Manager, Customer Success Manager DME

2週間前

Tokyo Adobe Full time

Description

SummaryThis is a manager position of Adobe's Digital Media (Adobe Creative Cloud and Adobe Document Cloud) Customer Success Management (CSM) team.Provide leadership in both team management and project lead to ensure enterprise customer satisfaction with Adobe products and the development of strategic partnerships with customers, understanding their business to develop future projects and capture new opportunities.Consult with other team members (account executives, solutions consultants, marketing, support) to ensure mutual goals are being , develop, and evaluate talent to maximize team performance. Our company Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences. We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every 're on a mission to hire the very best and are committed to creating exceptional employee experiences. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours. The challenge Working with the Adobe Global Customer Solutions organization and Adobe Japan team, the Japan Manager of Customer Success will lead the vision and oversee the strategy execution of Japan's Digital Media (Adobe Creative Cloud and Adobe Document Cloud) Customer Success manager of Japan CSM will oversee the operation of a multi-market, Japan Customer Success organization focused on the entire portfolio of Adobe solutions Digital addition, responsible for delivering world-class post implementation Customer Success through their organization to a full range of Adobe Enterprise customers from mid-market through to high-value multimillion-dollar per annum revenue customers. What you'll do ・Manage CSM Team and Drive our customers realize Adobe's Value and sustain our high retention rate・Develop Japan's Customer Success teams to be a valued service・Design and execute against a vision for the organization to meet our company goals to scale the business, innovate and delight the customer・Collaborate with Japan team managers and global customer success team for building sales strategy efforts to ensure effective levels of organizational alignment. Required Skills and Qualifications ・ Team Management skill
  • Ability to lead the team in considering the best approach for the team to achieve the company's goals.
  • Execution skills based on logical thinking; to set issues and hypotheses and derive solutions.
  • A self-starter with a strong work ethic and creating an environment of high expectations, urgency, ownership, and risk-taking in others.
    • ・ Ability to set and manage KPIs/goals
  • A team player capable of balancing pressing short term deliverables with long term goals.
    • ・ Communication skills
  • Ability to build good relationships with internal stakeholders with different goals.
  • Fluent in both Japanese and English communication skills (written and verbal) are necessary.
    • ・ Knowledge of Creative Business
  • Nice to have understanding of the creative workflow and be able to derive where Adobe products should contribute.

    • Adobe for All

    Adobe strives to create an environment where our employees can do their best work and drive their career growth and development based on their personal goals. From fair-pay practices to Employee Networks and programs designed to make everyone feel included, we're committed to fostering a diverse and inclusive workplace for all.

    Take the plunge and jump in

    Like what you have read and keen to jump in? Think you might not have all the skills we are looking for? Just take the plunge and apply – we know that by bringing together a diverse group of people, we are so much better together. We'd love to see where we can help drive Creativity for All together.

    • Customer Success Manager

      7日前

      Tokyo SAS

      Customer Success Manager · Job Locations JP-Tokyo Requisition ID Job Category Customer Success Travel Requirements 25% SASでは、ご縁があって就いたキャリアが終えるキャリアである必要はなく、十分な社内向けキャリアの機会が用意されています。新しく成長するスキルを身に着ける場合でも、新しい役割を経験したい場合でも、次のステップへ進むには今が最適です。私たちはあなたのキャリアジャーニーを支援します。 · 勤 務 地: 東京 · ポジション ...

    • Senior Customer Success Manager

      7日前

      Tokyo SAS

      Senior Customer Success Manager · Job Locations JP-Tokyo Requisition ID Job Category Customer Success Travel Requirements 25% SASでは、ご縁があって就いたキャリアが終えるキャリアである必要はなく、十分な社内向けキャリアの機会が用意されています。新しく成長するスキルを身に着ける場合でも、新しい役割を経験したい場合でも、次のステップへ進むには今が最適です。私たちはあなたのキャリアジャーニーを支援します。 · 勤 務 地: 東京 ...

    • Customer Success Account Manager

      1日前

      Shinagawa Microsoft フルタイム

      Overview · ■Customer Success組織について · マイクロソフトは、「Empower every person and every organization on the planet to achieve more.(地球上のすべての個人とすべての組織が、より多くのことを達成できるよ うにする)」という企業ミッションのもと、お客様の「デジタルトランスフォーメーショ ン」を支援することを最重要活動のひとつとして取り組んでいます。 · 「デジタルトランス フォーメーション」を実現するための手段として、クラウドをベースにした各種サー ...

    • AJKK) Customer Success – KPI Management, Manager

      4日前

      Tokyo Asurion フルタイム

      JOB DESCRIPTION アシュリオンは人と最新のテクノロジーを繋げ、人の生活をより快適なものにしたいという思いを持った企業です。 · 日本事業は携帯端末ユーザーに独自の補償プログラムとカスタマーサービスを提供し、どんな機種を利用していても、電話一本、画面のクリックを一つさえすれば、翌日にスマホの交換、データの移管等、簡単な事から専門性の高い事までスムーズに解決まで導きます。 · アシュリオン・ジャパン株式会社は、このビジネスモデルを日本市場向けに最適化して提供しています。 · 仕組みづくりのコンサルティングから実務運用までを統合的なソリューショ ...

    • Member Success Manager

      6日前

      Shibuya Ten Lifestyle Group フルタイム

      世界に20拠点を構えるグローバル企業であなたらしく活躍してみませんか? · ロンドンに拠点を置く、外資系企業「TEN」は、富裕層向けのコンシェルジュサービスを展開しております。 · 2012年に設立された日本法人では、【クレジットカード会社の会員様】 や、【高級車のオーナー様】 に向けてサービスを提供します。 · 日本のメンバー サクセス マネージャーとして、下記を対応いただきます。 · ●苦情対応 · ●会員満足度の向上 · こちらのポジションにはメンバーと直接話すことも含まれますが、主な目的は、様々な苦情管理を管理&監督することです。 · マネージャ ...

    • Customer Experience Manager

      6日前

      Chiba QVC jobs.contract_type_full_time - Regular

      R72415-EN Customer Experience Manager · JP, Chiba, Chiba · Job ID: R72415-EN · Posted: December 13, 2023 · Regular · FullTime · QVC– · Customer Service & Experience– · JP86097 Customer Experience Manager · ポジション概要 · Director/VPおよびQIの方針をもとに、戦略的な視点で計画/試作を立案し、担当する複数のエリアにおいて定めら ...

    • 外資系企業☆『Member Success Manager』を募集中

      4日前

      東京都, テン・グループ・ジャパン株式会社

      日本のメンバー サクセス マネージャーとして、下記を対応いただきます。 · ●苦情対応 · ●会員満足度の向上 · こちらのポジションにはメンバーと直接話すことも含まれますが、主な目的は、様々な苦情管理を管理&監督することです。 · マネージャー、チームマネージャー、およびその他の関連する役割、およびそれらのスキルの向上 · 効果的な QA、コーチング、トレーニングを通じて従業員をサポートします。このポジションを通して、苦情が減少し、会員満足度が上がることを期待しております。 · クライアント サービス チームの主要パートナーとして、下記役割も果たします ...

    • Customer Success Manager

      3日前

      Tokyo Clarivate Full time

      JOB DESCRIPTION · Job Title: Customer Success Manager · Department: Sales · Customer Segment: Life Science and Healthcare · Reports To: Manager, Solution Consulting · Location: · Job Summary: · In the Life Sciences and Healthcare division, advancing innovation and accelerat ...

    • Customer Success Manager

      4日前

      Tokyo Adobe Full time

      Our Company · Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful ...

    • Customer Success Manager

      18時間前

      Tokyo SS&C Technologies Holdings Full time

      Job Description · SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 27,000+ emplo ...

    • Manager, Customer Success

      5日前

      Tokyo Datadog

      Manager, Customer Success · Tokyo, Japan · Datadog is scaling our Customer Success team as our product gains more traction in the market. We're looking for a Manager of Customer Success to hire, coach, and manage a team of Customer Success Associates (CSA's). Your team is respon ...

    • Customer Success Manager

      6日前

      Tokyo Aspen Technology Full time

      The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qua ...

    • Customer Success Manager

      6日前

      Tokyo Datadog

      Customer Success Manager · Tokyo, Japan · #LI-KO1 · As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. You'll advocate for the cu ...

    • Customer Success Manager

      18時間前

      Tokyo Recorded Future

      With 1,000 intelligence professionals, over $300M in sales, and serving over 1,800 clients worldwide, Recorded Future is the world's most advanced, and largest, intelligence company · Customer Success Manager, Intelligence Services · Japanese follows English (英語の後に日本語が続きます) · Wh ...

    • Customer Success Manager

      6日前

      Tokyo AppsFlyer

      Do you believe in personalized service? Do you understand the value of trust, accessibility and the personal touch when it comes to cultivating business relationships? Then you just might be the right candidate for one of our Customer Success Manager positions. This is an opportu ...

    • Customer Success Manager

      1日前

      Tokyo Siemens K.K. - Industry Software Permanent

      Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are b ...

    • Customer Success Manager

      1日前

      Minato City Equinix Full time

      Who are we? · Equinix is the world's digital infrastructure company, operatingover 250 data centers across the globe.Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations ...

    • Student Success Manager】NZ発EdTechスタートアップ企業

      4日前

      台東区, Crimson Education Japan株式会社

      Crimson Educationはニュージーランド発のEdTech企業です。海外進学サポートに特化し、海外のボーディングスクール・大学・大学院への進学を手助けするオンラインサービスを提供しています。 · CrimsonのチューターたちはOnlineプラットフォームを使って、米国、英国や世界のトップ大学への入学を目指している高校生達の指導を行っています。 · 【Student Success Managerとは?】 · 本ポジションではCrimsonのプログラムに参加している生徒の学習過程をモニタリングし、生徒たちとその保護者との密接なコミュニケーション ...

    • Customer Success Manager Japan

      6日前

      Tokyo DENODO SL

      Job Description · The Customer Success Manager will act as the main interface point with customers and partners to ensure customer's success using data virtualization in an enterprise environment. Responsible for supporting a group of customers from the business and technical sid ...

    • Customer Success Manager, Commercial

      6日前

      Tokyo Workato

      We are looking for an exceptional Customer Success Manager, Commercial to join our growing team. In this role, you will work with Chief Product Officers and their teams to roll out integration and automation capabilities to their end customers. You will provide guidance on Go-To ...