Job Title: Technical Support Engineer
We are looking for a skilled Technical Support Engineer to join our team at Adobe. The successful candidate will provide technical support for Adobe Creative Cloud customers, resolving complex issues and ensuring high levels of customer satisfaction.
About the Role
The Technical Support Engineer will be responsible for:
- Providing timely and accurate technical support to Adobe customers via phone, email, and web-chat
- Acting as a customer advocate, ensuring all customer voices are heard within Adobe
- Collaborating with product engineers and product management to understand customer needs and desires
- Investigating and resolving customer-submitted bug reports
- Partnering with internal teams to resolve product issues
Requirements
To succeed in this role, you will need:
- Experience with Adobe Creative Cloud products
- Fluency in Japanese and proficiency in English (reading/writing and verbal communication)
- Excellent communication skills, both written and verbal
- Problem-solving skills, with a focus on improving processes and customer satisfaction
- Able to work independently and as part of a team
About Adobe
Adobe is a world leader in digital experiences, empowering creators and businesses to bring their visions to life. We offer a dynamic and inclusive work environment that celebrates creativity, innovation, and growth.
Estimated Salary: $80,000 - $110,000 per year
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