We are seeking a detail-oriented and proactive App Feedback Coordinator to monitor and analyze user feedback and comments in the Android and iOS markets for our mobile application. The ideal candidate will be fluent in Japanese and possess strong analytical skills to gather insights and communicate customer issues effectively to the development team
Roles and Responsibilities:
- Monitor and analyze user feedback and comments on the Android and iOS app stores, focusing on customer experience and satisfaction
- Collect, categorize, and log user feedback, identifying common themes and issues that arise from customer interactions
- Collaborate with the development team to relay customer insights and provide actionable feedback for app improvements
- Prepare regular reports summarizing user feedback trends, issues, and suggestions for enhancement
- Facilitate communication between users and the development team to ensure timely resolution of customer concerns
- Stay updated on industry trends and competitor applications to provide context for user feedback
- Assist in creating user surveys and gathering additional qualitative data as needed
Requirements
- Fluency in Japanese (spoken and written) is a must; proficiency in English is a plus
- Previous experience in customer support, product management, or a related role is preferred
- Strong analytical skills with the ability to synthesize large amounts of information into actionable insights
- Excellent written and verbal communication skills
- Familiarity with app store platforms (Google Play, App Store) and user feedback mechanisms
- Detail-oriented with strong organizational skills and the ability to manage multiple tasks simultaneously
Requirements
We are seeking a detail-oriented and proactive App Feedback Coordinator to monitor and analyze user feedback and comments in the Android and iOS markets for our mobile application. The ideal candidate will be fluent in Japanese and possess strong analytical skills to gather insights and communicate customer issues effectively to the development team
Roles and Responsibilities:
- Monitor and analyze user feedback and comments on the Android and iOS app stores, focusing on customer experience and satisfaction
- Collect, categorize, and log user feedback, identifying common themes and issues that arise from customer interactions
- Collaborate with the development team to relay customer insights and provide actionable feedback for app improvements
- Prepare regular reports summarizing user feedback trends, issues, and suggestions for enhancement
- Facilitate communication between users and the development team to ensure timely resolution of customer concerns
- Stay updated on industry trends and competitor applications to provide context for user feedback
- Assist in creating user surveys and gathering additional qualitative data as needed
Requirements
- Fluency in Japanese (spoken and written) is a must; proficiency in English is a plus
- Previous experience in customer support, product management, or a related role is preferred
- Strong analytical skills with the ability to synthesize large amounts of information into actionable insights
- Excellent written and verbal communication skills
- Familiarity with app store platforms (Google Play, App Store) and user feedback mechanisms
- Detail-oriented with strong organizational skills and the ability to manage multiple tasks simultaneously
-
Shinjuku NEXUS CORPORATIONJob Description · We are seeking a detail-oriented and proactive App Feedback Coordinator to monitor and analyze user feedback and comments in the Android and iOS markets for our mobile application. The ideal candidate will be fluent in Japanese and possess strong analytical skil ...
-
Shinjuku NEXUS CORPORATIONWe are seeking a detail-oriented and proactive App Feedback Coordinator to monitor and analyze user feedback and comments in the Android and iOS markets for our mobile application. The ideal candidate will be fluent in Japanese and possess strong analytical skills to gather insig ...
-
Tokyo dip Corporation 正社員事業内容 · ディップ株式会社は、「私たちdipは夢とアイデアと情熱で社会を改善する存在となる」という企業理念のもと、"Labor force solution company"をビジョンに掲げ、人材サービスとDXサービスの提供を通して、 労働市場における諸課題を解決し、 誰もが働く喜びと幸せを感じられる社会の実現を目指しています。 · 「バイトル」をはじめとする人材サービスに加え、中堅・中小企業のDX化に貢献するため、 · 2019年9月より、機能を絞った商品設計で、中小企業でも導入かつ継続利用しやすく · パッケージ 化した DXサービス「コボット ...
-
Tokyo Adidas Full timePurpose & Overall Relevance for the Organization: · The goal of the eCommerce (eCom) team is to deliver one integrated consumer journey to create premium and seamless experience at every touch point that exceeds our consumer's expectation while meeting our targets. · App (adida ...
-
Tokyo Amazon Japan G.K. Full timeLooking to have impact on the way customers use Apps? Are you interested in building a future in apps and content? Do you enjoy movies/TV dramas, games, and entertainment? Are you looking for some "spice" in your life? If these are things you are looking for, this may be your nex ...
-
Data Analyst
1週間前
Shinjuku NEXUS CORPORATIONJob Description · We are looking for a skilled Data Analyst to accelerate the development of our cutting-edge in-house product · Tech Stack: Data Analysis: Python, UI Bakery, OpenAI, Amazon Bedrock, OpenSearch, Athena, Glue · Front-end:TypeScript, React · - Libraries: Storybook, ...
-
Manager
2日前
Tokyo Nike Full timeRejoignez l'équipe NIKE, Inc. · Loin de se contenter d'équiper les plus grands athlètes mondiaux, NIKE, Inc. explore les potentiels, abolit les frontières et repousse les limites du possible. L'entreprise recherche des personnes capables d'évoluer, de réfléchir, de rêver et de cr ...
-
Tokyo Eureka Full timePairs(ペアーズ)は日本最大級マッチングアプリであり、理想のパートナーを探す2000万人以上のユーザーが利用しています。20以上のブランドを多言語で提供するMatch Groupの一部として、グループで培ったノウハウを活用して、グローバル展開を進めています。 ミッションである「人生に"あってよかった"と思ってもらえるものを」に向かってプロダクト開発部は日々躍進しており、生涯のパートナーを見つけるお手伝いになるよう、ユーザーがワクワクする新機能のリリースを重ねています。 · Pairs is the leading online datin ...
-
Tokyo UNLOCK DESIGN Full timeWe are Unlock Design, a recruitment agency based in Japan, and the job description below is an opportunity with one of our forward-thinking client companies. We aim to ensure a trustworthy and considerate experience for our candidates, emphasizing their privacy and long-term care ...
-
Content Specialist
1週間前
Tokyo Wolt Full timeJob Description · The Content Specialist, reporting to Head of Brand Marketing is responsible for executing customer communication and localisation efforts locally. This role is responsible for ensuring the content is engaging and enhancing the cultural relevance on a market leve ...
-
Tokyo Slalom*This is a position based in Tokyo, Japan, and requires a valid working visa and living within a commutable distance to the city.* · Who You'll Work With · Slalom Emerge is a team of trailblazers helping ensure we achieve our strategic goals of investing for the future and pursui ...
-
Tokyo CriteoWhat You'll Do: · The Technical Account Manager at Criteo is responsible for qualifying, integrating and maintaining accounts for some of the largest marketers in the world. This role serves as the main technical point of contact for Criteo's clients as well as our Sales, Account ...
-
Tokyo Rakuten Full timeDescription · : DepartmentOverview · The System Division is an organization that can engage in all tasks related to its systems such as planning, development, operation and maintenance. The systems range from basic business systems to user applications for iPhone / Android. Th ...
-
Tokyo Rakuten Full timeDescription · : Business Overview · Contribute towards building Rakuten' s uniqueness as One Rakuten by enhancing and enriching the UX/UI of Rakuten's ecosystem of services via creating/executing UX/UI strategies, as well as working hands on with projects from the Marketing di ...
-
UI Designer
2日前
Tokyo Rakuten Full timeDescription · : Business Overview · Contribute towards building Rakuten' s uniqueness as One Rakuten by enhancing and enriching the UX/UI of Rakuten's ecosystem of services via creating/executing UX/UI strategies, as well as working hands on with projects from the Marketing di ...
-
Tokyo Rakuten Full timeDescription · : Business Overview · Rakuten group has almost 100 million customers based in Japan and 1 billion globally as well, providing more than 70 services in a variety such as e-commerce, payment services, financial services, telecommunication, media, sports, etc. · Dep ...
-
Tokyo SAP FioneerInnovation is and will always be the core to SAP Fioneer, and it is the promise of why we were spun out of SAP: agility, innovation, and delivery. SAP Fioneer builds on a heritage of outstanding technology and a deep understanding of corporate and consumer demands. At the heart o ...
-
Tokyo Square Full timeCompany Description · Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together. · ...
-
Tokyo Allegis Global Solutions Full timeJob Description · We have a fabulous role for skilled Recruitment Program Specialists to make their mark, supporting a very exciting program within the medical space Are you on the move and looking to be a part of the AGS growth story? · It's an opportunity you don't want to miss ...
-
Tokyo SASAssociate Customer Success Renewal Specialist · Job Locations JP-Tokyo Requisition ID 20061244 Job Category Customer Success Travel Requirements 25% Nice to meet you · We're a leader in data and AI. Through our software and services, we inspire customers around the world to t ...
-
Tokyo Quantexa Full timeWhat we're all about. · It isn't often you get to be part of a tech company that, since 2016, has been innovating the data analytics market in ways no-one else can. Our technology started out in FinTech, helping tackle serious criminal activity. Now, its potential is virtually li ...
