Founded in 2014 by Jerome Jacques Marie Mage, Jacques Marie Mage is a Los Angeles-based producer of limited-edition designer goods specializing in the micro-production of luxury eyewear for a clientele of discerning tastes.
With each new collection, JMM embraces a unique palette of precious materials, rich colors, and striking geometric forms, which cleverly reference and beautifully reconfigure the striking individuals, artistic movements, and world events of previous centuries.
Role Overview
The Director of Operations is a senior leadership role responsible for overseeing end-to-end Supply Chain Operations across logistics, distribution, warehousing, and manufacturing for a global luxury eyewear brand.
Based in Japan, this role requires a hands-on, strategic leader with deep experience in distribution operations, strong cross-cultural communication ability, and the proven capability to scale and refine operational excellence across multiple regions.
The ideal candidate will be a relationship-driven leader who thrives in a fast-paced, high-craft environment, with a keen understanding of luxury products, precision manufacturing, and global supply-chain dynamics.
Key Responsibilities
Lead the full operations lifecycle covering manufacturing, logistics, distribution, and warehousing across Japan, APAC, and other global markets.
Build, mentor, and develop high-performing cross-functional teams spanning production, inventory control, logistics, and vendor management.
Drive operational strategy, annual planning, KPIs, and continuous improvement initiatives to enhance efficiency, quality, and on-time delivery.
Oversee daily operations at Japan-based manufacturing partners and internal production teams.
Ensure production schedules, capacity plans, and quality standards are aligned with brand expectations and global demand.
Strengthen relationships with factories, raw-material suppliers, and finishing partners to ensure consistent quality and reliability.
Manage global logistics flows, import/export compliance, distribution center operations, and 3PL performance.
Optimize warehouse layout, inventory accuracy, picking/packing processes, and fulfillment SLAs.
Build scalable distribution strategies to support new markets, DTC programs, retail expansion, and wholesale partners.
Communicate operational performance, risks, and opportunities to senior leadership.
Champion the use of technology across ERP, WMS, production planning tools, and quality tracking systems.
Leverage data to drive decision-making, streamline workflows, and improve operational visibility.
Partner with IT and data teams to enhance system integrations, reporting, and automation.
Qualifications
10+ years of experience in operations, supply chain, logistics, or manufacturing, with at least 5 years in distribution-focused leadership roles.
Exceptional relationship-building and communication skills across cultures and departments. Demonstrated proficiency with ERP systems (e.g., NetSuite), WMS, planning tools, and operational technology.
Native-level or fluent Japanese AND fluent English (written and spoken).
Experience working in or with Japan-based factories strongly preferred; luxury or high-craft industry experience a plus.
Jacques Marie Mage is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive.
We strive to go above and beyond purely symbolic measures by building a culture focused on meaningful strategies aimed at creating an inclusive workforce.
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