- This is a contractor position.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
Pocket Concierge, a premier restaurant reservation platform in Japan, is seeking a bilingual Customer Service Specialist to join our team. In this role, you will serve as a key "bridge" between customers and restaurants, ensuring a smooth and high-quality experience for both sides.
This position is part of the Concierge Team, which acts as a representative of partner restaurants on the Pocket Concierge platform. The team works closely with many of Japan's leading restaurants to support reservations and customer inquiries with accuracy and care.
This role operates on a shift-based schedule with two days off per week. Depending on the assigned shift, work on weekends (Saturday and Sunday) and holidays may be required.
What you will do
- Handle customer inquiries primarily through email-based communication
- Coordinate with partner restaurants to support and fulfill customer reservations as needed
Minimum Qualifications
- 1+ years of experience in customer support/service
- Fluent in English and Japanese (written + verbal)
- Strong passion about hospitality services
Preferred Qualifications
- Experience in hospitality industry (Hotel, Dining, Event…etc.) preferred
- Experience in call-center-typed-work preferred
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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