Join Formlabs if you want to bring ground-breaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.
Our primary goal is to give our customers the best tools with an amazing experience.At Formlabs, that means answering every question, no matter how small, and providing the resources to empower our users to innovate and create.
If you love new technology and are a natural problem-solver and a great communicator in Japanese and English we want you on the Customer Service team.
Support users in learning the ins and outs of 3D printing via phone and email
Can go on-site fix missions to fix critical hardware issues
Make our business partners an expert in our product
Keep customers ridiculously happy
Feed customer reports back to our international engineering team
You
Are business-fluent in spoken and written Japanese and English, additional languages are a bonus
Experienced in electronic and mechanical product servicing process with strong hands-on ability
You care about customers and are a communication expert
Like to demonstrate expertise and are capable of leading the customer to a resolution
Know how to avoid or solve conflicts and have great analytical skills
Are good in administrative tasks and are not afraid of long to-do lists
Bonus Skills
Experience with 3D modeling, printing and digital fabrication
Experience providing technical support for hardware products
Familiarity with ticket or case management systems (e.g. ServiceCloud)
Experience in fast growing start up environment
We Offer
An inclusive work environment with inspiring colleagues
An exceptionally fast growing company in a highly disruptive industry
Shares in the company for full-time employees
Unlimited 3D prints
We build amazing things. Come join us
We are an equal opportunity employer and value diversity at our company.
We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.Show more Show less
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