JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
(English follows.)
職務内容
フロントデスクサービス
• 受付ロビー、会議室を安全かつ清潔に保つ
• 来訪者/クライアントの到着案内および記録管理。
• スタッフ/来訪者のアクセスカード発行と回収
• 電話対応と転送、通話データ報告管理、データーの定期的維持・更新
• 会議室の予約管理
• コンシェルジュサービスの提供(タクシー予約、レストラン予約/道案内、クリーニングサービスなど)
調達とベンダー管理
• 現場業者が基準に従い、業務を遂行するよう管理・支援
(ベンダーの作業インスペクションを含む)
• 必要に応じてベンダーのサービスや調達のサポート
ファイナンス管理
• ファイナンスマネジメントが適時かつ正確に完了するよう、ファイナンスプロセスをサポート
• JDEでの発注書の迅速かつ正確な管理を確保
健康安全管理
• 現場の安全手順が適切に実施されていることを確認するため、定期的な監査を実施
• 必要に応じて安全手順の実施を支援
オンサイト管理
• 業界のベストプラクティス運営の実施を支援
• 現場検査と評価を実施し、すべての建物の手順とパフォーマンス指標が維持されていることを確認
• コスト削減と運営基準の改善への取り組み
• 必要に応じて受付業務のカバー
• 必要に応じて会議室予約のFMサポート提供
• パントリースタッフと協力し、必要な物品の在庫管理
リスク管理
• 不動産リスク管理プログラムの実施と管理
• 災害復旧と事業継続計画の実施とモニタリングサポート
• 確立されたエスカレーション手順とインシデント報告手順の順守
•JLLの業務行動規範を遵守し、会社のガイドライン、手順、戦略順守
• 主要業績評価指標(KPI)とサービスレベル契約(SLA)の目標達成
Front Desk services
• Ensuring the reception lobby, meeting rooms are clean, tidy, secure and in line with workplace safety requirements
• Greet and guide visitors / clients, informing staffs of their arrival
• Maintain visitors' registration record
• Issuance and return of staff/visitor access card
• Handle and redirect incoming calls and maintain a call data report
• Maintain and update staff phone list on regular basis
• Manage meeting room bookings
• Provide concierge services (e.g. taxi bookings, restaurant booking/directions, laundry services etc.)
Procurement & Vendor Management
• Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors' works)
• Assist in the procurement of vendors and services as required
Finance Management
• Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner
• Ensure prompt and accurate management of purchase orders in JDE
Health & Safety Management
• Conduct regular audits to ensure safety procedures on site are in place and working
• Assist in carrying out safety procedures when needed
Site Operations Management
• Assist in the implementation of Industry Best Practice operations
• Conduct site inspections and assessments to ensure all building procedures and performance measures are maintained at all times
• Seek ways to constantly reduce costs and improve operational standards
• Maintain premises in neat and good working condition at all times
• Maintain duplicate office keys in good order
• Assist with receptionist coverage from time to time
• Provide FM support for meeting room bookings where required
• Coordinate with pantry staff to ensure that pantry and vending machine items are always in stock
Risk Management
• Assist in the implementation and management of property risk management program
• Support the implementation and monitoring of disaster recovering and business continuity plans
• Follow established escalation procedures and incident reporting procedures
• Adhere to Jones Lang LaSalle's business conduct by ensuring compliance with the firm's guidelines, procedures and strategies
• Achieve Key Performance Indicators and Service Level Agreement targets
Location:
On-site –Tokyo, JapanJob Tags:
HiringIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
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