We are looking for an experienced and proactive Customer Support Agent to join our team in Japan. In this role, you will be responsible for delivering swift and efficient service to both merchants and end customers.
Key Responsibilities:
- Front-line service to merchants(B2B) and end customers (B2C), handling client-facing calls and inquiries with professionalism and efficiency
- Onboarding and training merchants on Global-e's internal platforms
- Troubleshoot basic technical issues related to merchant accounts, platforms, and transactions. This includes basic troubleshooting of software or hardware issues and guiding clients through simple technical solutions
- Ensure that KPIs and daily tasks are completed to a high standard
- Maintain set SLAs, identifying and escalating issues as needed
- Collaborate with leadership to develop and implement service improvements and best practice procedures
- Identify and investigate recurring issues, contributing to finding root causes and implementing effective solutions
- Assist in evaluating and improving the service provided to both internal teams and clients
- Escalation Handling – Key escalation point of contact for complex issues
- Customer-Facing Responsibilities – Maintains direct interaction with merchants and end customers, handling complex inquiries, solving basic technical issues, resolving high-priority issues, and ensuring an excellent customer experience
Requirements:
- Previous experience in a client-facing role with a focus on delivering exceptional service.
- Fluent Japanese and English
communication skills, both written and spoken. - Business level/ high level Korean- Advantage
- Strong problem-solving and analytical skills, with a track record of resolving client issues and enhancing service delivery.
- Basic technical support experience or familiarity with troubleshooting technical issues is preferred.
- Ability to work collaboratively with team members and leaders to identify challenges and implement improvements.
- Must be based in Japan,
- A can-do attitude, able to handle a high-volume workload with accuracy and efficiency.
- Teamwork-oriented.
This is a full-time position, Monday to Friday, with hybrid working arrangements. The role will require you to be in the Tokyo office 3 days a week.
-
Chuo-ku, Tokyo Global-eWe are looking for an experienced and proactive Customer Support Agent to join our team in Japan. In this role,you will be responsible for delivering swift and efficient service to both merchants and end customers. · Key Responsibilities:Front-line service to merchants(B2B)and en ...
-
Tokyo LVMH Watches & Jewelry ￥2,000,000 - ￥3,000,000 per year経験豊富で自立心のあるカスタマーサポートスタッフを募集しています。時計やジュエリーブランドに関する電話およびメールでの問い合わせ対応、修理依頼の入力、および関連する事務作業を担当します。分野が異なっていても、ラグジュアリービジネスに携わり、一流のサービスとホスピタリティを理解し提供できる方を求めています。 · 問い合わせ対応 · 修理受付入力業務 · Eコマース関連業務 · ...
-
Tokyo Global-e Full timeWe are looking for an experienced and proactive Customer Support Agent to join our team in Japan. · In this role, you will be responsible for delivering swift and efficient service to both merchants and end customers. · Front-line service to merchants(B2B) and end customers (B2C) ...
-
Tokyo FormlabsTo reinvent an industry, you have to build the best team. Join Formlabs if you want to bring ground-breaking professional 3D printers to the desktop of every designer, engineer, researcher and artist in the world.We are looking for a Customer Support Agent who is passionate about ...
-
Tokyo LVMH Watches & Jewelry ￥3,000 - ￥6,000 per yearLVMH ウォッチ・ジュエリー・ジャパンは、卓越したジュエリーと時計製造の伝統で知られるメゾン、ショーメのカスタマーサポートセンター ブランドアンバサダーとして、意欲の高い方を募集しています。 · 主要な職務: この役割は、カスタマーサポートセンター(CSC)の成長と拡大を反映し、3つの異なるフェーズを経て進化します。 · 積極的な顧客エンゲージメントを行い、高品質なサービスを提供することが求められます。 · ...
-
Tokyo LVMH Watches & Jewelry ￥3,000,000 - ￥6,000,000 per yearLVMH ウォッチ・ジュエリー・ジャパンは、卓越したジュエリーと時計製造の伝統で知られるメゾン、ショーメのカスタマーサポートセンター ブランドアンバサダーとして、意欲の高い方を募集しています。目の肥えた顧客にとって重要な連絡窓口となり、一流のサービスとホスピタリティを提供する責任を負います。この役割には、電話およびメールによる問い合わせ管理、修理依頼の処理、関連する事務業務の実行が含まれます。 · ...
-
Chuo-ku, Tokyo Global-e ￥300,000 - ￥600,000 per yearWe are looking for an experienced and proactive Merchant Support Agent to join our team in Japan. · In this role, you will be responsible for delivering swift and efficient service to both merchants and end customers. ...
-
Customer Support Agent
13時間前
Tokyo, Japan Formlabs ￥300,000 - ￥600,000 per yearTo reinvent an industry, you have to build the best team. Join Formlabs if you want to bring ground-breaking professional 3D printers to the desktop of every designer, engineer, researcher and artist in the world. · Support users in learning the ins and outs of 3D printing via ph ...
-
Customer Support
2週間前
Musashino, Tokyo, Japan Degica ￥4,000,000 - ￥8,000,000 per yearJob summary · KOMOJUは、世界最大級のゲームプラットフォーム「Steam」やECプラットフォーム「Shopify」にも採用されている、DEGICAが提供するオールインワン決済サービスです。 役割 DEGICAは決済サービスKOMOJUを運営する日本初のグローバル決済カンパニーです。 · サービスに関するお問い合わせ対応 · 当社の戦略に合わせたカスタマーサービス提供の向上 · サービス提供プロセスを改善 · ...
-
Tokyo Global-e Full time￥300,000 - ￥600,000 per yearWe are looking for an experienced and proactive Merchant Support Agent to join our team in Japan. In this role, you will be responsible for delivering swift and efficient service to both merchants and end customers. · Previous experience in a client-facing role with a focus on de ...
-
Customer Support
6日前
Musashino Degica Full timeKOMOJUは、世界最大級のゲームプラットフォーム「Steam」やECプラットフォーム「Shopify」にも採用されている、DEGICAが提供するオールインワン決済サービスです。 · KOMOJUを導入するだけでクレジットカード、コンビニ決済、各種電子マネー、銀行振込、ペイジーなど複数の決済方法の利用を可能にしています。 · サービスに関するお問い合わせ対応 · 当社の戦略に合わせたカスタマーサービス提供の向上 · ...
-
Customer Support
4週間前
Tokyo Exotec ￥200,000 - ￥350,000 per yearThe Integrator Performance Manager leads a multidisciplinary engineering team supporting Exotec integrators throughout the sales, deployment, and maintenance lifecycle of automated warehouse solutions in the APAC region. · ...
-
Customer Support
4週間前
〒- 東京都 中央区, EXOTEC ￥80,000 - ￥1,200,000 per yearThe Integrator Performance Manager leads a multidisciplinary engineering team supporting Exotec integrators throughout the sales, deployment, and maintenance lifecycle of automated warehouse solutions in the APAC region. · Serve as the primary contact for integrators, addressing ...
-
Tokyo OutSystems ￥3,000,000 - ￥6,000,000 per yearWe are changing the way software is built with the low-code platform most preferred by developers and empowering organizations to rapidly create and deploy critical applications that transform their business. · To support our growth and commitment to hiring exceptional performers ...
-
Tokyo MetLife Japan ￥2,500,000 - ￥5,000,000 per yearASR (Agent Support Representative) is a role that involves working with registered agents to provide education, training, and management. The job requires a strong communication skill, ability to work independently, and a proactive approach. The ideal candidate will have a bachel ...
-
Tokyo MetLife Japan ￥2,500,000 - ￥5,000,000 per yearASR is a role that involves working with registered agents to educate, train, and manage them. The job requires a strong communication skill, ability to work independently, and a proactive approach. The ideal candidate will have a bachelor's degree or higher, experience in sales, ...
-
Tokyo WiseWe are looking for a Customer Support Associate to join our team in Tokyo. As a customer-facing representative, you will provide high-quality support via phone, chat, and email with a focus on end-to-end case resolution. · Key responsibilities include handling complex issues with ...
-
Tokyo NAVEX ￥8,100,000 per year+Job summary · At NAVEX we're making the world a better place... We create better workplaces by combining innovative people and industry-leading technology that allows companies to build and promote ethical cultures. · ...
-
Tokyo ExotecWe are looking for a Customer Support Engineer to join our team at Exotec. As a trusted technical partner for our clients, you will ensure their Exotec systems run flawlessly while driving long-term success and account growth. · ...
-
Tokyo Textron ￥60,000 - ￥120,000 per yearWe're more than aviation experts, we're pioneers. Bell challenges what's possible. From breaking the sound barrier to developing the tiltrotor, we've reimagined the experience of flight for more than 85 years. · This position is an individual contributor position responsible for ...
-
Tokyo NAVEX Full time￥8,100,000 per yearWe're making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a voice. That's a serious impact. · Manage customer support tickets, calls and emails within service level agreement requirements, including confidential informatio ...
