Job Description

Are you an inspiring leader with solid commercial foresight with professional background in operations?

We are looking for a motivating leader to deliver Operations objectives by planning and supplying the right flow of goods to LEGO Japan customers and developing the Operations organisation in line with the company's strategic plans.

Core Responsibilities

Leadership and management

• Develop the future strategy for Japan Operations in line with overall JP business plan
• Drive the team motivation, satisfaction and culture in line with what we value
• Encourage and develop key talents and secure a strong succession pipeline at all levels of the Operations team
• Set the commercial and organizational direction for LEGO JP as part of the JP LT, focusing on the Operations team while supporting Sales, Marketing and Finance.
• Represent JP within APAC Operations networks securing strong alignment between regional planning and local execution
• Facilitate strong cross-functional collaboration by mentoring the team on other departments' work, overall business strategy, industry trends, customer needs etc.
• Keep day-to-day business running and achieving agreed targets by monitoring planning, inventory and sales reports
• Control and allocate resources as appropriate and ensure effective cross-training within the team

Demand Planning

• Lead the Demand Planning team and develop business processes to help capture accurate demand signals for the market
• Own local S&OP process which is a critical link between Sales, Marketing and Global Supply Chain; ensuring global & regional demand directions are adhered to
• Manage safety stock and inventories life cycle in local DCs including exit and excess
• Oversee supply and inventory flow to optimize stock availability, minimize exposure and in general secure inventory health
• Overall accountable for JP forecasting metrics

Customer Planning

• Promote collaborative customer forecasting and ensure close customer planning alignment
• Oversee the Customer Flow of Goods planning to optimise Consumer Sales and customer inventory metrics
• Drive a close day-to-day alignment between Sales and Operations teams to both optimise stock flow to individual customers as well as securing a strong overall market approach

Customer Service

• Lead Customer Service team indirectly through Snr. Customer Service Manager
• Understand and work within each customers' ordering and distribution framework, processing and delivering orders efficient manner and within expected timeframes
• Secure a line of sight between go-to-market strategy, customer and marketing plans to the customer order execution
• Develop and implement Order Management systems and processes to secure workload efficiencies
• Overall accountable for JP service metrics

Customer and key vendor contacts

• Build partnerships with local customers and suppliers by focusing on mutual value creation
• Provide outstanding customer service while maximising revenue and reducing supply chain costs by linking regional supply chain developments to customer needs

Play your part in our team succeeding

In this role, you will be directly report to the General Manager LEGO Japan. As part of the Japan Leadership team, you'll have the opportunity to collaborate with esteemed regional and local teams, and is responsible for driving the Operations organization to a greater consumer responsiveness and closer customer collaboration.

Do you have what it takes?

• Relevant Graduate or Postgraduate qualifications
• Senior leadership experience within FMCG or general retail with a heavy focus on seasonal and promotional activities
• Minimum 10 years of experience in operations, supply chain, sales planning or logistics roles
• Consistent track record of leading and motivating a team of professionals and delivering on departmental & company goals
• SAP and Advanced Excel preferred
• Shown leadership skills, ability to identify and build talent
• Strong ability to lead and manage even under volatile and uncertain situations
• Critical and analytical thinking to identify opportunities and risks
• Open communication and international collaboration
• Ability to travel interstate and overseas for internal and external business meetings

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What's in it for you?

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children's Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO team today.