求人番号:40010
【最先端AIプラットフォームを活用したカスタマーサクセス】
日本市場への継続的な投資を背景とした成長フェーズで、グローバルと連携しながら顧客のDX推進にご貢献いただきます。
<会社概要>
外資系IT企業
・成長著しい外資系IT企業で、クラウドベースのデータ活用プラットフォームを提供しています。
・組織全体の意思決定と業務改善をデータドリブンに推進する環境を支援しています。
<主な仕事内容>
・自社ソリューションの価値を深く理解した上でのカスタマーサクセス活動の推進
・顧客との定期的なミーティング・サクセスインタビューの実施
・顧客の課題・目標の把握、信頼関係の構築
・契約更新に向けたサクセスプランの策定・提案
・顧客価値向上を前提としたアップセル機会の特定・提案
・成功事例に基づくサクセスコンテンツの企画開発
・既存契約の維持・アップセル推進
<注目ポイント・魅力>
・年収~1,300万円の高報酬パッケージ
・リモートワーク制度あり
・最先端のAI搭載プラットフォームを活用した業務推進
・DX推進に直結するプロジェクトへの関与
・日本市場への継続的な投資を背景とした事業成長・変革フェーズ
・多様性を尊重する企業文化×グローバルとの連携機会
<応募に必須な条件>
・SaaSビジネスにおけるアップセルの実務経験
・IT業界でのカスタマーサクセス/顧客管理の実務経験(2年以上)
・アップセル目標を継続的に達成した実績
・社内外の関係者と連携し、顧客対応を円滑に進めた経験
・顧客成功を目的とした業務への主体的な関与経験
・課題特定、整理、解決計画の提案および合意形成の経験
・学士号/流暢な日本語力
<勤務地>
・勤務地:東京都 ※オフィスとリモートワークを組み合わせたハイブリッド勤務制度あり
<年収>
~1,300万円
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