Job Description
《日本最大メガバンク》業界未経験者も積極採用中
メガバンクのデジタル改革を推進するチャレンジングなポジションで新たなキャリアを築きませんか?
■ 職種
社内DXコンサルタント/コンタクトセンター領域
■ 会社概要
国内外に大規模な拠点を有し、グローバルに活躍するメガバンク
グローバルな顧客基盤と強固なコーポレート機能を備えています。
様々なキャリアプランや、大規模プロジェクトでご活躍いただける環境です。
■ 職務内容
(雇入れ直後)DXコンサルタント/コンタクトセンター領域:詳細は以下の通り
(変更の範囲)会社の定める業務
日本有数の規模を誇るコンタクトセンター領域のデジタル改革における推進リーダとしてご活躍いただきます 。
・生成AI・チャットボット等を活用した新規サービスの企画立案、実行、検証
・お客さまの自己解決率向上に向けたソリューション導入とPDCAサイクルの構築
・各施策の立上から開発工程前までのプロジェクト管理、開発側へのシステム要件の引渡しや、新業務導入を所管部と協働で主導などPMとしての役割
・受電データ等のデータ分析を通じた業務改善施策の立案・推進
など
■ 応募資格
・コールセンターやコンタクトセンター領域のDX推進経験
・PMもしくはコンサルタント経験
■ アピールポイント
・業界経験不問日本有数の規模を誇るメガバンクのコンタクトセンターのデジタル革新を推進いただくチャレンジングなポジション
・組織規模の更なる拡大を進めている部門でのキャリアを積むことができる
・各部門でのDX推進やシステム本部での開発を担っていくなど、幅広いキャリアパスが準備されている
・風通しがよくフラットな組織
・ワークライフバランスの向上や、キャリア形成のためのチャレンジ制度なども充実、DX人材に特化した人事制度を完備
■ 就業場所
(雇入れ直後) 東京都
(変更の範囲)会社の定める場所
■ 給与
想定年収:~1,200万円程
※経験・スキルに応じて決定
求人内容の詳細は面談時にお伝えします。
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