Operation Director

2ヶ月前

Tokyo ADP Full time


Position Title



Operations Director, ADP Payroll



Reporting Line



General Manager Japan



Position Purpose



Responsible for leading and developing the ADP Japan Operations to execute company operational strategy and support the commercial success.

Develop and deliver ADP Japan organisational model with defined capabilities, accountabilities and skills needed for the successful delivery of the Celergo and Best of Breed ADP Japan solutions and service offerings. 



Key Responsibilities



·       Collaborate with Senior Leaders to develop and deliver the overall operational ADP Japan business framework.

·       Drive the ADP Japan product and business processes for cross-functional team members.

·       Partner with Senior Leaders to define and subsequently drive future phases and market offering for ADP Japan offerings

·       Develop and execute operational business strategy to support ADP Japan targets and market share objectives for Payroll offering and future phases like HR and Time.

·       Collaborate with Senior Leaders to define organisational team structures to support go to market strategy and service offerings.

·       Support commercial discussions regarding delivery of cost-effective solutions answering both business and client requirements.

·       Ensure delivery of appropriate ADP Japan Payroll activities in support of clients for both local and offshore activities (as required).

·       Ensure consistent delivery around operational performance indicators, including regular reviews and communication of corrective action plans.

·       Identify opportunities for better utilisation of business process improvement to deliver upon the required business results and ensure successful implementation of appropriate solutions.

·       Collaborate closely with clients and stakeholders to understand their requirements and desired outcomes. 

·       Partner and collaborate with HR on Talent Management Framework.

· Testing of features, enhancements, and integrations based on ADP business strategy. 

·       Provide reporting and analysis on key business success metrics, making recommendations for improvements.

·       Manage, plan and schedule work allocations for both new and existing clients to maintain appropriate levels of service, productivity, and resourcing.

·       Manage client escalations and feedback from stakeholders promptly and effectively to enhance both service and business outcomes.

·       Implement and recommend process improvement initiatives to drive performance improvements across the operation.

·       Lead the ADP Japan Operations team to deliver high level service outcomes in line with strategic objectives of the business.

·       Provide effective leadership on projects to support the business as required.



Experience



·       Minimum 7 years executive-level managerial experience in a complex operational service delivery environment.

·       In-depth knowledge of managing complex organisational structures including structure definition, planning, quality, and management of multi-faceted project lifecycles.

·       Able to demonstrate strong awareness of general business skills including both people management and commercial/contractual interventions.

·       Demonstrated experience in flexibility to adapt and respond to the needs of continuously shifting goals.

·       Able to communicate effectively at all levels, including board level, and demonstrate personal integrity and professional authority in all dealing with colleagues and clients.

·       Extensive knowledge of HCM in Japan processes and legislation.

·       Strong leadership and people management skills.

·       Demonstrable experience acting as the escalation point both internally and externally, utilising effective problem-solving skills.

·       Ability to work in a fast-paced environment and manage multiple priorities.

·       Demonstrated ability to influence key stakeholders

·       Significant experience in change management (process and culture).



Certifications / Qualifications



Tertiary Qualifications in business administration, or related field required.

Proven relevant experience may be considered in lieu of formal qualifications



Skills



·       English language – Competent

·       Strategic Focus

·       Risk Management

·       Project Management

·       Analysis & Reporting

·       Results Accountability



·       Stakeholder Management

·       Process Improvement

·       Business Wide Focus

·       Leadership



Key Stakeholders



APAC Leadership Team

ADP Celergo and GlobalView teams outside Japan

ADP Japan Sales Team

ADP Clients

ADP Japan Partners


  • Operation Director

    2ヶ月前

    Tokyo ADP Full time￥5,000,000 - ￥10,000,000 per year

    Responsible for leading and developing the ADP Japan Operations to execute company operational strategy and support the commercial success. · Collaborate with Senior Leaders to develop and deliver the overall operational ADP Japan business framework. · Drive the ADP Japan product ...

  • Operation Director

    2ヶ月前

    Minato ADP ￥5,000,000 - ￥10,000,000 per year

    Responsible for leading and developing the ADP Japan Operations to execute company operational strategy and support the commercial success. · Collaborate with Senior Leaders to develop and deliver the overall operational ADP Japan business framework. · Drive the ADP Japan product ...

  • Operations Director, Fukui

    2週間前

    Tokyo Jacques Marie Mage ￥3,300,000 - ￥5,300,000 per year

    The Director of Operations is a senior leadership role responsible for overseeing end-to-end Supply Chain Operations across logistics, distribution, warehousing, and manufacturing for a global luxury eyewear brand. · The ideal candidate will be a relationship-driven leader who th ...

  • Operations Director, Japan

    3週間前

    Tokyo Digital Edge DC ￥120,000 - ￥240,000 per year

    We seek to build the foundation for the world's digital future, helping organizations to grow sustainably and empowering the populations they serve.Founded in late 2020, Digital Edge has grown rapidly across multiple markets in Asia. · ...

  • Director, Business Operations

    3週間前

    Tokyo BioLabs OTHER￥1,000,000 - ￥3,000,000 per year

    BioLabs is a global innovation infrastructure company creating the physical and community backbone that powers life science discovery worldwide. The Director, Business Operations & Strategy at BioLabs Tokyo launches and manages the strategic and financial growth, as well as day-t ...

  • Director/Head of Operations – Japan

    4週間前

    Tokyo ARLEON LLC ￥3,500,000 - ￥4,800,000 per year

    We are seeking a highly capable and passionate Director of Operations to lead our Japan office. · ...

  • Cash Equity Operations, Equity Operations, Director

    4週間前

    Tokyo Morgan Stanley $2,000,000 - $5,000,000 per year

    The Cash Equity Operations team supports commercial Derivatives Clearing, Prime Brokerage, and Institutional Securities. They act as a valued strategic partner to clients, enabling them to access new products and services.We work closely with Sales and Trading stakeholders and Te ...

  • Director, Data Center Operations

    2週間前

    Japan Oracle ￥2,000,000 - ￥2,800,000 per year

    As a leader in the Cloud Hardware support organization you will be responsible for leading teams of Managers Datacenter Technicians and/or Field Engineers assigned for delivery of on-site support installations proactive services in a defined territory and/or data center sites acr ...

  • Business Operations Director

    2ヶ月前

    Shibuya Migaku ￥4,000,000 - ￥8,000,000 per year

    Join our tight-knit teams of elite designers, engineers, marketers, and executors to make a real difference in the world. · Be the trusted right-hand executor of the CEO and be able to represent his vision and energy to team and public · Direct planning, buildout, and recruiting ...

  • Business Operations Director

    2ヶ月前

    Shibuya-ku, Tokyo Spacecurve ￥120,000 - ￥240,000 per year

    Join our tight-knit teams of elite designers, engineers, marketers, and executors to make a real difference in the world. · Be the trusted right-hand executor of the CEO and be able to represent his vision and energy to team and public · Bonus for COO level role: Be able to mento ...

  • Associate Director, Operations

    2週間前

    Tokyo Agoda ￥960,000 - ￥1,200,000 per year

    +Job summary+About Agoda · At Agoda, we bridge the world through travel. · No two days are same at Agoda. Data technology are heart our culture fueling curiosity innovation. · ...

  • Hotel Director of Operations

    2ヶ月前

    Tokyo Banyan Group ￥10,000,000 - ￥20,000,000 per year

    Banyan Group is an independent, global hospitality company with purpose. We are proud of our pioneering spirit, design-led experiences and commitment to responsible stewardship. · Minimum 10 years of progressive hotel management experience, including at least 3–5 years as Directo ...

  • Associate Director, Operations

    1日前

    Tokyo, Japan Agoda

    · Take full ownership of operational processes · ​Identify bottlenecks and inefficiencies then lead initiatives to streamline and optimize workflows · ​Act as key liaison between local operations · & amp; Central team ensuring clear proactive solution-oriented communication · ​ ...

  • Operations Director, Japan

    3週間前

    Tokyo Digital Edge DC ￥1,000,000 - ￥2,000,000 per year

    The Operations Director will lead the Japan DC Operations Team, responsible for effective operations, service uptime of Data Centers in Japan, and revenue and strategic goals. Located in Tokyo. · Manage a high-performing team of data center professionals. · Sales Engineering & Pr ...

  • Director/Head of Operations – Japan

    2週間前

    Tokyo Arleon Japan ￥3,500,000 - ￥4,800,000 per year

    We are a rapidly expanding international company specializing in exporting automobiles from Japan to clients worldwide seeking a highly capable and passionate Director of Operations to lead manage and develop our Japan office. · Full supervision and day-to-day management of the J ...

  • Director of Operations, Hotel Industry ホテル業界オペレーションディレクター

    2週間前

    Tokyo Specialized Group ￥4,500,000 - ￥12,000,000 per year

    +p>Job summary · Our client seeks a Hotel Operations Director to oversee daily operations across multiple departments. · + Oversee daily hotel operations across multiple departments · ...

  • Director, Safety Operations, Japan

    3日前

    Tokyo Amazon

    +As we strive to be Earth's Safest Place to Work, we are expanding Japan Workplace Health and Safety organization and looking for this team's Director. · +Inclusive culture empowers Amazonians to deliver the best results for our customers. · If you have a disability and need a wo ...

  • Director of Operations, Hotel Industry ホテル業界オペレーションディレクター

    2日前

    Tokyo Specialized Group ￥6,000,000 - ￥8,000,000 per year

    Our client a leading company in the hotel industry is seeking a Director of Operations to oversee and manage the daily operations of their hotel. · ...

  • Director, HR

    2週間前

    Minato IQVIA ￥1,200,000 - ￥1,500,000 per year

    IQVIA is recruiting for a Director, Human Resources to support Regional Business Units covering approximately 2,500 employees. · ...

  • Financial Control Manager

    22時間前

    Minato Gateway Search

    We are representing a well-established international industrial group seeking an experienced Finance Controller to lead the finance and controlling function in Japan. · This role also oversees Financial Controlling, administration, and compliance matters, · and works closely with ...

  • Training Operations Program Manager

    2週間前

    Minato Apple Full time￥2,000,000 - ￥2,800,000 per year

    The Training Operations Program Manager will join a hardworking team that works diligently to elevate experiences for our teams, our customers and Apple. · ...