JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Provide excellent customer service at all times
Provide high standards in client service delivery via f2f, telephone and email communication adhering to the client's expectations
Foster a friendly, pro-active, and productive manner towards customers
Ensure all client requests and inquiries are actioned and answered promptly, accurately and in a professional manner
Coordinate the efficient and accurate booking of meeting rooms and catering requests
Proactively manage bookings and resolve meeting room conflicts
Liaise with other IT and Global Corporate Services (GCS) functions to ensure meetings run smoothly
Liaise with building management office for office matters (e.g. work permit and visitor registration)
Perform daily checks of all conference rooms and the office area; reporting any issues by creating work orders and monitoring until issues are resolved
Adhere to procedures and processes as well as manage client expectations and anticipate their needs
Coordinate the culinary program for the office including ordering, stocking and quality control
Maintain the general tidiness of the reception area and meeting rooms
Provide reception/guest relations coverage (if required)
Provide support for general office administration duties (e.g. security card requests, pantry ordering, mailing/ printing management)
Provide support on finance matters (e.g. invoice handling, purchase order request)
Coordinate with contractors, explain requirements, seek quotations, complete analysis & evaluation, prepare presentation materials, provide recommendation & arrange work schedule
Assist in coordination and supervision of weekend and after-hours maintenance and repair works
Monitor performance of vendors and the team to ensure health & safety policy is complied with
Liaise with vendors, contractors, and landlord to facilitate the renovation / civil work progress.
Overall management of housekeeping issues (general cleaning, pest control and environment management) performed by cleaning vendor
Attend emergency and prepare Incident Reports
Compile the appropriate reporting for the clients.
Ad hoc duties as requested by management.
Location:
On-site –Tokyo, JapanIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table
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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
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