Business Transformation Specialist/Consultant, Business Process Management Department(RM Portfolio
2日前
Description
Rakuten Mobile Inc. is a cross-functional collaboration team that develops and implements business processes and strategies for the Network Division.
We design processes by leveraging industry best practices, benchmarking, and ideating with references to ITIL/eTOM frameworks.
Our team designs and develops network and operation processes, enables process adoption and governance, life cycle management of processes, and process digitization.
We conduct periodic process audits and training, and are involved in risk assessment, problem-solving, and analytical solutions to drive value for the organization.
About the Role
As a Consultant, you will work on projects that help integrate strategy, process, technology, and information to increase effectiveness, reduce costs, and improve profit and shareholder value.
You will understand Rakuten Business needs, objectives, and challenges through effective communication and collaboration.
Key Responsibilities
- Work on projects to integrate strategy, process, technology, and information to increase effectiveness and reduce costs
- Understand Rakuten Business needs, objectives, and challenges through effective communication and collaboration
- Analyze, design, and implement efficient and effective business processes
- Collaborate with cross-functional teams to enhance operational efficiency, ensure compliance, and contribute to the overall success of our telecom projects
Requirements
- 3-6 years of experience in management consulting for Telecom/IT
- Strong background in business and IT process excellence
- Experience in eTOM process implementation, process engineering methodologies (e.g. Lean) for process efficiency, and ITSM/ITIL
- Skilled in crafting and executing digital transformation strategies
- Familiarity with Agile methodologies
PREFERRED QUALIFICATIONS:
- MBA from Tier 1 Institute
- Graduate in Engineering or equivalent from a top-tier college
- Stakeholder management and effective communication skills
- ITIL/eTOM
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