Tokyo Apex

求人番号:40010

【最先端AIプラットフォームを活用したカスタマーサクセス】

日本市場への継続的な投資を背景とした成長フェーズで、グローバルと連携しながら顧客のDX推進にご貢献いただきます。

<会社概要>

外資系IT企業

・成長著しい外資系IT企業で、クラウドベースのデータ活用プラットフォームを提供しています。

・組織全体の意思決定と業務改善をデータドリブンに推進する環境を支援しています。

<主な仕事内容>

・自社ソリューションの価値を深く理解した上でのカスタマーサクセス活動の推進

・顧客との定期的なミーティング・サクセスインタビューの実施

・顧客の課題・目標の把握、信頼関係の構築

・契約更新に向けたサクセスプランの策定・提案

・顧客価値向上を前提としたアップセル機会の特定・提案

・成功事例に基づくサクセスコンテンツの企画開発

・既存契約の維持・アップセル推進

<注目ポイント・魅力>

・年収~1,300万円の高報酬パッケージ

・リモートワーク制度あり

・最先端のAI搭載プラットフォームを活用した業務推進

・DX推進に直結するプロジェクトへの関与

・日本市場への継続的な投資を背景とした事業成長・変革フェーズ

・多様性を尊重する企業文化×グローバルとの連携機会

<応募に必須な条件>

・SaaSビジネスにおけるアップセルの実務経験

・IT業界でのカスタマーサクセス/顧客管理の実務経験(2年以上)

・アップセル目標を継続的に達成した実績

・社内外の関係者と連携し、顧客対応を円滑に進めた経験

・顧客成功を目的とした業務への主体的な関与経験

・課題特定、整理、解決計画の提案および合意形成の経験

・学士号/流暢な日本語力

<勤務地>

・勤務地:東京都 ※オフィスとリモートワークを組み合わせたハイブリッド勤務制度あり

<年収>

~1,300万円



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