【職務概要】
本ポジションのミッションは下記のとおりです。
(1)オペレーション部が必要とするオペレーター像を明確にし、求めているレベルのオペレーターを育成できるよう研修カリキュラムを構築
(2)トレーニングのプロフェッショナルとしてメンバーの声やデータを分析し、メンバーのスキル向上や研修資料のブラッシュアップ
(3)オペレーション管理者との密な連携を行い、オペレーション管理者がスムーズかつ効果的にメンバーの育成をできるような仕組み作り
【職務詳細】
<仕組み構築>
・研修カリキュラム/プログラムの作成および改善
・座学研修/OJT実施方法の改善、仕組み再構築
・複数の研修が安定して運用できる仕組みの構築
<運用と改善>
・オペレーター(アルバイトスタッフ)研修の実施
・OJTなど研修後のサポート ・受講者のパフォーマンス管理、改善
・研修スケジュールの管理および改善
・各種プロジェクトのハンドリングおよび他部署との連携
☆人の成長に関わる分野であるため、スキルを伸ばすことによって将来的にCS組織のマネジメントにも応用することができます
【業務内容変更の範囲】
同社業務全般
【求める人材】
【必須】
・事業会社のカスタマーサポート部門もしくは研修会社にて研修カリキュラム/プログラムの立案、作成のご経験がある方
・「人の育成、成長」に対して熱い想いがある方
※組織コンサルタント経験がある方、人事部門での研修担当のご経験がある方も大歓迎です
【尚可】
・toB, toC両方のCS/コールセンターのご経験
・対複数名のオペレーター向けの研修、OJTの経験、研修担当やメンバー育成のご経験
・事業会社でカスタマーサポート組織の研修担当を担われていたご経験
・チームマネジメントの経験
【給与】
年収:700万~900万程度
月給制:月額500000円
給与:■経験、スキル、年齢を考慮の上、同社規定により優遇
賞与:年2回
昇給:人事考課年3回
【勤務地】
東京都港区東新橋1丁目5-2汐留シティセンター35階
JR各線「新橋」駅徒歩3分、都営大江戸線「汐留」駅徒歩1分
勤務地変更の範囲:勤務地からの変更はなし
【勤務時間】
10:00~19:00(シフト制)
【雇用・契約形態】
契約期間:無期
試用期間:有(3ヶ月(条件変更無し))
【待遇・福利厚生】
通勤手当、従業員持株会、書籍購入、セミナー費用補助、部活動、チームビルディング(チームのコミュニケーションの活性化に向け、一定の予算を好きに利用できる)、結婚祝い金
喫煙情報:屋内原則禁煙(喫煙室あり)
【休日・休暇】
【年間休日120日】週休2日制/年次有給休暇/慶弔休暇/リラックス休暇(年5日)/年末年始休暇/ゴールデンウィーク休暇/産前産後休暇
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