJTの経験、研修担当やメンバー育成のご経験

・事業会社でカスタマーサポート組織の研修担当を担われていたご経験

・チームマネジメントの経験

【給与】

年収:700万~900万程度

月給制:月額500000円

給与:■経験、スキル、年齢を考慮の上、同社規定により優遇

賞与:年2回

昇給:人事考課年3回

【勤務地】

東京都港区東新橋1丁目5-2汐留シティセンター35階

JR各線「新橋」駅徒歩3分、都営大江戸線「汐留」駅徒歩1分

勤務地変更の範囲:勤務地からの変更はなし

【勤務時間】

10:00~19:00(シフト制)

【雇用・契約形態】

契約期間:無期

試用期間:有(3ヶ月(条件変更無し))

【待遇・福利厚生】

通勤手当、従業員持株会、書籍購入、セミナー費用補助、部活動、チームビルディング(チームのコミュニケーションの活性化に向け、一定の予算を好きに利用できる)、結婚祝い金

喫煙情報:屋内原則禁煙(喫煙室あり)

【休日・休暇】

【年間休日120日】週休2日制/年次有給休暇/慶弔休暇/リラックス休暇(年5日)/年末年始休暇/ゴールデンウィーク休暇/産前産後休暇
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