Summary
グランド ハイアット 東京 宿泊部における研修担当者(宿泊部トレーナー)として以下の業務をお任せ致します
・豊富な経験と深い理解を持ち、効果的な研修プログラムの設計・実施・評価を行う
・ハウスキーピング、フロントデスク、ベルサービス、グランドクラブなど、宿泊部門のオペレーションに
精通し、各部門のニーズに合わせた研修を行う
・研修を通じてサービス品質と業務の一貫性を高め、顧客満足度スコアの向上を目指す
・研修活動の強化とスタッフ知識の向上により、生産性を高め、部門の財務目標をサポートする
・宿泊部門全体の研修及び人材育成を統括し、継続的な学習と成長を促す組織文化を推進する
Strong experience and understanding the role of training manager
Stong knowleage of Rooms department such Housekeeping, Front Desk, Front Service, Grand Club, etc.
Responsible for driving customer satisfaction score through training
Responsbile for achieving departmental financial goals by enforcing training activities and staff knowledge
Responsible for Rooms Divisiton training and people development
Able to assist the Division on during busy period
Qualifications
・ビジネス会話レベルの英語力
・基本的なPCスキル(タイピング、メール、Microsoft Word、Excel)
・協調性・コミュニケーション能力
・広い視野・ホスピタリティマインド
・リーダーシップスキル
Business level English
Microsoft Word、excel /Basic PC skills (typing, emails, Microsoft word , excel)
Good team worker with communication still
A broader perspective and hospitality minded
Leadership skill
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