アシュリオンは人と最新のテクノロジーを繋げ、人の生活をより快適なものにしたいという思いを持った企業です。
日本事業は携帯端末ユーザーに独自の補償プログラムとカスタマーサービスを提供し、どんな機種を利用していても、電話一本、画面のクリックを一つさえすれば、翌日にスマホの交換、データの移管等、簡単な事から専門性の高い事までスムーズに解決まで導きます。
アシュリオン・ジャパン株式会社は、このビジネスモデルを日本市場向けに最適化して提供しています。
仕組みづくりのコンサルティングから実務運用までを統合的なソリューションとして通信事業者様に提供し、CX向上に貢献することが、アシュリオン・ジャパン株式会社の使命です。
アシュリオン・ジャパン株式会社HP:
弊社は大手通信キャリアが提供する、携帯電話アフターサポートサービスを運営しており、エンドユーザー数は国内有数の規模です。
KPIマネジメント部はアフターサポートサービスのKPI管理を担うチームで、弊社が運営するオペレーション(コンタクトセンターやサプライチェーン)のデータ予測・分析を行っております。
このポジションはサービス全般のKPI分析や分析業務のプロセス設計をリードしていただきます。
・国内有数のユーザー規模を誇るサービスの運営に携わる経験が得られます
・コンタクトセンターやサプライチェーンを含めた幅広い領域のデータ予測や分析業務の経験が得られます
【職務内容】
【必要となる経験とスキル】
【スキル・経験としてあれば尚可】
【求める人物像】
【諸条件】
契約形態:正社員
試用期間:あり(3ヶ月)
就業時間:9:00〜18:00(休憩1時間)フレックスタイムあり
在宅勤務制度あり
休日:土日、祝日、年末年始
有給休暇:年間最大20日付与(入社月、勤続年数によって異なります)
その他休暇:慶弔休暇、Flex特別休暇、リフレッシュ休暇、育児休暇、介護休暇
給与: 1回目の面接時までに個別に通知いたします
昇給:年1回(会社及び個人業績評価により3月実施)
福利厚生:社会保険(健康保険、厚生年金、雇用保険、労災保険)
定期健康診断、EAP(カウンセリングサービス)、慶弔金制度
退職金制度:あり(確定拠出年金他)
教育研修制度:各種研修、教育援助制度
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