Business Management Operations Engineer is an individual contributor who provides the needed support to ASM Sales/Sales Account Teams and Business Development to sell products to the market by understanding customer requirements and Sales/Business Development strategies that enhance customer adoption of ASM's products and solutions.
This position is responsible for managing order fulfillment process including system configuration (OSF), pricing/costing, Quotation, estimate Order Contribution Margin (OCM), BOM release, Demand/UTBM management and working with various functional groups in the business unit as well as manufacturing operations to deliver products to customers on time.
The primary focus of this role is for repeat orders of established customer bases while providing support to Business Development for new business opportunities & new product penetrations.
The Business Operations Engineer is accountable for achieving revenue & gross margin goals and on-time release of quotation and order specifications that align with our operational milestones.
Responsibilities:
Business Development Support – Develop good working relationship with Business Development to assist in OSF, quotation and tool slotting for new customer & product penetration.
Quotations - Generate quotations and commercial proposals to ensure product pricing and gross margins meet business requirements, Coordinate key stakeholder reviews, as applicable
Customer RFQ - Respond to customer's RFQ & coordinate Specifications response by working with Global Product Marketing, Business Development, Engineering, Legal and other functional groups
System Configurations - Drive details and key stakeholder reviews/follow up for accurate customer configuration requirements (OSF), as this supports the Order BOM to Manufacturing in the order fulfillment business process
Business Operations Processes – Optimize, harmonize and improve Order fulfillment process to streamline tool and/or tool options/retrofits/upgrades, etc. order-to-delivery cycle to meet customer requirements and improve company's top and bottom lines.
Requirements:
Bachelor's degree in Chemical Engineering, Material Science, Chemistry, Physics, Mathematics or related technical field, Masters preferred
5 years of experience in semiconductor industry or process experience (preferably in Front-End Equipment Manufacturing)
Financial or Business experience, exposure and knowledge
Product knowledge - semiconductor related equipment (front-end) and/or process knowledge
Financial Acumen including costing and pricing analysis (accuracy and detailed is critical)
Data Analysis and working with cloud-based, data tools for key decision-making that supports our corporate business plans
Problem solving skills, critical thinking, data analysis, data management, and creativity
Working closely with key stakeholders to gather information to meet customer requirements; Collaboration and communication with multi-functional teams is paramount to execution
Sense of urgency to ensure timely response to meet external and internal customer requirements; Semiconductor Industry is dynamic and fast-paced
ビジネスマネジメント・オペレーションズ・エンジニアは、個人の貢献者として、ASMの製品やソリューションの顧客導入を促進するために、顧客の要求や営業・事業開発戦略を理解し、ASMの営業チームやアカウントチーム、事業開発部門を支援します。
このポジションは、注文の履行プロセス全般を管理する責任を担っており、システム構成(OSF)、価格設定/原価計算、見積書作成、注文利益率(OCM)の推定、BOM(部品表)のリリース、需要/UTBM管理などを含みます。また、事業部内の様々な機能部門や製造部門と連携し、顧客への製品の納期遵守を実現します。
この役割の主な焦点は、既存顧客へのリピート注文にありますが、新規ビジネス機会や新製品の市場浸透に関しては事業開発部門の支援も行います。
ビジネスオペレーションズ・エンジニアは、売上高および粗利益目標の達成、見積書および注文仕様のタイムリーなリリースに責任を持ち、運用上のマイルストーンに沿った業務遂行を求められます。
職務内容:
事業開発支援:
事業開発部門と良好な関係を築き、新規顧客や製品の市場浸透に向けたOSF、見積書作成、ツールスロット調整を支援。
製造業務支援:
営業、事業開発、製品マーケティングと連携し、KinaxisやPower BIなどのツールを活用して需要/UTBMを管理し、工場の生産能力計画、製造スロット、マイルストーンを調整し、納期遵守を確保。
見積書作成:
製品価格と粗利益が事業要件を満たすように見積書や商業提案書を作成し、必要に応じて関係者のレビューを調整。
顧客からのRFQ対応:
顧客からのRFQ(見積依頼)に対応し、グローバル製品マーケティング、事業開発、エンジニアリング、法務などの部門と連携して仕様回答を調整。
システム構成管理:
注文履行プロセスにおいて、製造部門への注文BOMに繋がる正確な顧客構成要件(OSF)を確保するため、詳細確認と関係者レビュー/フォローアップを推進。
業務プロセス改善:
注文履行プロセスの最適化・統一・改善を図り、ツールやオプション/レトロフィット/アップグレードなどの注文から納品までのサイクルを効率化し、顧客要求の達成と企業の収益向上に貢献。
応募要件:
化学工学、材料科学、化学、物理学、数学、または関連する技術分野の学士号(修士号が望ましい)
半導体業界またはプロセス経験(前工程装置製造の経験が望ましい)で5年以上の経験
財務またはビジネスの経験・知識
半導体関連装置(前工程)やプロセスに関する製品知識
原価計算・価格分析に関する財務的な洞察力(正確性と詳細が重要)
クラウドベースのデータツールを活用した意思決定支援のためのデータ分析スキル
問題解決能力、クリティカルシンキング、データ分析・管理、創造力
顧客要求を満たすために必要な情報を収集するための関係者との密接な連携;多機能チームとの協働とコミュニケーションが業務遂行において極めて重要
外部・内部顧客要求に迅速に対応するための緊急対応力;半導体業界はダイナミックかつスピード感が求められる
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