Job Description
事業変革をリードするAI戦略の立案・推進AIプロジェクトマネージャー募集
■ 職種
AIプロジェクトマネージャー/AI導入コンサルタント(顧客体験領域)
■ 会社概要
大手総合ITサービス企業のモバイル通信事業部門
■ 職務内容
(雇入れ直後) 経営課題や事業戦略に基づき、AI技術を活用したソリューションを企画・立案。カスタマーサポート領域における顧客体験の革新を目指し、AI導入プロジェクトの計画策定から実行、効果測定までを一貫してリードします。経営層や外部ベンダーなど多様なステークホルダーと連携し、全社的なAI活用戦略の策定にも貢献していただきます。
併せて、コールセンターのAIを活用した施策の検討や開発を行い、業務効率化、問い合わせ削減を行い、顧客満足度向上を目指します。
(変更の範囲)会社の定める業務
■ 応募資格
AI関連プロジェクトのマネジメント経験、またはAI導入コンサルティング経験
事業課題を特定し、テクノロジーを活用した解決策を企画・提案した経験
要件定義、ROI分析、プロジェクト計画策定など上流工程の実務経験
経営層を含む、多様なステークホルダーとの高度なコミュニケーションおよび調整能力
コールセンターや顧客サポート領域の業務知識
特定のAI技術(機械学習、自然言語処理など)に関する深い理解
■ 歓迎条件
ITコンサルティングファームやSIerでのプロジェクトマネージャー経験
大規模なDXプロジェクトの推進経験
データ分析に基づいた戦略立案やサービス改善の経験
Salesforce Service CloudやExperience Cloudの導入・活用経験
新規事業や新サービスの企画・立ち上げ経験
■ アピールポイント
・数千万ユーザーを抱える大規模サービスの顧客体験を、AI技術で根本から変革するダイナミックな挑戦ができます。
・経営層と直接対話し、事業戦略に直結するAI活用を自らの手で企画・推進できるポジションです。
・技術的な制約にとらわれず、最適なソリューションを企画・導入できる裁量の大きい環境です。
■ 就業場所
(雇入れ直後) 東京都新宿区
(変更の範囲)会社の定める場所
■ 給与
~1,800万円
経験・スキルを考慮の上、当社規定により決定します。
求人内容の詳細は面談時にお伝えします。
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