The Hero's Background: QualificationsHR Operation Specialist

About Us
We're an integrated communications consultancy that specializes in solving hard problems — the tougher, the better — for tech companies. Headquartered in Silicon Valley, we've established a global infrastructure tuned for the tech industry. Toward this end, we operate offices in Boston, Beijing, Hong Kong, Jakarta, Kuala Lumpur, London, Munich, Paris, Portland, San Jose, Seoul, Shanghai, Singapore, Shenzhen, Taipei, Thailand, and Tokyo.

We're a company that values diversity and inclusion. We're proud to be an equal opportunity employer. We welcome applications from all individuals irrespective of race, ethnicity, national origin, gender, gender identity, sexual orientation, age, religion, disability status, veteran status or any other characteristic.

For more information, visit 

The Plot Thickens: Job Description

This is a contract position with mandatory Japanese and English language skills.

• Employee Experience: Oversee the management of the employee's journey from office and facilities management, IT and accounting liaison, onboarding to offboarding and employee branding and culture projects within The Hoffman Agency, promoting positive employee relations and maintaining a healthy work environment. Understand Hoffman's business objectives and the nature of its clients, provide general guidance to other members of the Ops team in AP as needed and ensures that other team-members are cross-trained in all aspects of the office administration aspect.
• Culture & Engagement: Champion programs that foster inclusion, celebrate diversity, and build strong connections across teams. Play a key role in organizing events, recognition activities, and engagement campaigns that boost morale, encourage collaboration, and reinforce a sense of belonging throughout the organization.
• Workplace Management: Oversee daily office operations to maintain a safe, inclusive, and efficient space where employees can thrive. Oversee vendor relationships and manage office services to deliver a smooth experience for both on-site and hybrid teams. Serve as the primary contact for office-related employee support covering areas such as travel bookings, logistics coordination, procedures, and vendor oversight, contributing to a workspace that fosters collaboration, engagement, and employee well-being.
• Office Administration: Work with local General Manager and management team to understand future company admin objectives and develop local admin plans and solutions. Work with both local and regional OP team to ensure the compliance to company policies and procedures in all operation functions. Enhance work environment and maintain good working conditions in the office. Take responsibility for the maintenance and alteration of office areas and equipment, office supplies, including office equipment, assets, resources, etc., as well as maintain good relations with all service providers. Responsible for reception phone calls to ensure effective and professional communication is delivered both internally and externally. Supervise staff business card productions, trainings, meetings, travel arrangements etc when necessary. Responsible for agency subscriptions. Manage checks, company stamp, and support Finance in necessary documentation and tracking
• Recruitment Operations: Play a key role in delivering a seamless and positive candidate-to-employee experience. This includes preparing offer letters, managing essential hiring documentation, and coordinating pre-onboarding logistics. You'll also help roll out initiatives like buddy systems and onboarding programs designed to create a welcoming environment and set new hires up for success from day one.
• Operational Excellence: Keep our HR systems sharp and reliable by ensuring employee data is accurate, secure, and up to date. Drive smooth HR operations by maintaining compliance and championing process improvements that boost efficiency and empower smart decision-making.
• Legal Compliance: Ensure compliance with employment laws, regulations, and industry standards. Stay updated on changes in labor laws and regulations and implement necessary changes to HR policies and practices accordingly. Collaborate with local consultants, where necessary, to address employment-related legal issues and mitigate potential risks.
• Regional Support: Support regional coordination work as needed
• Others: Support any other adhoc HR administration, activities and initiatives as necessary, including but not limited to working with Finance and IT on budgeting, invoicing, and workplace equipment setup.

Attributes of the Protagonist(That's You)

• A creative problem-solver with strong communication skills
• Team player with "can do" attitude
• Energetic and ready to tackle challenges with a can-do attitude
• Genuine passion for people and building positive workplace experiences
• Comfortable with technology and eager to learn new HR tools
• Highly organized, resourceful, and always looking for smarter ways to work

The Hero's Background: Qualifications

• Experience in HR Operations, administration and office management capacity, with good knowledge in overseas and local couriers management, travel booking, etc.
• Bachelor's degree preferred in Human Resources, Business Administration, Psychology, Communications, or related fields
• At least 3 (preferably 5 and above) years of relevant experience supporting HR operations, employee relations, or talent management
• Strong written and verbal communication skills
• Proficiency in English is essential; additional languages are a plus
• Enthusiasm for leveraging digital tools and HR technologies to enhance people practices
• A curious, proactive mindset with a passion for continuous learning and contributing to organizational growth

Come join us and be at the forefront of marketing and communications, and work with industry-leading tech brands. We value diverse thinking, inclusion in decision making and embrace ideas that push the boundaries.